Customer Ratings & Reviews

HP is not the same anymore when it come to ease of use. I bought this printer over Epson because of software features HP offers. Setting up this printer for the first use was a total nightmare and just plain stupid. No helpful instructions included. I am not a lay person and do have background in computers, but this one took an hour to get it connected to the wifi. Even when it was successfully connected, it will lose connection without warning hence repeating the painful process of getting it reconnected. Very very disappointed with HP software team.

Still unable to make a copy using the printer. Printer buttons lights are not on and when I press copy nothing happens. I'm returning your printer back to BestBuy and never buy HP product again. I used to be HP consumer long time ago, but now with this experience, I'm back to Epson. Thanks

In the past 20 years, I've probably owned half a dozen HP printers. Each time I swear I'll never buy another because they just don't last or the ink cartridges dry up inside of a couple months. After sticking true to my word for five years, I begrudgingly took a flyer on this one because of the ink-well concept. I figured at least I wouldn't have dried-out cartridges that cost $50 a piece. Unfortunately, the printer was defective right out of the box. Upon trying to set it up, I was unable to get the printer head carriage to return to the middle of the printer as it is supposed to be to replace/add the cartridges. Without it in the middle position, I was unable to install the printer cartridges. I attempted to call HP for technical support (which in and of itself is a horrible process), and was forced to first create an account. Upon doing so, I registered for a call back. It took a little over four hours for a return call. The three-minute call consisted of me explaining what I'd done (reset, unplugged, all the usual suspects...) and the rep telling me to just return the unit. I'm a relatively techy person and have set up numerous peripherals, networks, and computers over the years. This was the first product I purchased that completely stumped me from the box. It's going back, and I'm getting an Epson instead.

This printer is slooooooow ans way too expensive for a home printer. Did i mention how slow it is? They say its an all in one but there is NO FAX CAPABILITY on this printer. You would be better of spending less to get a brother color LASERJET printer since they perform faster, cost less and have true all in one functions including FAX. I expect way more from a nearly $500 printer.

Noisy, slow, and the color quality is so-so. The only way to print envelopes is to remove all of the paper in the paper tray, so it is inconvenient, too. Poor choice, I should have researched it more before purchasing.

had major issues with origional purchase taken back n given this product that does not have all the systems that the origional product had no fax

I like the Quality of print and the idea of the inkjet. I would give it a 5.

Not simple to pair to laptop or smartphones, do not recommend

Great printer highly recommend but HP support wasn’t good.

Copier is very slow. It’s very confusing to figure out what functions this HP copier has for example copying several copies.

Love this printer. So excited I can print anywhere

Love this printer combo. No more expensive ink cartridges!

This printer is very slow and only scans one side at a time. If you need to get things done quickly, this is not gonna do it

Awful. Spent hours with hp customer service trying to get this device to print, it would initially work then stopped. This happened three times. I tried with WIFI and with cable, same results. HP forces you to use their smart app, which is another pain. The printer falls asleep and then it will not print, you have to open the lids, push buttons and hit report (wasting paper and ink) to smack the printer to life. The control panels is confusing, not user friendly. My prior printer an HP inkjet was good for 8 years, that is why I wanted to stick to HP. But after this experience, never again.

The instructions (paper and online) seem ridiculous. I still haven’t got it working. It should take 10 minutes. Yes, I’m a senior.

Do NOT buy this printer. It is a constant heahache trying to keep it operating and working. The printer will completely freeze up so you have to unplug it from the power because the power button doesnt work. Oh by yhe way, the power cord is built into the printer so you have to actually unplug it from the wall. Another issue is when you want to print something the buttons won’t work. You can press print 15 times and it wont print. Worst printer ever by HP

Bought on Dec 3, 2022, and on July 30 2023 it stopped printing out of the Cyan tank. Called HP and they had me do about 45 mins of testing, cleaning etc., without fixing the unit. They sent out a new set of printheads, even after I told them the carriage won't center when the cover is lifted, so new printheads can't be installed. Hopefully they will replace it.

After changing modem in past this printer was able to be added to network but lately they change our internet router and since then I not able to add the printer and also we connected thru cable -ethernet and it also not work

For the money is not worth it . They have to get better printers out

nice copy machine does look like will be super easy to keep fed with paper & toner