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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 991 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 991 reviews
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Fantastic purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as a gift for my dad. He hasn’t stopped talking about it. Also the Bluetooth feature works great as we connect his TV so it’s like he has surround sound for his chair! Also assembly was easy to setup out of the box. Had it ready to go in about 30 min.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      That's fantastic to hear! Thank you for sharing such a positive and heartwarming experience. We're thrilled that your dad is enjoying his gift so much and hasn't stopped talking about it. It's wonderful that the Bluetooth feature is working seamlessly, providing him with a surround sound experience for his chair by connecting to his TV. We're also pleased that the assembly was easy and that you had it ready to go in about 30 minutes. We strive to create products that are both enjoyable and user-friendly, and it's rewarding to know we've achieved that for your dad. We appreciate you taking the time to share your delightful experience. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Just Wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the chair. I use it every day through several 20 minute pre-programmed cycles. It adjusts to the pressure you prefer. So relaxing from neck to feet. Very good relief for the musculoskeletal and nervous systems. It relieves muscle tension and brings deep relaxation.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your wonderful feedback! We're thrilled to hear that you love the chair and use it daily. It's great to know that it provides such effective relief and deep relaxation for you. Your satisfaction is our top priority.

      - Carl | Insignia Products BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Bought as a gift

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My father absolutely loves this chair. No need to go and get a massage because this chair does exactly what he needs. The compression is great to relieve pain and stress from tired muscles! I tried it myself and really like this chair!bi returned the 2D because the massage felt like someone was just rubbing my back. Not what I was looking for! And my dad just brags about his 3D chair!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Chair! I really love the preset massage option each day after work I do the Office Refresh. Just helps to loose me up after desk work all day. My teenage loves the sports refresh after a long day of games! It is large and definitely worth paying for delivery and install.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your fantastic review! We're delighted to hear that you and your teenager are enjoying the Insignia™ 3D Zero Gravity Full Body Massage Chair. It's great to know that the preset massage options, like the Office Refresh and Sports Refresh, are helping you both unwind after long days.

      We're glad you found the delivery and installation service worthwhile. Your feedback is much appreciated, and we hope you continue to enjoy the relaxation and comfort this chair provides! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Message chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very for the price. have closed to 20 diff. message option to choose.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great massage chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially hesitant in my part since Im used to do a manual human massage, but when I tried it, no day i wont sit and do a massage. this does its purpose at the comfort of your own home. I like the diffent settings and many diffent massage option and it is a 3D massage. all of including my kids love it.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Slagyr,

      Thank you for your wonderful review of the Insignia™ 3D Zero Gravity Full Body Massage Chair! We're thrilled to hear that it has exceeded your expectations and become a daily part of your routine. It's great to know that you and your family are enjoying the different settings and massage options. Your satisfaction is important to us. Enjoy the comfort and relaxation it brings to your home! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Amazing massage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got it today, and still exploring all the options. So far, I LOVE IT!!! I like a deep massage, so I didn’t use the attached pillow. My head would go back and hurt my neck being bent back so far, so I started using the pillow. Much better! Body stretch didn’t have the Thai Back Stretch, but I found it in Back Stretch…go figure! Lol! The only thing I would change is the foot massaging rollers. I wish it would do my heel and maybe textured rollers, but it still feels good. I was wanting to put it in my bedroom, but my door only has a 32” opening. So, living room it is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Overall im happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase. I got daily massages with this one. I love the features. Spine roll on zero Gs.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great gift for spouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves this chair it is the best gift ive ever given her. It does take up alot of space so make sure you have room but it is worth it

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! It sounds like the massage chair is more than just a piece of furniture; it’s a full-on relaxation experience. And the space trade-off? Totally worth it when it brings that much joy. Nicely done! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    My favorite piece of furniture to date!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this chair for two months now, and it is incredible!! It’s not the prettiest chair, but its function far outweighs the esthetic! This chair is worth every penny! If you have back spasms this chair will do anything from massage to stretching you!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your enthusiastic feedback. We are thrilled to hear that you find the chair incredible and that its functionality exceeds your expectations. It's great to know that it provides effective relief for back spasms through its massage and stretching features. Your satisfaction is important to us, and we appreciate your support. We look forward to continuing to provide you with high-quality products.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality, Overall performance

    Rated 5 out of 5 stars

    Best chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair wife enjoys it. Does everything neck,shoulders,back,feet. Would recommend to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Worth every penny.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is worth every penny especially after a long day. There are several settings from energizing massage to just neck and shoulders. There is also a manual setting that allows you choose specific areas of massage. The blue tooth speaker is nice and I play spa music to heighten the whole zen mood. You can adjust the pressure which is reassuring because some days I want more pressure on my feet. The neck rolling is my favorite. I have literally saved hundreds on massages.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so nice to have when ever you need a massage, i bring a blanket cause i always seem to fall asleep after lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best massage chiar I have ever tried until now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massage chair has almost all the features to make one of the top ones. It has a lot of options and programs, plus manual modes and adjusting the intensity, width, area, etc. The material they used feels very fine and comfortable, even though it smeeled pretty strong until "broke it in".

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Worth every penny!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     The entire family loves the chair from all the different settings and the zero gravity feature. The chair is phenomenal. 

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great massage chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best chair ever it has all the features and so comfortable and at the sale price unbeatable in my opinion and it came with delivery and installation in under 20 minutes

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Three weeks of awesomeness

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up on Black Friday and have only had it for three weeks, but it has been AMAZING. I have minor back issues and have used this chair every night and it has been great for my back pain. My wife also has begun using the chair and she is thoroughly impressed. I would say my favorite things has been the quantity of the chair, the many different massage types and the quality of the massage. I would HIGHLY recommend this for those looking for a 3D chair but don't want to spend 4k to get one.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great chair, its warm and durable. I use it everyday for about 40 minutes. I am 5'9", 240lbs, and this chair fits me just right! There are several features that i am still discovering, mainly because i like my two favorite settings, the Rejuvenation and Sport Recovery are my favorite. Turn on the heating function and add a lightweight blanket and get ready for a very relaxing power nap! Also, i play sleeping music and connect it to the bluetooth and its like I am submerged with ocean sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must buy message chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent message chair. Great value. Love being able to use it right after work.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality, Price

    Rated 5 out of 5 stars

    Best massage chair best price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massage chair is worth every penny! Got it for $1600 on their deal of the day! Hubby and I use it everyday. Perfect to relax you after work! Just buy it!

    I would recommend this to a friend