Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Yuk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs out of ink really fast and takes a long time to print
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has run out of ink more rapidly than you’d anticipated, and that the device has rendered prints slowly. I can certainly see why that would be a poor start to ownership. I want to help you remedy these problems, so I’ll try to offer some helpful suggestions.
First, I can’t tell from your review how many pages you’ve gotten from each set of cartridges or how that compares with their estimated page yields. Nor can I tell whether you’ve bought replacement cartridges yet. This is relevant because some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.
The XL cartridges designed for your printer have estimated yields of 825 pages, while the regular size cartridges are expected to produce 300 to 315 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
For slow printing, I suggest that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
If printing speed does not improve, or if your page yield results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Doesn't print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printed a few times then stopped connecting to my computer. Now I cannot return it!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm truly sorry for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems. For scanning and printing, you’ll find on this page a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Furthermore, if the issues persist, I would recommend to reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can reach us at: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Printer malfunctioning 1 mo. after purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioning after 1 month....self-initiated dispensing of blank pages at night
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm genuinely sorry for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Printer not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer not working . Purchased for my daughter in college and she can’t get it to work
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Daryl.
I’m sorry to hear that your printer is not working like it should. I can wholly understand the frustration behind this, especially considering you bought the printer for your daughter who’s in college. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what issue the printer faces or why it hasn’t worked, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware, basic support and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Great AIO printer for home and small business
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP OfficeJet Pro 8025 is a simple and easy to use smart office printer that can do print, scan, and copy. This printer is compatible with cloud based printing, which means you can print from anywhere. An added feature for this printer is enterprise level security like secure boot, self-healing WiFi, locking the control panel, and WPA wireless security. It comes with 4 cartridges, Black, Cyan, Yellow, and Magenta and can print up to 20 pages per minute. As with most printers these days, this one does not come with the cable. You would need to purchase or use your existing USB cable if you want to have a direct connection. You wouldn't need it if you are going to set this up on your network. It also supports mobile printing via Apple AirPrint as well as HP Smart print. This model supports HP Instant Ink, an optional subscription service. It monitors the ink and orders it automatically when needed. If you print a lot, this might be pretty good savings on overall ink cost. If you are looking for a home or small business printer, this is a great entry-level printer with built-in smart features.
I would recommend this to a friend The hdmi arc connection is defective
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked right. Best buy wouldn't take return. Thankfully JBL is. Do not purchase.
No, I would not recommend this to a friendWorthless
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last a year! The printer heads went out and it won’t print.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
HP 8025e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this printer for my home. It is very easy to operate and prints well. I have always gone with HP and they have lasted me for many years.
I would recommend this to a friend Printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 9 or 10 copies or scans, the machine needs more ink.
No, I would not recommend this to a friendDo Not Buy For Small Business
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not great for printing labels, the ink smears and ink is way too expensive.
No, I would not recommend this to a friendprinter
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only worked for one day and that was it. Add to set up.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Reliability
HP Office Jet Pro 8025e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to set-up and dependable to use. Highly recommended
I would recommend this to a friend did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned - did not work - exchanged for HP 4155 which also did not work
No, I would not recommend this to a friendSlow scanner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Very slow scanner. Bought laserjet one form Brother.
No, I would not recommend this to a friendno good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it stop working after 2 weeks i need a refund not good at all
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer has performed so poorly. It’s easy to understand why a printer that quits working so soon would be a jarring surprise. We aim for our customers to have a far better experience than this, so I’ll suggest a resource and some information I hope will help.
I can’t tell from your review what issue your printer faces or why it won’t work, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Love HP printers, but this one is a no no!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer just flat out stop functioning, Wont turn on or anything
No, I would not recommend this to a friendPrinter was broken when I purchased it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was broken. I took it back and exchanged it for the next model.
No, I would not recommend this to a friendBlack printing stop printing after 3 month
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black printing stop printing after 3 month. Very poor quality!!!
No, I would not recommend this to a frienddid not work. no support from HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product did not work. could not get support from HP. sent it back.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all printing looks terrible. Spent hours with customer service.
No, I would not recommend this to a friend