Customer Ratings & Reviews

Love this printer combo. No more expensive ink cartridges!

Still unable to make a copy using the printer. Printer buttons lights are not on and when I press copy nothing happens. I'm returning your printer back to BestBuy and never buy HP product again. I used to be HP consumer long time ago, but now with this experience, I'm back to Epson. Thanks

This printer is very slow and only scans one side at a time. If you need to get things done quickly, this is not gonna do it

Awful. Spent hours with hp customer service trying to get this device to print, it would initially work then stopped. This happened three times. I tried with WIFI and with cable, same results. HP forces you to use their smart app, which is another pain. The printer falls asleep and then it will not print, you have to open the lids, push buttons and hit report (wasting paper and ink) to smack the printer to life. The control panels is confusing, not user friendly. My prior printer an HP inkjet was good for 8 years, that is why I wanted to stick to HP. But after this experience, never again.

The instructions (paper and online) seem ridiculous. I still haven’t got it working. It should take 10 minutes. Yes, I’m a senior.

Bought on Dec 3, 2022, and on July 30 2023 it stopped printing out of the Cyan tank. Called HP and they had me do about 45 mins of testing, cleaning etc., without fixing the unit. They sent out a new set of printheads, even after I told them the carriage won't center when the cover is lifted, so new printheads can't be installed. Hopefully they will replace it.

Do NOT buy this printer. It is a constant heahache trying to keep it operating and working. The printer will completely freeze up so you have to unplug it from the power because the power button doesnt work. Oh by yhe way, the power cord is built into the printer so you have to actually unplug it from the wall. Another issue is when you want to print something the buttons won’t work. You can press print 15 times and it wont print. Worst printer ever by HP

For the money is not worth it . They have to get better printers out

nice copy machine does look like will be super easy to keep fed with paper & toner

Good but not great frequently has issues printing from my mac but easy to do from my phone

Prints well and quickly after the initial startup. Ink lasts a long time and is economical. Overall, a great printer.

I had issues with it losing the WiFi connection or print jobs being hung up in que.

Worked perfectly for about two weeks. After that we started to experience connectivity issues with Wi-Fi and have to constantly reboot. Unplug and plug back in. Reset connection among other things. Definitely not worth the price due to the issues. Read on other websites lots of people having the same issue. Can’t return and warranty is horrible. On paper is a great option, but I still kept my old 5660 HP, and I rely on it more than this crap.

What a piece of crap. You cannot control the copying. If you want to resize, either reduce copy size or expand. It's extremely fragile, not convenient. Scanning seemed ok. But then I could not connect to mobile phones either - instructions are very bad. I'm returning this thing.

After changing modem in past this printer was able to be added to network but lately they change our internet router and since then I not able to add the printer and also we connected thru cable -ethernet and it also not work

The simple buttons just dont work like they should. Page feed etc

Seems to have a lot of issues to get it to print. Not printer friendly

Had to take it back. Kept eating paper. Would get a paper jam about every 4 or 5 pages. Otherwise was goid.

Absolutely the worst set up experience. Finally got it up and running only to have it constantly drop the WiFi (its sitting right next to the modem). Never could get it to print. Job would sit in print que. Then it would randomly print a single page out of the print job. Went back to Best Buy

Very difficult to setup and operate and manual is not helpful