Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 3654 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 3,654 reviews
  • Rated 2 out of 5 stars

    Microphone will cut off during gameplay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone will cut off during gameplay. This headset probably better for PC again. On the plus side, it has a USB or 3.5 connectors.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a huge disappointment and I would not recommend to anyone! The sound quality was ok at best and the way that the device is made there is no way to just replace the actual audio cable running to the headset! Instead once the wire goes bad and has a short in it then these are useless, which by the way happened like the 2nd week I owned these things so I took this junk back and won’t be getting again!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headache

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave me a massive headache. Idk what people are talking about with these headphones and their comfort. They felt horrible. Sound is thin, trebly, and completely lacks any and all low end

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Many problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time for them the mic keep cutting out and the replacement the mic was getting stuck and chatting out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I returned them

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son didn’t like the external or separate volume control.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap plastic parts break easily with normal use

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item gifted Christmas of 2022, broken as of April 2023(careful adult use). Product quality has gone down hill over the years for this company. I'd like to think a headset should last more than 4 months.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Microphone Not good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset quality is great. However the microphone on it SUCKS. The slightest motion of the headset would disconnect the microphone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound and connection Spend more money and go wireless

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Headset

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work as well as some of the other headsets.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    the headphones came damaged

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    straight out of the box, these headphones were clearly damaged. The box was bent and out of shape, and when i put these headphones on, one of the cushions were missing. Also, the audio quality was horrid, and the 7.1 surround sound was no different. Overall, this product was not worth the price, and buying cheap $15 headphones would work a lot better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't get the 7.1 to work on my PS4 so I can't give my honest opinion

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    na

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i don't want to write a review so im just typing stuff

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Was ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ultimately returned this headset because it just didn't sound nearly as good as what I was replacing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. Had to return and buy from game stop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Muffled audio

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My friends tell me the the output of my mic is terrible, like android audio.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke Almost immediately

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this product for about a month it began crackling to the point where no other sounds could be heard. To fix this I have to unplug it and leave it unplugged for about 30 minutes. This happened frequently to the point where I could no longer use the headset. Definitely do not buy, its a faulty product and no fix is available online.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not full compatible to the PS4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not full compatible with the PS4. Sone button will not work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I would not buy it again.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was not very durable and has stopped working. I would not buy it again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Mic after 60 days.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone died after approximately 60 days of moderate use, 2-3 days a week. Problems started with excessive noise to recipients from this microphone. Tried to replace the microphone with an after market replacement to no avail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good for PS4 and Pc not xbox

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed when I purchased this item for my Xbox I bought this item for the 7.1 sound which I could not use only on ps4 and pc are you able to use the 7.1 and if you do not have a newer Xbox controller you have to buy a 25 dollar adapter

    No, I would not recommend this to a friend