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Customer reviews

Rating 4.6 out of 5 stars with 3654 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 3,654 reviews
  • Rated 4 out of 5 stars

    Good for games, bad for music.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fine but not the best sound quality. I used an aftermarket equalizer program to help add bass but ended up blowing the speakers so now with bass turned up it crackles. Still use them for gaming though, works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Feels like you're in a fighter jet cockpit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for gaming, and for work (now that everyone is sheltering in place!). Audio is what you would expect from high quality headphones. The part that really surprised me was the mic quality and how crisp the sound is. Sounds like studio quality!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It comfortable over my hears and i use it on my laptop to replace the one that i had before which was cloud one hyper x

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptionally well constructed with great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a pair of Sennheiser HD 598's due to having issues with it after 2 years. Honestly, for a good headset and decent mic, this is probably your go to for sound isolation - quality - and build quality. These are also better than my Sennheiser Game Zero's.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazing headset but has issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset the sound is nice but it has no mic so i would only recommend for pc gamers one problem is with some time used the cable starts to bend and breaks the thin layer of leather

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gaming headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this one before and am still very impressed! noise suppression is great and clear great sound would recommend to all!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great choice!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! A gift for my son who has gone through many headsets. He likes these!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, and my 8yo daughter swears they are noise cancelling as they cover her ears. Worked straight out of the box with pin or USB (USB is via plugin to additional cable with controls, so very convenient to switch between two). My 11yo boy has tried these with his games and now wants a pair too...

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality Mic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my PS5 because my generic USB bluetooth mic didn't work. This mic is a great budget microphone for gaming and playing with friends. It is very comfortable and sturdy. In addition, I now use it for PC gaming and it comes with a USB plug in. It has great audio and music quality. I got it on sale so I saved a decent chunk of money. I would rate this 8.5/10 just because I hate wires lol.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best headset

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using for this headset for years before my old one gave out and decided to get another of the same one because its just that great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value for a great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Directional sound is very clear. Plug and play also no drivers to download or software to mess with.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this to record a podcast. Mic filtered out background noise very well. Sound quality very good. I did have a problem with the extender - reached out to customer service sent a replacement promptly. Now one of two favorite headphones

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great earphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built product and very comfortable. Works great for all my devices and PC.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headset!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset with great audio quality and a 7.1 surround sound button with instant options to turn it on and off, would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headset, not full functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great headset but due to using it for the Xbox One, I have not seen a way to use the full functionality. It is a 7.1 surround sound headset but that function not compatible with the consoles to what I see. I could have been just well off with the cheaper version but overall I am still happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Sound Quality, Low Volume Mic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good but the output from the microphone is super low. Googled it and it seems to be a problem for a lot of people with these headphones. I downloaded boosting software for the mic but it is still extremely quiet. Considering purchasing a seperate microphone. GGs only.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great for this headset. I can hear everything clear and am able hear people quite clear before they come up on me when I am gaming. Only issue is the wire at the jack end because it's a corded wire it can mess up without you knowing so everyone in your party chat will hear it and say something. Just gotta take care of then really that's all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptional Head phones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptionally good head phones I have ever purchased

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Hands down Best I've Owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had the ManOWar by Razer, Arctis 5 by SteelSeries and a bunch of others, this beats them all OVERALL. Sure the others do maybe one thing better in some cases, but having 2 sets of ear cups, one for isolation and one for comfort is great. The mic is the only downside here, it works, and you can be heard clearly, but get a separate mic if you want recording quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soft and great quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality i been using it for almost a year and it’s perfectly works

    I would recommend this to a friend