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Customer reviews

Rating 4.6 out of 5 stars with 3654 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 3,654 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would definitely buy again.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is outstanding for the games that I play as well as the ability to hear when my friends are talking. I can hear them clearly and they can hear me clearly too, which was a problem before buying these. I highly recommend for anyone that wants to be able to hear their friends while playing games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone review.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs without issues and as advertised. Good value for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These on a PC, is win-win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great for Xbox One(with a controller or controller with adapter), but plug these into a PC with the 7.1 USB connector and love every minute of it. Great for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set of headphones. The 7.1 stereo provided by the USB plug is very precise. The headphones can be used with mobile devices as well by removing the USB connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gifts for the grandkids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandkids got their Christmas present early this year and they love these headphones! The product was well packaged and sold at a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaiming headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this headphones for my son as a surprise. Everyday he comes up with new positive things about them. He says it was "best buy" of his life so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset so far. No issues yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my astro 20 with this headset. So far no issues. Only down side so far is not being able to flip up mic to mute.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good gaming headset

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for son and it hasn't complained about it. He's still using it today and it's been over 2 years. Maybe the pads is wearing out a little bit but it's working great for him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this recent purchase. Matched price with Amazon made it even a better deal! Thanks Best Buy for always having my back. You have earned my return business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compatible with PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my husband Christmas gift. It works well with pc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and connect. Glad I had them when stay at home order happened. Make continuous play with friends feel the same.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable. The "surround sound" isn't good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After speaking to one of the customers at my store, and him praising these headphones to the high heavens, quite literally, I said, hey, let me try something new. I got these, and tried them out that night. I said, first off, these barely fit. I do not have a large head, but, these headphones already felt too tight, at max extension, and even after trying to break them in, or stretch them out. Nothing worked. Beyond the fit, I did not like the leather earcups, they sealed the headphones too much, and I tried the other felt like earcups, they made you sweat. So, now after trying them on and stuff, I couldn't listen to them for the night, and just left them on my desk for the next day. I got home, tried them out, immediately thought something was wrong with the sound, nothing was I found out, but, I adjusted the audio to be surround or windows artificial system, whatever it is. I then put them back on. They just sounded like they had a little more bass, and a tiny distinction between where the instruments were. Nothing too good though. After hours of trying to adjust them and make them actually sound good, I gave up. I plugged my other wired headphones in that I got for less than 20 dollars, and they sound a lot better still. If you value your money and time, or the comfort/sound of your gaming headset, pick up a steelseries or the cheaper $39.99 HyperX pair of stereo headphones, or spend more and get something with a DAC. Not these though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far, been a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son thinks this is a great headset, would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    great comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphone comfortable. Only drawback. Mic is not very good. Voice is soft when speaking. Needed to buy a separate microphone to broadcast clear sound to my audience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound for gaming, Bad for talking.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. At times, I cant even hear my dog barking. I have to get notified by friends like "Yo your dog is barking in the back!" The headset is well built. The mic is a major issue, Sounds like your either a Pilot talking or talking through a empty bag of chips that always being crumpled up over and over while you talk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money purchasing the super expensive ones these work amazing. I have bought myself and each of my kids these they are amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After comparing multiple headphones, we decided on these and they have not disappointed. Only thing that could improve would be to have it be wireless at this price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cool but maybe a Little smaller than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son wanted them for his 15th b day but he is big for his age..they seem small on his head, but he won't return them he likes them a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headaet. Ease of use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love em. I had a pair previously and when i moved they got damaged. I didnt think twice about my replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent multipurpose set of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son for Christmas! He is very happy with them, he uses not just for gaming but for music too!

    I would recommend this to a friend