Customer Ratings & Reviews
- Model:
- OJP 9025e
- SKU:
- 6450665
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the OfficeJet Pro 9025's print quality, ease of use, and performance. Many appreciate the dual paper trays and the straightforward setup process. However, some users find the printer to be somewhat loud and on the larger side. The wireless functionality and scanning capabilities also receive positive feedback.
This summary was generated by AI based on customer reviews.
Good machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will recommend this product to families ly, friends & relative that want to purchase printers
I would recommend this to a friendHP gave me bad information.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this is a workhorse, I specifically need A5 duplex auto-printing. This doesn't provide it, despite what HP told me on the phone. I was disappointed, but BB was very helpful during the return process. I will be shopping for a Canon now & will probably make a point of buying from Best Buy.
No, I would not recommend this to a friendworks for the most time but not always
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.as stated, there are times it needs to be powered down/reset to make it work
No, I would not recommend this to a friendNot a bad printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works pretty good. could have been designed to be easier to use.
I would recommend this to a friendFax is difficult to get to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer. But the scan and fax feature leaves a lot to be desired.
No, I would not recommend this to a friendscanning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes to long to replay, always having issues with Scanning, they have a update in the system that fixes this particular issue, but still having same issue. also it takes to long to the printer to response. also the only way to be able to scan is thru the HP app, you can not put the document on the feeder and press scan, don't like that feature. below is the update and still having issues, another friend of mine has same issue. https://support.hp.com/us-en/help/printscandoctor
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered such difficulty with your new printer. The unexplained delays and inconvenience with scanning certainly sound frustrating. We want our customers to have a more reliable experience than what you’ve endured, so I’ll provide some resources that I hope will help you get more from the device going forward.
Regarding the ability to scan directly from the printer’s control panel, your printer can scan from the control panel to email. I recommend that you follow the steps in this guide you’ll find on our support site to setting up a scan-to-email connection you can operate from the printer control panel to an email inbox:
- support.hp.com/us-en/document/c06859618
If you need further assistance, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Size
Terrible product if efficiency and speed are nece.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow. Printed pages exit face up necessitating having to manually separate and recollected properly. Screen size very uncomfortable to use after owning a 8740 for years. Returned it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Jack,
I'm genuinely sorry to hear that you were not entirely happy with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best. It's unfortunate to hear that you decided to return the printer, but I'm glad that you were able to do so without any issue.
I do hope that in the future you'll allow us an opportunity to make things right with the experience we intended on providing from the start.
If you decide to give us another chance, please remember that we are always there to assist with troubleshooting and help to choose the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
not the best printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is not the best printer, overpriced for what it is.
No, I would not recommend this to a friendCheaply made
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in it. We had it’s comparable model for 6 years and loved it. This one similarly priced is junkily made. In fact I had to return 2 before we got one that was not broken when we unpacked it. The most flimsy part is the paper drawers.
No, I would not recommend this to a friend- Pros mentioned:Print quality, Setup
Loaded Featureset, Good Print Quality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 9025e is a pretty good middle level office inkjet printer. It was incredibly easy to setup out of the box. Plug it in, and install the HP Smart software. Let the rest just kinda happen. Once it's on the network you can print from just about anywhere. While the printer does make a fair amount of noise, it produces good quality prints and doesn't leave a lot of ink on the page to bleed. Solid color reproduction, and the edges to text is nice and clean. Print speed is a plus...It tends to churn out pages pretty quickly. Installing ink was definitely different than printers of the past. It has a chamber that is spring-loaded to hold the carts. I had to reseat them multiple times thinking I hadn't loaded them correctly as they didn't always line up the same way each time. The instant ink service is a plus in my opinion. I've been using it in my business for several years now and I've not had many complaints. The pricing is decent, and the delivery speed is good. There's only been a couple issues where I've had to reach out to them to get new carts for one random reason or another. But they were always quick to deliver. This model is particularly nice with the ADF feature on the scanner. It's a massive time saver not to have to switch pages doing scans. In all, I would say I am pleased with this printer and would recommend it to others.
I would recommend this to a friend Poorly designed paper trays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased 5 HP printers and find them to have glitches that appear soon after purchase. Paper jambs are very common. It has to do with the paper drawers, they are not designed well and very flimsy. The 2025e is no different. It is the paper drawer again that causes paper jams. My drawer has the envelope symbol facing one direction, but the envelope prints upside down if you place it that way. My printer has to be deleted and re-loaded occasionally because it just stops working.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has experienced frequent paper jams, and that you believe the paper trays have led to this. I can easily understand why this – plus the need to re-establish the device on your local network occasionally – would quickly become exasperating. I want to help you resolve these issues, so I’ll provide some resources aimed at making that happen.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
If the problem persists – and for input on why the printer needs to be deleted and put back on your network – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Could be better for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paper jambs for no reason, Color is slow in printing
No, I would not recommend this to a friendHP9025
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had read internet reviews and was concerned with high number of negative reviews. But it offered a lot at a low price. I should have gone with my instincts; if the price is too good to be true, beware. This machine had more paper jams in the two weeks I had it than any other HP printer ever. Did not matter what type of paper, etc. It is a cheaply built, poor quality product. HP should not put their name on this.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has experienced frequent paper jams. I can easily understand why that would become frustrating very quickly. Providing a reliable experience is something we pride ourselves on, so let's see whether I can help remedy this with some suggestions.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been buying HP printers for many years and this being the most expensive I was truly anticipating the delivery. Much to my dismay, it has been nothing but problems. For some odd reason it drinks yellow ink, I had to have the ink cartridge holder replaced only after five months. I am contemplating going back to my simpler, cheaper version that would at least last a few years. Sorry, HP but you missed the mark big time on this one!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has been so problematic during the time you’ve had it. The ink cartridge and carriage issue you describe sounds like a most unwelcome surprise, especially after only five months of ownership. I can’t tell from your review what other issues you face or what you might still be dealing with, but I’ll nonetheless provide a resource and some information I hope will help you resolve the situation.
I recommend that you contact us directly so we can help you assess the what’s happening and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I Don't Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a bit of a disaster. Admittedly, I'm not that technical, but did get this printer set up and it replaced an HP I've had for years (Officejet 8630). There was no comparison between my old printer and this new version. This new version is made so much more cheaply with the plastic than my sturdy and solid 8630. When I set up the 9025, it literally took at least 15 seconds for something to start printing once I sent it to the printer...and it was loud when printing. The size is nice as it's smaller than my 8630 but other than that there is no comparison. The same day I set it up, I boxed it up to be returned.
No, I would not recommend this to a friendInsane software for a large company.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much harder than I thought to install. To get their free ink, you get must download their app and get into an insane loop. Downloading software and drivers counter-intuitive. Bad start
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you endured such a challenging setup process with your printer. Your review is brief, but it’s clear why you’d be exasperated here. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working to your satisfaction.
If you still need to complete setup and installation, you can access a setup tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934158
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Set up SUCKS!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run away from this (and HP). Setup is awful, it is all about setting you up to buy more ink, and I still have not got the thing working. I can not print, and I have been at this for hours. Support is terrible, takes forever, the chat system is designed to frustrate you, and once you get somebody on the phone they are absolutely no help. At first the ink cartridges kept popping out, and finally I jammed them in and it worked, after rebooting the thing twice. This printer is a nightmare, stay away.
No, I would not recommend this to a friendIts ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok you would think it would work fabolous and quick for a small business but honestly the older all black hp printers work better than these
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm sorry to hear that you've not had the experience you expected to with the printer. This is quite disappointing, especially since we always aim to deliver a quality experience with our printers.
If there’s anything specific we can assist with, please remember that you can always reach out to us for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Too pricey for the hassle
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer has issues of printing excessively slow, hesitates. Have to uninstal and instal printer to keep it working as it should. Became a hassle, going to be returning it.
No, I would not recommend this to a friendHP9020 Series Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all user friendly compared to prior HP printers. Fewer options for paper placement than expected with two paper trays. Custom paper assignment rarely accepts custom sizes. Many misfeeds trying to use custom paper sizes. Extremely disappointing when compared to earlier HP printer models. Expected more at a higher price.
No, I would not recommend this to a friend