Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Not user-friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not download from 123hp. It printed and stop
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has stopped working. I can’t tell from your review specifically what happened, but it seems like you were in the setup process and were prevented from going any further. I want to help you out of this dilemma, so I’ll direct you to a resource I hope will reach that goal.
I recommend that you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
DONOTBUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer! I’ve had it 3 months and haven’t used it. Until recently I’ve only printed out 18 pages and the ink is already gone! The paper jams and I have to constantly reset it to link with either my iPad or phone! Now I can’t even take it back!! So disappointed
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you. It’s no wonder you’re so frustrated, considering you’ve dealt with rapid ink use, paper jams and connectivity issues. I want to help you remedy these problems and get the device working to your satisfaction, so I’ll provide some resourced I hope will achieve that goal.
First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. It’s possible that the printer is not reading the cartridges correctly and is giving an inaccurate reading, but I suspect yours were setup cartridges.
Next, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
You can also visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Aggravating.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is fine, but HP has locked all functionality unless you use their spyware/marketing software. They disable half of the funcitionality (like scanning) and force you to create an HP account in order to scan to the cloud.
No, I would not recommend this to a friendBUY BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware- HP tech support is not helpful nor responsive. This machine had serious issues that HP support made worse. Be prepared to buy a machine to be able to print and still be able o print
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that you’ve had difficulty with your printer and have been unable to get the support you need. I can readily understand why that would be a tremendously frustrating combination, so I’ll offer a resource and some information that I hope will help.
If you still need support, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Kacper
HP Care
hp.com/support
HP PRINTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was defective and I returned it to the store. I can't give it any stars. The quality and value were poor.
No, I would not recommend this to a friendJunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This will be the last one for me. HP has gone so downhill.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've encountered difficulty with your printer. I can’t tell from your brief review what specific problems you’ve encountered, but I want to help you remedy whatever issues you face and get the most from the device, so I’ll offer what I hope are some helpful resources and suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/37934576
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support