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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

• Rated 5 out of 5 stars

  I LOVE THIS CHAIR!

  • Incentivized
  • Verified Purchaser
  • My Best Buy® Member
  • Owned for 3 weeks

  I LOVE THIS CHAIR! The first thing to know is that the chair is heavy, and the width of the box it ships in is 35 inches wide. You WILL need to have the delivery guys take it out of its box outside and then bring it to where you need it. (Our delivery guys were ROCK STARS.) I’ve used this chair every day since it was delivered and still haven’t worked through all the features! It has several programmed types of massages and aspects of those programs can be customized; you can increase or decrease the intensity. The chair padding is comfortable. It uses air compartments to provide compression to your arms and legs but your neck, back, glutes and feet get roller action – the rollers can be very powerful so no worries there! The chair features a wired remote control to operate the unit but also has some additional controls on the right arm of the chair which was a good design and safety feature. The chair has Bluetooth speakers at the top left and right, which were easy to pair with my phone, and I thought they sounded great! Today, I just discovered the heat option, which is not adjustable but provides a lovely, gentle warming during a massage. The only aspect of the chair that could be a con is that the outside plastic shell of the chair is rather thin, so be careful when you are shoving/moving the chair as it will crack. The unit has rollers on the back side of the base, so you need to tilt the chair back to move it efficiently. The chair only has a 1 year warranty which I hope I don’t need to use and wish was longer or extendable since I really LOVE THIS CHAIR. I was very lucky to purchase this unit while it was on sale before Christmas. We drove to a location to see it, and it only took 5 seconds for me to decide it was perfect for me! If you have the chance to get it on sale, DO IT - IT IS WAY WORTH IT on sale; to invest any more the item really would need to have a longer warranty. I know most people would prefer to have a massage from a massage therapist, but this unit will get the job done by providing bodywork to relax muscles and promote blood flow. It was affordable, and I’m thoroughly enjoying it! Did I tell you that I LOVE THIS CHAIR? Thank you, BestBuy! <3

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  Posted 1 year ago by Happy

• Rated 4 out of 5 stars

  Beware The Chair! :p

  • Incentivized
  • Verified Purchaser
  • My Best Buy® Member
  • Owned for 1 month

  This was purchased as a gift for my wife when it went on sale at a discounted price. We've had it for almost two months and she has used it almost every night and she tremendously enjoys it. "The Chair" is now part of her "destress from the day" routine. Like the saying goes, "Happy wife, happy life" so thank you for making such a great product! FYI...Make sure you have enough space for it to be maneuvered when you are setting it up. As others mentioned this chair is big and bulky. PROS • Fits her height (5'4"). • Easy to assemble. There was one big piece (the lower leg attachments) that connected easily to the main chair. Then, you plug in the remote hand controller, the power cable, and attach the Velcro pocket holder, and bam, you're up and running. • Includes a holder for the remote hand controller (HC). • USB charger works (I've had chairs wherein the charger feature did not work). • The knob control (aka armrest control) is cool. I'm glad it and the associated buttons are backlit. • Zero-G setting - where have you been all my life!? I want this setting in my car seat, bed, kitchen chair, work chair, etc. Love it! • The body scan really does adjust for different heights (i.e., it's not gimmicky). Different family members tried it and most of the time the height adjustment was spot-on. • I like that the HC still gives you the option to adjust on the fly for height purposes before the massage begins. (You can make height adjustments during the massage too.) • I enjoy the variety of massages made available and the ability to customize and save settings. I did not know that many types of massage techniques existed. My wife has her favorites saved and now it's a matter of how long can she stay awake once the massage starts lol. • I tested the BT connection and the sound quality was better than I expected. CONS • I cannot insert my phone into the phone cubby hole unless I take my phone case off (Samsung Note 8). Same goes for my wife's phone (iPhone 15 Plus). (Taking a breath and getting on my soap box). It's 2024. The "phablet," i.e. a large phone, has been in society for 10+ years now and is part of the norm. Having a phone with a cover has been part of the norm for even longer. Designing a cubby hole that won't hold a Note or Plus phone unless the phone cover is removed doesn't make sense to me. I'd rather not have the cubby than have it since it can't serve its purpose. I know the cubby can hold other things, like my remote control for my TV. But if it were designed to hold the remote control for my TV, then there would be no need to have a USB charger port. Overall, I think it's a flaw in design. (Off my soap box now.) • A dedicated button on the HC for heat control would be really appreciated. If there was not one on the armrest control, then I would put this as a suggestion and not a con. But there's a matching button on the HC for every button for the armrest control except for the heat control. That's a design flaw imo. • Something has to be done about the resting position of the neck in general during the massage. The backrest rollers gingerly pushes your upper back/neck forward causing the head to fall backward and this eventually made may neck uncomfortable. My wife and I now use a neck pillow to compensate for this discomfort when using The Chair. NOT REALLY A CON...but worth mentioning... • The chair was maybe not designed for my height (6'1") - even w/height adjustment features, I had to slightly slouch so the rollers can get to the back of my neck. I read that other reviewers my height or taller didn't have this concern so maybe it's me?? • My shoulders don't really fit comfortably into the shoulder area. I ended up turning off the shoulder massage feature. (My wife enjoys the shoulder massage.) ANNOYANCESS...that turn into suggestions/improvements?? • Since the HC is direct-powered, I suggest having a dedicated, backlit button to activate the lights/screen for the HC. I did not like having to press a button to activate the screen and backlight - and accidently changing a setting while doing so. • I would appreciate if the cable for the hand controller could be a tad longer (maybe 4-7")? • Create/design a cable track for the HC cable. I was going to use Gaffer's tape to adhere the cable to the side but my wife vetoed it. I personally don't care for loose cables/cords on the floor for objects that are in place long-term. • Can the backrest be a few inches taller? Or, can the track for the massager machinery extend a few inches higher? That way I don't have to slouch (as previously mentioned). • (Another soap box moment...) The idea and implementation of the armrest controls and HC is great. But if my hands/arms are in the arm openings being massaged, this means I have to remove my hand/arm out of the arm openings if I want to use the HC or armrest controls to make a change. This removal action became annoying to me very fast. I know part of this action was due to me going through a learning curve and trying the different types of massages and thus, changing settings on the fly. Still, it was (and is) annoying. IMO, if I'm getting a massage, I prefer to be as lazy as I possibly can be. I don't even turn the channel on the TV during commercials when I'm using The Chair!! In other words, I don't care to remove my hands/arms from the arm openings to change a setting. My suggestion would be to insert a trackball/button combo within the openings and have a raised screen on the armrest that displays the necessary information. That way a user doesn't have to remove their arm from the arm openings. WOULD be really cool if... • A user could add an attachment for a massaging neck pillow, (or redesign the chair) to target the sides of the neck and/or the top of the trapezoid (i.e. the area between the top of the shoulders and side of the neck). I found myself utilizing a handheld massager to reach these areas after I finished using The Chair (ditto for the wife). • I would like it very much if I can have additional Velcro pocket holders so I can store my phone and/or TV remote control while in The Chair. If there's a way to order those independently, please let me know. • I favor having more than one USB port --> two USB-A ports, or, one USB-A and one USB-C should be the minimum. • I wanted to attach LED lights on the side panels for visual effects but my wife vetoed it. She prefers the all-black look. BUT, this is 2024. Everything has LED lights now. I'd like to have the option to purchase side panels that have LED lights in it. • I placed a heated blanket over me and it made the massage experience better. Maybe add a heating element for neck, arms, rump, and leg areas? Just a thought. SOMETHING I have not tried yet... ...is to have a massage without the backrest cover on. As mentioned by others, the backrest cover can be removed. This puts your body into more direct contact with the rollers and can create a more intense massage. I'll eventually try it. Note - the Value rating is for the discounted price at the time of purchase.

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  Posted 11 months ago by Nerdy

• Rated 5 out of 5 stars

  5/5, would buy again.

  • Incentivized
  • Verified Purchaser
  • My Best Buy® Member
  • Owned for 1 week

  I have a lot of skepticism when it comes to massage chairs. I’ve sat in many and most are meh, at best. This chair is by far the most effective that I’ve come across, and thus earned my 5 star rating. I decided to look into buying one for my wife when I saw the physician’s had one in their lounge and all the doctors said they loved it. My wife works hard and deserves a chair she can have peace at the end of a long day. (She passed out using the chair the first time she used it lol). It’s had daily use since we bought it and I expect that trend to continue. The chair is heavy and bulky so make sure you have a place that’s easy to place it. With the help of my son and wife, we managed to somehow get it to the upstairs bedroom. Once there, attaching the foot/calf massage piece was easy. The programs take a bit to figure out. I suppose reading the manual would have made it easier, but we wanted to wait no more and jumped right in. The chair uses compressed air to massage your arms, shoulders, calves and tops of your feet. Kinda feels like a big hug on your whole body. It’s ok but not the best seller for this chair. The foot massage for the bottom of your feet is great and hits the spot after standing all day. The back, neck/shoulder, butt and hamstring massage is where this chair stands out. You have a choice of massage types in the handheld controller, from rolling, kneading to pulsing or a combination of these. There is a protective cover for the back that if you flip it off (it’s attached at the top, not at the bottom) to expose yourself to more direct contact, it gives a better neck/shoulder massage. It also makes the low back massage more intense, which I love. The hamstring massage portion could put you to sleep as it’s very soothing. The surprise attraction, though, is from the butt massage and it will almost assuredly give you a surprise at first use. After that, it does a really great job of loosening up one of the biggest muscles in your body. The leg rest itself adjusts to the individual in the chair so your leg bend is neutral. The chair also “measures” you up to get the best individual experience from this chair. The chair tilts and places you in a zero gravity, ready for takeoff position to enhance your relaxation. Oh, almost forgot. This chair comes with a speaker system for you to add on relaxing music or a podcast while you drift off. I haven’t used that feature yet but the speakers are on either side of your head to easily drown out the world. With the big price reduction for early Black Friday, this chair is definitely worth the price.

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  Posted 3 years ago by TBrainz88