Customer Ratings & Reviews

Crisóforo Velázquez 04-20-1975 09-28-1973 05-10-1999

Startup is a little clunky and the cycle it goes through is cumbersome. Nevertheless, I expect 10 years of good service like the HP unit I replaced. Instant Ink is convenient.

We upgraded from an older HP Officejet model and have had nothing but problems with the new 9135e. In fact, I am so over it that the printer is being returned tomorrow. I have battled connectivity issues from the start and have chatted with HP online, plus personal research to figure out the problem. Still, there seems to be no lasting solution other than using an ethernet cord. However, that disables wifi printing from our personal devices, which is necessary for our business. Maybe the Officejet we purchased was defective, but my patience has worn thin.

I purchased an HP printer that failed to operate properly within the first month. I contacted HP Support and spoke with several agents, each offering troubleshooting steps. I followed all instructions, but the issue remained unresolved. HP approved a replacement, but required me to return the faulty printer before sending the new one—leaving me without a printer for over two weeks. When the replacement arrived, the enclosed instructions stated I needed to transfer the printhead from the original printer, which was no longer in my possession. After multiple calls, HP agreed to send a new printhead. Unfortunately, the printhead arrived with setup ink cartridges that were incompatible with my printer model. I contacted HP again and was transferred to another agent who required visual confirmation via my phone camera before approving shipment of the correct cartridges. I complied, and was told the proper cartridges would arrive in approximately one week. From initial purchase to first support contact: ~1 month From receiving the replacement to awaiting correct cartridges: ~1 month+ To maintain printing capability, I purchased a lower-cost HP printer independently. Summary: The warranty and support process was lengthy, disjointed, and unsatisfactory. I encountered delays, contradictory instructions, and repeated escalations. I was unable to get the replacement to function. It sits in a box, and I now use a competitor's printer which works wonderfully.

This printer is a replacement for my 8620 that quit working. It's a good printer but not as easy to use as my old one. I'm still trying to learn how to use some of the features but I suppose it will come in time.

So far so good. I had the one a step up from this one for work and loved it. But no longer available, so I tried this one.

Not easy to setup. I can print but that’s all. Can’t scan.

Had a Brother MFC9330 CDW for 10 years. Worked great for 8, then not as good for last two. Always wanted to clean drums and other error messages. Scanning worked great. Purchased this HP to replace. Printing is fine, slower than the Brother by far. Scanning documents, especially multipage documents from the HP feeder doesn't even come close to the Brother printer. Brother is superior by far. The feed to the HP always takes documents in crooked. Brother was always straight. The only reason I didn't continue using the Brother is that the replacement part/parts to maintain the unit (after 10 years of use) was nearly the price to purchase this HP. Anyway, HP is just ok. Brother was way better.

the paper trays are large enough to hold adequate paper one tray for letter size and the other for legal

Best Printer Ever. This is our 4th model over the years. Best Buy's Service is 100% customer oriented.

Very user friendly. Doesn't drop off the internet like our old printer did.

Works perfectly as I expected from an HP printer. Easy set up and I can print from anywhere!

It prints and scans nicely. Like that it came with starter ink and paper.

Outstanding easy to use brought for my sister. She use it

Great printer , like the way it print , copy , scan fax . it make my life much easy.

Great printer!......................... ....... ...

I keep up grading my HP printers with an HP printer cause once they are set up, I don't have any issues.

Great unit. Love the two paper trays. Easy to connect Footprint is great

High quality printer. Little difficult to set up. Instructions not complete.

Prints great photos; nice having 2 trays and dont have to switch between photo and regular paper