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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.6 out of 5 stars with 3653 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 171 Showing 3,401-3,420 of 3,653 reviews
  • Rated 2 out of 5 stars

    If you’re on a budget they’re ok

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lasted me about a month before the mic stopped working than it just fell off from the headset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Microphone Stopped Working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these seems decent, but the microphone stopped working after only a few uses. Your money could definitely be better spent on a better product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great wired headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift, but these are replacing an exact set that was worn out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Headset

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset a while back and in the span of 8 months it stripped 4 microphone jacks in 4 different xbox one controllers. The headset itself had great quality but I cant purchase another after how much it cost me in controllers so I went wireless.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Teenager approved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my teenage son for his Xbox. He says the sound is great and its comfortable on his ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with the product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headset. Was recommended by a friend and Best Buy beat the going price. These are truly a great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming head phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome n my adult son loves them. N for a bonus their red

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my son he really likes it and he use it alot with his friends online

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and the mic isn't that bad either. It works wonderfully with my pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headset really reliable and the sound quality is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received it as a holiday gift, it works great for PC game.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Fabulous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphone that works seamlessly for all works ...i.e. games or talk or listening music etc.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within two months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my 12-year old son. The headphones were mainly for XBox gaming. They worked fine for several weeks, but then the wired connector broke. It left the connector in the XBox controller, and now we cannot get it out. So, both the headphones and the XBox controller are both useless. The warranty period appeared generous, so I was hoping to get a replacement set of headphones. HyperX claimed the part that broke was not covered by the warranty! Very disappointed. Will not buy a product from this company again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Larry the limo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good review by me in my part gold headset on their part interested in buying a refrigerator?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best work from home headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them they are worth the money. And I use them as work from home headsets instead of gaming.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    The comfort is great and that's about all.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my wife. She likes playing COD. As soon as she put it on she only had negative things to say. The only thing she liked was the comfort, returning ASAP.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to buy in the Best Buy. The quality and the price is very good. Best product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this everyday at work and works great! Would definitely recommend for office use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good sound, bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My initial thoughts of these headphones were pretty good. Now 38 days after purchase, they’re total dog poop. The 3.5mm jack has broken and now the audio cuts in and out as well as makes garbled sounds on the other end of the mic. Seeing as I’m on day 38 after purchase, even with elite membership, I’m past my return window by 8 days so I’ll have to see how the warranty process fairs.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good headset, but not for me.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this headset. It’s just my personal preference, but I like a little feedback of my voice when talking through the microphone. These did not do that.

    I would recommend this to a friend