Customer Ratings & Reviews
- Model:
- SMART TANK 7301/28B70A#B1H
- SKU:
- 6477858
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the print quality, ease of use, and simple setup of the Smart Tank 7301 printer. However, some customers have experienced connectivity issues, slow scanning speeds, and difficulties with the paper tray. The small LCD display has also been a point of concern for some users.
This summary was generated by AI based on customer reviews.
Love my printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like not having to frequently replace ink cartridges. My daughter has an Epson but I have an HP laptop, so I wanted the HP
I would recommend this to a friendnew printer; better quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far. The New features (for me at least) of Auto 2 sided & the tank ink, and Flat papper feed are Great.
I would recommend this to a friend- Pros mentioned:Print quality
not reliable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this because it was supposed to save money on ink. It might, hard to tell when the printer never works. So frustrating! Every month for the last 6 months we have had to contact support. Then after another 2 hour chat with them, they agreed to replace the printer. All I have to do is ship it to them, and then 7-10 business days they will ship it back to me. That would work if I didn't want to use the printer for a month. Please, do not get this if you need a reliable printer.
No, I would not recommend this to a friend Could use a few improvements.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the ink option. The cover is very sensitive though. Doesn’t always realize I have opened and closed it so copy option isn’t available. Also for some reason the scan function doesn’t want to communicate it’s available while the print one is. Have to unplug and plug back in.
I would recommend this to a friendTank series 7301
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the tank series, but when you’re troubleshooting, it can be a headache
I would recommend this to a friendGreat printer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been buying these for my field staff. They all love these printers.
I would recommend this to a friendNot great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for a few weeks, but then it started showing white streaks in color prints. HP customer service was very slow in their chat responses and had no helpful solutions.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Does everything I need. Fax, receive and send, copy, print I would recommend
I would recommend this to a friendGreat printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer really changes the game not having to deal with the cartridges all the time
I would recommend this to a friendReliable Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value! I would recommend this printer for home office or any work that doesn't require a lot of use.
I would recommend this to a friendPrinter purchase confusion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase and instructions after receiving the printer were not correct and information given about the printer was not correct. Frustrating process of purchase and setup
I would recommend this to a friendAwesome business tool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase so far,we absolutely love the air printing as we can be in another country and still send things to this printer
I would recommend this to a friendWould need to replace at some point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive purchased this muitple times but it always doesnt last after a year and you need to replace it
No, I would not recommend this to a friendHp Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally bought the epson printer equivalent to the Hp. Epson was horrible. This HP is a great printer and works perfectly
I would recommend this to a friend- Cons mentioned:Scanning
Printing is Fine, Scanner Process Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scanning settup is inept compared to the Office Jet Pro 8620 I had. The buttons have no color to them for showing what is what-hard to use
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Not for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for constant use The Geek squad had to come out 3 times. It kept disconnecting itself from my Apple desktop. I replaced it with a Laser Printer. No further problems
No, I would not recommend this to a friend - Cons mentioned:Paper tray
Not as happy as could be
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first was excited but then not so much. Paper tray hard to pull out and it seems like the hinges are loose when you lift up the scanner lid. Would have loved a better screen.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered difficulty with your printer’s paper tray and discovered what might be a hardware problem with the scanner and copier lid. Your disappointment is no surprise, considering you were excited about the purchase. I want to help you resolve this situation, so I hope you’ll use the resource and information below to reach that goal.
I can’t tell from your review what’s causing either issue that you describe, but each of them concerns me. I believe both deserve further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
regretting this purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is horrible. Can't tell you how it actually works yet because mine doesn't. I worked on it Sunday by myself setting it up. Even though I emptied all of the ink bottles into the appropriate spot, it said the magenta tank was empty. It also would never move the carriage that holds the print heads over to the middle so I could actually install them. Spent two hours on a chat with HP this morning and got nowhere. They finally said to send it back. So now I have to wait for Fedex to ship it to them (they said due to staffing shortages it might take 2 weeks just to go to another location in CA). Then HP says they may take 5 to 7 days just to receive my old printer, and then will ship me a new one. So I might be without a printer for a month or more. If I had known this would happen would never have bought an HP printer this time around. At the moment, I have no faith the new one will work but don't really have a choice.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Randy.
I’m so sorry to learn that you’ve endured such a dreadful experience with your printer and the delays associated with getting a replacement. It’s obvious that no one has this in mind when purchasing a printer, and it’s no surprise that your expectations are low for the future. That said, I want to provide the best possibility for a good experience with the new unit, so I’ll direct you to some resources and facts that I hope will help you reach that goal.
First, to learn more about your printer and all its functions, you can access video setup tutorials, how-to documents, user manuals, troubleshooting guides, product specifications and software updates on our support site. Find all those materials by following this link:
- support.hp.com/us-en/product/model/2100178910
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge/printhead installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
Finally, if you need any assistance or have questions about the printer, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I hope this helps and, again, sincerest apologies.
Keith
HP Care
hp.com/support
- Cons mentioned:Price
Throw it in the trash can
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I’ve ever purchased. For $430 what you get is absolutely crap. Stay away by a color laser printer for an extra 75 $80 and stay away from this piece of junk
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Justin.
I’m sorry that your early impressions of your printer are so bad. I can’t tell from your brief review what specific roadblocks you’ve hit or what features leave you wanting more, but I’ll nonetheless provide some resources I hope will help you get the most from the device.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100178910
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, ink installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
No title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall value with the ink and the number of pages that can be printed per ink quantity is the main selling point.
I would recommend this to a friend