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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5049 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers love the Cloud II Wired Gaming Headset, especially the sound quality and comfort. Many appreciate the lightweight design. Some customers mentioned concerns about the cord length and connectivity, while others had issues with the fit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 5,049 reviews
  • Rated 5 out of 5 stars

    Amazing gaming headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase Exceeded my expectations. Even tho the headphones came out about 5 years ago they’re still pretty amazing product. Highly recommend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset can't complain about it, good quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good set of headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very good. Mircophone works really good. Comfortable fit on my head. Price was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a Christmas gift for my 14 year old son. According to him the "headset is awesome, and the sound quality is so clear I feel like they are in the same room as me."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SOUND HOARER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT HEADSET AT A VERY AFFORDABLE PRICE. I DONT NEED ASTROS

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost perfect coz the 1st headset that they game me is not working properly and i have to go back for an exchange. But overall performance is great. Can’t complain except the first headset. (Left earpiece not working and i think it’s a open box unit)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buy Added Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as others have said, the connection on the adapter goes bad very quickly. Like in one day with little warning after using it for 3 months. So get the protection on it, it's worth it. MAKE SURE YOU BUY THE XBOX ADAPTER TO CONNECT TO YOUR CONTROLLER OR YOU CANT USE THIS ITEM.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this brand. Have had many from this brand over the years. They last for over a year for me. But I use mine for everything all day and nite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, soft on the ears and balanced with volume!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gooditem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice light weight good sound. Easy to use multiple plug options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headset!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset. Great for music, calls & games... The detachable mic is handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset for my friend, very comfortable and built well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice !!! Thanks for the headset it has been good so far !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound and are extremely comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and very comfortable! Well worth the price!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far one of the best headphones I had purchased with a real good price value and that performs really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 i love this headset so does my brother, i ended up getting him one

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tied to computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it. Who has only a 3ft cord? Volume levels are on computer screen, need to be manual on buttons. Could not get mic to work. Detachable mic seemed like a good idea, but did not work in practice. Nice to have an extra pair of cushions, but they are uncomfortable and clammy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is really good and works great. My son loved it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Consider buying literally any other headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reposting this review because it somehow got taken down. There are several issues that I have with this headset that, in my opinion, make it very inferior to other headsets on the market. I’ll start with the biggest issue which is the sound quality. If I had to compare it to another headset, I would compare it to a headset that cost roughly half as much from about 10 years ago before I would compare it to one of its competitors. As an example, it’s a little bit better than a razer kraken pro headset that I bought for $40 in 2014, which isn’t saying much since that razer headset is the worst one I’ve ever owned and was basically unusable. As far as the hyperx headset goes for sound quality, the bass is very weak and both the bass and treble are overshadowed by the mid range sound which makes everything sound very monotone and flat. In addition, the headset is advertised as being surround sound capable, but using windows sonic for headphones yields terrible results and I would say that to call these headphones surround sound capable is a complete lie. Overall, the sound quality is terrible. My next complaint is also the best thing about this headset, which is the microphone. Overall the microphone is decent, but it tends to pick up background noise a little too often, which isn’t a huge deal but I thought it was worth mentioning. Another complaint I have is the overall build quality. I have no way of proving it, but based on how the materials feel it really seems like they made this headset with the cheapest materials possible and put some metal around the earcups to give it the illusion of being high quality. I have never experienced a headset that is as flimsy as this one. Also, the band adjustment doesn’t like to stay in place which is just really annoying. Another thing is that there isn’t a switch or button anywhere on the headset itself to mute the mic which I think is ridiculous. Where the lack of quality is most evident, however, is in the accessories included with the headset. It comes with 2 felt ear cushions and a usb dongle/extension cord for use with PC. The felt ear cushions are very itchy and uncomfortable and it’s clear that they’re only included for marketing reasons, so that they can say it comes with different types of ear cushions, and they are not intended to actually be used. The USB dongle includes buttons for changing volume and a mic switch (which is the only way the mic can be muted) and I’m not exaggerating in the slightest when I say that it feels like a very cheap plastic toy. Each of the 5 buttons takes a different amount of force to press and makes a different sound. My final complaint is not about the headset, but rather with the company itself. Hyperx as a brand is terrible for 2 big reasons. First, they dump tons of money into advertising for their awful products and pay streamers and esports professionals to briefly use their products as well as do brand deals for the company. There’s a reason why the only people that you see using their products are either new streamers who would be smart to accept any brand deal and bigger streamers who are known to be sellouts. Their whole ad campaign is meant to market their products as being “good for gaming” but the products themselves have literally zero features that make them fit this description. This type of thing is very common lately and is by every definition a literal scam. My next complaint of the company is how they handle criticism of their products. They have a lot of customer service representatives that reply to people’s reviews and basically try to invalidate the criticism by asking irrelevant questions. This is done to make the company seem like it cares about people’s complaints but in reality if they really cared they would use the criticism to improve their products instead of just responding to it and making it seem like they care about what people have to say when they very clearly do not. If someone from Hyperx is reading this, I suggest that you put more money into improving the products you sell instead of advertising.

    No, I would not recommend this to a friend