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Customer reviews

Rating 4.6 out of 5 stars with 3654 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 3,654 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones work with video games consoles and laptops superior noise cancellation

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset has lasted longer than the last one. If you use it a lot, but the extended warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset for online gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used turtle beach for years but this headset just seems better. No complaints , easy to set up, and great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its got great sound, good mic quality and solid build. The only thing that feels off for me is the 7.1 surround its my first time getting a headset with 7.1 and it just feels weird when i turn it on.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good quality but only lasted about a week.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones maybe a week ago after my other ones shorted out after 2 years. These headphones are really good sound quality wise and mic quality wise. Yesterday I noticed my brother wasn’t able to hear me over Steam. We tried a bunch of fixes and none of them worked. Finally, I realized that the headphone jack that connects to the USB control part, shorted out after a week. Luckily, I bought the Best Buy warranty so I’m going to replace them today. 3/5, good quality, bad reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gaming headset

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming headset until my dog chewed them. Went and immediately bought the same pair.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hands down the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Amazing sounding microphone. Easily one of the best headsets you can get

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son claims these are excellent headphones and great quality compared to other, more plastic models.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headset for whatever your needs may be

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can take this headset everywhere. It puts out awesome sound. The mic is detachable so if I'm just listening to music while on the go they are perfect for that.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Chris c

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used steelseries artic 7 before these and I’ll tell you these are way better and cheaper

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Totally Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality, great sound, cords are braided and a solid aluminum frame, leather ear pads.............just a good head set for gamers .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are good. Nice sound quality. Hardly any feedback. I would recommend these headphones for a moderate gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I stopped in over the weekend and the guy working in the gaming area showed me these on sale. Couldn't be happier

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great but...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was good and loud but I have a problem with the chat/game volume, there no button to fix that. So I decide to change the clouds for a Sony platinum. I kinda hate when my chat friends yell a lot they can't let me hear the game, so that's why I gave them 4 stars. Also you need to download the firmware from hyper x page if you want to the 7.1 works with your PS4. (That's something they should put them in big words cuz it's annoying looking with my headset sound looow with the ps4)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headset.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded from Corsair to Hyperx and the jump in quality in significant.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as it’s supposed to. Good build quality. Good Audio and microphone quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good but in the end I went wireless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the HyperX Cloud II Pro Wired w/7.1 (returned them) and then the SteelSeries Arctis 7 (returned them) and finally decided on the Arctis 9x. The Cloud II and Arctis 7 worked wired plugged into the PS4 and Xbox one controllers, but after using both I wanted wireless and realized I use my Xbox more. The Cloud II are built well and sound good, but I realized I didn’t want to plug into my controllers. The 7.1 option is with the included USB cable, but for PC and maybe PS4.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great budget headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for ps5. The 3.5mm piece doesn't have any audio controls, but overall is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend had these for years and they've worked amazingly through it all, he plays video games all the time and he just doesn't know what he would do without them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great wired headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wired headset. Have gotten compliments on sound quality. Would purchase again.

    I would recommend this to a friend