Customer Ratings & Reviews

The hp smart tank paper tray broke for no apparent reason. Still trying to locate a paper tray. Only had the printer 3 weeks. Now I have printer I can’t use.

The printing head died after 2.5 years of light use, shortly after my Best Buy extended warranty expired. I searched for a replacement, and it was north of $100.

The instructions (paper and online) seem ridiculous. I still haven’t got it working. It should take 10 minutes. Yes, I’m a senior.

Awful. Spent hours with hp customer service trying to get this device to print, it would initially work then stopped. This happened three times. I tried with WIFI and with cable, same results. HP forces you to use their smart app, which is another pain. The printer falls asleep and then it will not print, you have to open the lids, push buttons and hit report (wasting paper and ink) to smack the printer to life. The control panels is confusing, not user friendly. My prior printer an HP inkjet was good for 8 years, that is why I wanted to stick to HP. But after this experience, never again.

I will not buy HP printer again in the future. Rip off. Only two years old and it stopped working because we changed wifi. Same with my daughter on hp. No good.

Noisy, slow, and the color quality is so-so. The only way to print envelopes is to remove all of the paper in the paper tray, so it is inconvenient, too. Poor choice, I should have researched it more before purchasing.

terrible printer. hard to print from wire less device at first. after 2 yrs cant print at all. now i can't even print from wired device.

Bought on Dec 3, 2022, and on July 30 2023 it stopped printing out of the Cyan tank. Called HP and they had me do about 45 mins of testing, cleaning etc., without fixing the unit. They sent out a new set of printheads, even after I told them the carriage won't center when the cover is lifted, so new printheads can't be installed. Hopefully they will replace it.

Good but not great frequently has issues printing from my mac but easy to do from my phone

nice copy machine does look like will be super easy to keep fed with paper & toner

Prints well and quickly after the initial startup. Ink lasts a long time and is economical. Overall, a great printer.

For the money is not worth it . They have to get better printers out

I had issues with it losing the WiFi connection or print jobs being hung up in que.

Do NOT buy this printer. It is a constant heahache trying to keep it operating and working. The printer will completely freeze up so you have to unplug it from the power because the power button doesnt work. Oh by yhe way, the power cord is built into the printer so you have to actually unplug it from the wall. Another issue is when you want to print something the buttons won’t work. You can press print 15 times and it wont print. Worst printer ever by HP

Worked perfectly for about two weeks. After that we started to experience connectivity issues with Wi-Fi and have to constantly reboot. Unplug and plug back in. Reset connection among other things. Definitely not worth the price due to the issues. Read on other websites lots of people having the same issue. Can’t return and warranty is horrible. On paper is a great option, but I still kept my old 5660 HP, and I rely on it more than this crap.

Seems to have a lot of issues to get it to print. Not printer friendly

The simple buttons just dont work like they should. Page feed etc

Still unable to make a copy using the printer. Printer buttons lights are not on and when I press copy nothing happens. I'm returning your printer back to BestBuy and never buy HP product again. I used to be HP consumer long time ago, but now with this experience, I'm back to Epson. Thanks

Very difficult to setup and operate and manual is not helpful

Easy setup and connectivity. Does as advertised. Haven’t tried to print photos yet.