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Customer reviews

Rating 4.6 out of 5 stars with 3654 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 3,654 reviews
  • Rated 5 out of 5 stars

    Great starter headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter headset and better then razor ones which i could never get to connect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Tatay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Grandson is very happy with his new gaming headset. When he’s happy I’m very happy. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Microphone Stopped Working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these seems decent, but the microphone stopped working after only a few uses. Your money could definitely be better spent on a better product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    If you’re on a budget they’re ok

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lasted me about a month before the mic stopped working than it just fell off from the headset.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with the product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headset. Was recommended by a friend and Best Buy beat the going price. These are truly a great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wired headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift, but these are replacing an exact set that was worn out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming head phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome n my adult son loves them. N for a bonus their red

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my son he really likes it and he use it alot with his friends online

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Stopped working after only 4 months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked okay at first, but has completely stopped working on my Xbox one x. Won't pick up or play audio. It works with the USB attachment on my PC well enough still but trying to use it on anything with the 10mm just plain doesn't work anymore. Expected a lot longer lifespan from a product for the price. Pretty disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within two months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my 12-year old son. The headphones were mainly for XBox gaming. They worked fine for several weeks, but then the wired connector broke. It left the connector in the XBox controller, and now we cannot get it out. So, both the headphones and the XBox controller are both useless. The warranty period appeared generous, so I was hoping to get a replacement set of headphones. HyperX claimed the part that broke was not covered by the warranty! Very disappointed. Will not buy a product from this company again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Fabulous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphone that works seamlessly for all works ...i.e. games or talk or listening music etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Larry the limo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good review by me in my part gold headset on their part interested in buying a refrigerator?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best work from home headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them they are worth the money. And I use them as work from home headsets instead of gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received it as a holiday gift, it works great for PC game.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good sound, bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My initial thoughts of these headphones were pretty good. Now 38 days after purchase, they’re total dog poop. The 3.5mm jack has broken and now the audio cuts in and out as well as makes garbled sounds on the other end of the mic. Seeing as I’m on day 38 after purchase, even with elite membership, I’m past my return window by 8 days so I’ll have to see how the warranty process fairs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to buy in the Best Buy. The quality and the price is very good. Best product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this everyday at work and works great! Would definitely recommend for office use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good headset, but not for me.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this headset. It’s just my personal preference, but I like a little feedback of my voice when talking through the microphone. These did not do that.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    A must for people with small ears.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using a pair of Turtle Beach Earforce Seven for the longest time. It was always a hassle because the muffs were super big on me and I wear glasses. The extra muff would press the arms against my head and I couldn't wear both my glases and those headphones. With the Cloud 2 that is no longer a problem. They're small enough that there's no extra to press against my head. Next are the cups. Mine came with the leather cups already on which made me wary at first as that's what my Turtle Beach has. Pleasently surprised when I put them that again, there was no pressing and the leather didn't immediately make my skin start to sweat. I played a few hours with the leather cups on and when I finally switched to the cloth ones there wasn't much sweat and oil to see as there would have been with my Turtle Beach. The cloth cups worked just as well and I honestly prefer them. Between the two the leather seems to be more noise cancelling than the cloth as my friend said I was shouting a lot when I had the leather cups on. The weight of these headphones is fantastic as well. I played for well over five hours with them on and barely noticed them. That length of time I would of had to switch to earbuds if I was using my Turtle Beach ones. And even using earbuds for that length of time would have gotten irritating too. So defiantely a plus on how long you can wear them without really noticing them. I haven't been able to test out the 7.1 capabilities of the Cloud 2 yet as I've just been playing on my Xbox but based on what I've seen already I have high hopes. Overall great pair of headphones though and I would definately recommend to a friend. Not only because of the performance but because of the price for said performance. Hyper X has made a supber set in my opinion and I look forward to what they give us next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. My son seems to enjoy this headset.

    I would recommend this to a friend