Customer Ratings & Reviews
- Model:
- OJP 9025e
- SKU:
- 6450665
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the OfficeJet Pro 9025's print quality, ease of use, and performance. Many appreciate the dual paper trays and the straightforward setup process. However, some users find the printer to be somewhat loud and on the larger side. The wireless functionality and scanning capabilities also receive positive feedback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
So So printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK. It is makes a lot of noise. Not that great of a printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Terri.
I’m sorry that your printer is making more noise than you’d anticipated, and that you’re generally disappointed by it. I want to help you remedy the noise issue and learn more about the device so you can get the most from it, so I’ll provide some information and resources aimed at making that happen.
First, I'll explain one factor that might be causing the noise you hear. While your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be noisy, especially if the printer is on a hard surface. I suggest you try placing the printer on a padded surface to muffle the vibrations that occur.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934158
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If the noise problem persists or you need any further assistance, I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Great multi-function printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally printer setup is very easy. This time it was difficult due to a defect. When I unboxed the printer (very easy with the handles) and started removing the packing tape and materials I found a loosely coiled spring loose in the printer tray. Luckily, I set it aside. The instructions are mostly pictorial and guide you through the process. You must install HP Smart to complete the setup. FYI – HP has a more in-depth setup video on their website. I couldn’t complete the setup because it kept saying that I didn’t have paper in the tray. It was full. I removed some. Still it said no paper in tray. I watched the video and nothing about paper tray issues. Then I started to look closely in the tray. On one end there is a spot where there should be a coil under the plate on each side. Only one side had a coil so that is where the loose coil came from. I was able to coil it back up and slide it into place with the skills of playing Operation on a printer tray. Finally, I was able to complete setup. Then it still wouldn’t print. I rebooted my computer and success. I printed color charts and tiny text. I printed photos. Everything looked very good to excellent. Photos were very good and I picked some with vibrant colors and sharp contrasts and they were much better than I expected on a multi-function printer. Print, copy, scan or fax – it all worked very well. The control panel should be larger – it has the smallest one of any printer we own. The 35 page ADF worked well and didn’t jam. Personally, I find HP Smart annoying as you have to install it on every device. We have a mesh network and use several printers. The HP Smart printers tend to have more issues staying connected. Once you activate Instant Ink you do have to either continue with Instant Ink or use only HP brand cartridges or the printer won’t function. I like Instant Ink so that doesn’t bother me. No cables are included. Letter and legal size pages are supported as well as envelopes. We use 24 lb. paper and it fed well with no jams. Pros: Individual Color Ink Cartridges Instant Ink subscription program – 6 months free Prints fast Text is excellent quality Color charts are excellent Photos are very good Double-sided scanning, copying and printing Cons: Poor paper tray construction Very small control touch screen HP Smart NOTE: I received this product in exchange for my fair and unbiased review.
I would recommend this to a friend printer sticks
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible it sticks paper copies and you waste both ink and paper which stick when printing....
No, I would not recommend this to a friendBroke in less than 1 year!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was great at first, but it stopped working less than a year later.
No, I would not recommend this to a friendawful, never again!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.won't talk to my hp computer, always went off line, won't print, the service team at hp not available, were very rude; an awful product and it cost me an extra $50 just to return this stinker
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m so sorry that you experienced these connectivity issues with this printer and had so much trouble returning it too. That is certainly not the experience we want to offer our customers and I want to apologize for that. I can understand how upsetting this must have been for you.
Usually you can combat the connectivity problem in your printer with one of the following documents:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
Please give us another chance to convince you of our quality products in the future. Contact our customer support and we will recommend you a printer that fits your needs better than this one. We are always happy to assist you with any needs you might be having. You can reach us here: hp.com/contactHP
Denise
HP Care
hp.com/support
hard to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is hard to use and scan with--the instructions are hard to understand
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Ross,
I'm sorry you feel the printer is difficult to use. This certainly wasn't our intention, so I'd love to see how we can help.
As I'm not quite sure what specifically is hard to use, I recommend contacting us for support. We would be more than happy to assist you with your printing. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to speaking with you and again, I apologize for this inconvenience.
Chelsea
HP Care
hp.com/support
doesn't print as advertised,,,,,slow and clunky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with printer.....actually returning it and hoping to find another machine that prints quicker
No, I would not recommend this to a friendHp Bleeds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Printer in October 2020 and it was the best HP we ever had automatically changing from documents to photos then, an update of the software and all photo’s were just loaded with ink and the colors started running together ruining all of our vacation pictures with our granddaughter to Disney World in Orlando Fl
No, I would not recommend this to a friend- Cons mentioned:Size
Client
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not friendly, shuts down more often, too bulky, no.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. I can’t tell from your brief review quite what’s happening, but any description that mentions unfriendly features as well as shutdowns can’t be good. I want to help you remedy whatever you’re facing, so I’ll direct you to a resource and offer some information I hope will accomplish that goal.
First, I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Don't buy this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of junk. I called HP support and was told the problem the hardware and because printer was out of warranty by 3 months I was told to buy a new printer. My last printer (not an HP) lasted several years. This printer didn't make it past 1-1/2 years DO NOT BUY.
No, I would not recommend this to a friendPoor Quality Control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one... it wouldn't print. Returned it and got another one. It wouldn't print either. Returned the second one and bought a different model., It worked great.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Bill,
I'm so sorry that the printer stopped working for you, especially as it was meant to replace the first printer with the same issue. We always prioritize providing a reliable experience with our printers, so there's certainly no excuse for it. While it's unfortunate that you had to return the printer, I hope that the process was easy and I'm glad you're enjoying the new printer.
I also hope that you'll consider allowing us another opportunity to make things right in the future. We would be grateful for a chance to provide you with the quality experience that you deserve.
Chelsea
HP Care
hp.com/support
Touch screen does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the HP OfficeJet 9025 printer. The touch screen did not function. So I exchanged it for a new one. Same problem. I researched information about this printer as well as the 9015 and found MANY others had the same problem. I would NOT recommend purchasing this product.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Linda,
It's so disappointing to hear that both printers were faulty out of the box. I fully understand how upsetting this must be. We sincerely apologize for this inconvenience. It's always been our intention to build printers that last and we would love to stand by that.
Please contact us for support so we can discuss this further and arrange for a replacement. We're always more than happy to help so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
I hope this helps and again, my sincerest apologies for this inconvenience.
Marco
HP Care
hp.com/support
A Privacy Nightmare
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In order to scan with this unit you have to create an HP Cloud account and be logged into it. As in to scan my papers from my scanner to my computer on my desk I have to be logged into HP's network and send them information about everything I scan. This is malware pure and simple and I regret buying this unit.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
This is so upsetting to learn that you are not entirely satisfied with our software. We are always grateful for our customers' feedback, as we can continuously care for their experience.
Also, please remember that we are always there for you. We'd be more than happy to help. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
- Pros mentioned:Print quality
Great printer, scanner, fax
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m enjoying the speed & accuracy of this product.
I would recommend this to a friend Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this printer (or possibly any HP printer). I have spent hours on the phone with HP trying to understand why I cannot email documents to this printer (as I could with my old HP printer) and nobody seems to know whether the printer is supposed to have this functionality or not.
No, I would not recommend this to a friendjams often
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too many paper jams too many paper jams. nuff said
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has experienced frequent paper jams. I can understand why this would quickly become frustration, so I’ll offer some information and resources that I hope will help.
I suggest that if you’ve not done so already, you go through the steps in this guide to clearing and avoiding paper jams:
- support.hp.com/us-en/document/c06201289
You might also find useful information in this guide to feeders that either pull through too many sheets at once or pick up no paper at all:
- support.hp.com/us-en/document/c01728503
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Too expensive for the quality.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is not user friendly. Try to set the printer quality to draft for faster printing but it continues to default back to normal printing which is very slow. I have own several HP printer that was great. However, this is the slowest printer I have ever own. I paid over $200 for this printer. Not worth the price.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been difficult to use. I can understand why that, plus the slow printing you describe, would be quite a frustrating combination. With that in mind, I’ll offer some resources that I hope will help.
First, I suggest you look at whichever of the following documents matches your operating system; they each cover improving print speed:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
For the draft-setting issue and other ease-of-use matters, you can visit a page on our support site that has diagnostic tools for various problems, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Forced HP ink only!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have NEVER left a review for any product in 20 years at BestBuy. Do NOT buy this printer unless you want to overspend on HP Cartridges!!! You cannot use off-brand cheaper cartridges. An error message occurs and says you must use HP Cs only!?!
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Great all-around printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since most office workers have been working at home for the past year, we do not have the luxury of using the giant office copiers we have been used to. I needed a home-office grade printer, since my smaller consumer printer just couldn't keep up with the work load. This new HP OfficeJet pro has been a huge upgrade while working from home. It prints crystal clear copies, and runs much faster than my old printer. There are plenty of features for printing, scanning, and copying. Setup is a breeze with the HP Smart Windows 10 app. I highly recommend these new HP OfficeJet Pro models to people that need more while working from home, but do not quite want to get into laser printing due to cost.
I would recommend this to a friend Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer has not worked since we bought it and have spent several hours with your staff on the phone, trying to diagnose. Said you were sending a new printer head which still has not arrived. Plan to take it back to you. Usually your products are great.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Dudley,
My sincerest apologies for the troubles you've had with the printer and the time you had to spend trying to resolve them with our support team. It's disappointing to hear that you haven't received the printhead yet, but I want to assure you that we'll do everything we can to make this right.
What I'd recommend if you haven't already returned the printer, is contacting our support team for an update on the printhead's arrival. I'm not too sure of the details you were provided with, but they would be more than happy to address any questions you have.
I hope that once you do receive the printer, you have a much more seamless experience with it. Take care and again, I'm so sorry for the inconvenience this has caused.
Chelsea
HP Care
hp.com/support