Customer Ratings & Reviews

Reposting this review because it somehow got taken down. There are several issues that I have with this headset that, in my opinion, make it very inferior to other headsets on the market. I’ll start with the biggest issue which is the sound quality. If I had to compare it to another headset, I would compare it to a headset that cost roughly half as much from about 10 years ago before I would compare it to one of its competitors. As an example, it’s a little bit better than a razer kraken pro headset that I bought for $40 in 2014, which isn’t saying much since that razer headset is the worst one I’ve ever owned and was basically unusable. As far as the hyperx headset goes for sound quality, the bass is very weak and both the bass and treble are overshadowed by the mid range sound which makes everything sound very monotone and flat. In addition, the headset is advertised as being surround sound capable, but using windows sonic for headphones yields terrible results and I would say that to call these headphones surround sound capable is a complete lie. Overall, the sound quality is terrible. My next complaint is also the best thing about this headset, which is the microphone. Overall the microphone is decent, but it tends to pick up background noise a little too often, which isn’t a huge deal but I thought it was worth mentioning. Another complaint I have is the overall build quality. I have no way of proving it, but based on how the materials feel it really seems like they made this headset with the cheapest materials possible and put some metal around the earcups to give it the illusion of being high quality. I have never experienced a headset that is as flimsy as this one. Also, the band adjustment doesn’t like to stay in place which is just really annoying. Another thing is that there isn’t a switch or button anywhere on the headset itself to mute the mic which I think is ridiculous. Where the lack of quality is most evident, however, is in the accessories included with the headset. It comes with 2 felt ear cushions and a usb dongle/extension cord for use with PC. The felt ear cushions are very itchy and uncomfortable and it’s clear that they’re only included for marketing reasons, so that they can say it comes with different types of ear cushions, and they are not intended to actually be used. The USB dongle includes buttons for changing volume and a mic switch (which is the only way the mic can be muted) and I’m not exaggerating in the slightest when I say that it feels like a very cheap plastic toy. Each of the 5 buttons takes a different amount of force to press and makes a different sound. My final complaint is not about the headset, but rather with the company itself. Hyperx as a brand is terrible for 2 big reasons. First, they dump tons of money into advertising for their awful products and pay streamers and esports professionals to briefly use their products as well as do brand deals for the company. There’s a reason why the only people that you see using their products are either new streamers who would be smart to accept any brand deal and bigger streamers who are known to be sellouts. Their whole ad campaign is meant to market their products as being “good for gaming” but the products themselves have literally zero features that make them fit this description. This type of thing is very common lately and is by every definition a literal scam. My next complaint of the company is how they handle criticism of their products. They have a lot of customer service representatives that reply to people’s reviews and basically try to invalidate the criticism by asking irrelevant questions. This is done to make the company seem like it cares about people’s complaints but in reality if they really cared they would use the criticism to improve their products instead of just responding to it and making it seem like they care about what people have to say when they very clearly do not. If someone from Hyperx is reading this, I suggest that you put more money into improving the products you sell instead of advertising.

Good headset. Great for music, calls & games... The detachable mic is handy.

Returned it. Who has only a 3ft cord? Volume levels are on computer screen, need to be manual on buttons. Could not get mic to work. Detachable mic seemed like a good idea, but did not work in practice. Nice to have an extra pair of cushions, but they are uncomfortable and clammy.

My son has been using this for months and is happy with it. It seems like a good value considering the wide price range of gaming headsets.

10/10 i love this headset so does my brother, i ended up getting him one

Very nice !!! Thanks for the headset it has been good so far !

So far one of the best headphones I had purchased with a real good price value and that performs really good.

My 12 year old son tells me these are really good. He uses them all the time on the gaming PC we built, and is very happy with them.

Great headphones for gaming the surround sound is amazing one downside is 3 months of light use and a piece of plastic just snapped off.

Amazing buy I love bestbuy whenever I’m looking for electronics!

This product is really good and works great. My son loved it.

This was a birthday gift for my (29 year old) son, he was so surprised. Excellent, so happy with my purchase!

Very durable, comfortable, and good quality for the price.

The sounds sounds really good and fit comfortable with it:)

One word awesome Well I have to right more then one word it's seems enjoy

Although this is more about xbox not being compatible with anything this headset says its compatible with Xbox one which it is but there is. No surround sound which is the main component of me choosing a headset.

This is an essential item while gaming. I am sort of hard on my headset so I always buy an extended warranty. Worth its value in gold.

I give it 5 star rating because you can change the earpads and there's a bag that comes with it and you can use it with any device

Do you want to have excellent listening ability in the game? Then buy it!

These are comfortable headphones with good sound quality.