Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 991 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 991 reviews
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    WOW!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I have ever made. As a member I was able to get it at a very reasonable price and more than happy with the quality of the massage that delivers with so many different options. I have people that stop by the house to say hello but I know they're just coming to use the chair!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      KennethR, this review made us smile—sounds like your house just became the neighborhood relaxation hub! We’re thrilled the chair is living up to the hype and giving you that spa-level experience at home.

      — Shiela | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    3D Zero Gravity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it about 2 years ago! A very good product, every time I fell asleep during the massage. The controller is very convenient to change settings. Strongly suggest purchasing...

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Massage quality

    Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect massager after a long day of work. It’s very efficient and comfortable to use

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review, RNme! We're delighted to hear that the Insignia™ 3D Zero Gravity Full Body Massage Chair is providing you with efficient and comfortable relaxation after a long day of work. Your feedback is greatly appreciated! Ivy | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality
    Cons mentioned:
    Assembly

    Rated 4 out of 5 stars

    Like the product a lot!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought without seeing it.. was aprehensive.. only thing i didnt like is that it comes assembled and wouldnt fit through doors . But boy it q great product! We have been using it quite a bit. No complains other than a better instructions to dissembly to allow the door through movement.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Complete madsage chair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massage chair has literally everything you need. From intense massage to a relaxing stretch. Very much worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Best bang for your buck!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this during daily deals in Bestbuy for under $1300 with delivery and setup. Zero gravity like your floating. Awesome 3D massage setup with full body massage. Has Bluetooth speakers that I can connect my phone to play my fav songs. Thank you Bestbuy!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Insignia 3D massage chair

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair! Lots of amazing pressure, can sometimes be too much on the lower back. Love all the massage modes and after a session you really feel relaxed. The only improvement I would like to see would be shoulder and neck targeting. I would say that is the weakest of the chair. But that doesn’t take away from all the positives this chair offers. Use it daily and have had no issues with anything. The Bluetooth speakers work great and add to the relaxation. Good product.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Massage quality

    Rated 5 out of 5 stars

    Best chair

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best massage chair! Relaxing, comfortable does a great job and fantastic price when it goes on sale

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review, TGold! We're delighted to hear that you find the Insignia™ 3D Zero Gravity Full Body Massage Chair relaxing, comfortable, and a great value, especially when on sale. Enjoy your relaxation time! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Good value for Money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the price, message chair is good. It doesnt fit people small in heihgt. Shoulders also dont get pressed properly for thin people. Overall chair is very good and relaxing, i got to sleep every time i sit in it :)

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    After 1 year of ownership...

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this chair a year now and use it daily. Its an amazing way to wind down after a day, or even to use as a recliner. Everything is working as well as day 1. Yes, be aware of the width of it depending on what room you plan to use it. Delivery was amazing. I got mine for $1300 on sale. The only thing I'd want more out of a massage chair is better shoulder work. This does ok but we have a separate, cheap neck and shoulder massager when that is needed.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you so much for taking the time to share your experience with our chair! We're thrilled to hear that it has been a wonderful addition to your daily routine and that it still performs like new after a year of daily use. It's great to know you found the delivery process amazing as well!

      We appreciate your feedback regarding the shoulder massage feature. We understand that a more targeted shoulder massage can enhance the overall experience, and we’re always looking for ways to improve our products. Your insight helps us in that pursuit.

      If you have any further suggestions or if there’s anything else we can do to enhance your experience, please let us know. We’re here to help and want to ensure you continue to enjoy your chair for years to come! Keith | Insignia Support https://www.bestbuy.com/site/insignia-3d-zero-gravity-full-body-massage-chair-black/6463071.p?skuId=6463071 BBY-ExBrand_Insignia

  • Pros mentioned:
    Bluetooth, Massage quality

    Rated 4 out of 5 stars

    Massage chair

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels good after the massage I love how it has different options to choose from and it doesn’t hurt it’s has Bluetooth

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are pleased to hear that you are enjoying the massage options and that it feels good without causing discomfort. It's great to know that you appreciate the Bluetooth feature as well. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended 100%

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Everything works beautifull. After a long day at work!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loving the chair

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I were literally just looking around for a chair and just happened to look at our email for Best Buy, which I normally delete, and decided to look to see what they had on sale and lo and behold they had this chair on sale. So we decided to purchase it for a very good price, less then a 1/3 of the price, on sale for black Friday pricing and so far we love it, it does everything we wanted and more.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Good looking chair

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely powerful , alot of massage options ,, the material looks good also . Feels good on the lower intensities. Good bottom of feet massage feature also. This was return because the back massage is just to much pressure for me ,, I don’t know if it is meant that way ,, and the chair is extremely big.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great Addition to Our Home.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our chair. It seems well built and solid. It is comfortable to sit in, whether the massage is on or not, although we don't use it as a general purpose sitting chair. The massage choices are fun to explore and I still haven't gotten past using those to try to develop my own custom ones. I feel so good after using it, especially after a long day of work. My back feels looser, in general, and I feel like I'm standing taller due to that. I admit I find it concerning regarding the lack of extended warranty so we did get the Best Buy Total Tech program to help cover things in case of a breakdown later down the road. We bought ours on a deal of the day. As much as I love this one, we wouldn't have paid full price. If you're a stressed out, overworked person looking for some in-home relaxation, though, this very well might be worth it even at full price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    GREAT CHAIR TO RELAX

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair for the price ..love the 3D function ...MAKE SURE YOUR HOUSE DOOR IS WIDER THA N 35 INCHES IN ORDER FOR CHAIR TO GO INTO YOUR HOUSE. CHAIR WILL NOT FIT INTO YOUR BEDROOMS UNLESS YOUR DOOR CLEARANCE IS MORE THAN 35 INCHES wide...Most standard doors are 32 inches wide ....make sure you pay for the upgraded delivery fee to have chair delivered into your house and complete setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for $1200 except legs

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for delivery plus setup and it was a breeze. Using the chair for the last 9 months has been great, the air bags in particular are very strong and exert a pleasing amount of pressure. I do wish they sold accessories like a cell phone or tray holder. I bought a boom mic tripod and clip my phone into that. The only problem I've had is the calves massage portion barely makes physical contact with my calves, therefore the massage is completely ineffective. I'm not sure if this is a design flaw, or a bad unit, or the delivery service installed it incorrectly. I'm 6 ft tall and normal proportioned, so I dont think I'm the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    It's awesome!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting this chair for a while now, so when I found it on sale for the lowest price I've seen as of late, I quickly snatched it up. The massage features are top notch and the 3D audio is the icing on the cake. I haven't tried the custom massage options yet, but I'm certain I'll be pleased with those as well.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your enthusiastic review of the Insignia™ - 3D Zero Gravity Full Body Massage Chair! We're thrilled to hear that you finally got the chair you've been wanting and that you're enjoying the top-notch massage features and 3D audio. It sounds like you got a great deal! If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy exploring the custom massage options! Ivy | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Massive

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monstrosity is so kuch bigger than you would think make sure to read all measurments and get a solid idea of where this will fit. It works great and is a good massage but looks so out of place bexause of size

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Close but not quite

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was initially excited to setup and begin using it but the chair is a bit tight for me. (5'10, 250) if you're a broader build you may want to go for something bigger. Solid for relaxing or watching tv despite the sized

    No, I would not recommend this to a friend