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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 991 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 991 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Durable massage chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great massage chair. Everything works fine after a year. Friends and family that comes home always try it.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi AndresC,
      Thanks for the fantastic review! We're thrilled to hear your massage chair is still going strong after a year and that it's a hit with your friends and family. Comfort and durability are exactly what we aim for enjoy every relaxing moment! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Enjoying it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good, though quite large. Would not fit through my doors either boxed or unboxed. I had to remove the arms to fit it through.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are glad to hear that the product is working well for you so far. We apologize for the inconvenience you experienced with its size and fitting it through your doors. Your satisfaction is important to us, and we appreciate your patience and effort in making it work. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Body fatigue’s enemy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for it’s self and I haven’t even had it a full month yet. I bought it during the Black Friday deal and it is worth every penny. Sometimes I’m on my feet 12+hrs and I’ll get in the chair before bed and wake up feeling rejuvenated. The higher settings can really dig into you, for a fare warning but overall definitely something I never thought I would have but so glad I do.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    GREAT

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable with a lot of cool features and settings. We got it on sale and it was to good to pass up.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Saving massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is amazing! It helps me and my family with our daily massage sessions, no need to go anywhere outside of home to get some massage, to relax, rest, and joy. basically it’s saved my time and money.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi HusnaA,

      Thank you for sharing your wonderful experience with the Insignia™ 3D Zero Gravity Full Body Massage Chair in Black. It's fantastic to hear that it has been a great addition to your home, helping you and your family enjoy daily massage sessions without needing to go out. Were glad it's saving you both time and money while providing relaxation and joy. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality, Overall performance

    Rated 5 out of 5 stars

    Love this chair.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t stop using it after work. Everytime i get home i always give myself a good massage from this chair.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Perfect massage chair.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about buying this chair, but once I read all the reviews, I decided to go ahead and purchase once I finally got it all what amazing chair it is. I use it every day. It touches all parts of my body heats up. I can’t get enough of it. My family loves it. My friend loves it. We would continue using this chair until the end. Good product. Thank you Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Massage quality

    Rated 5 out of 5 stars

    Great chair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, high quality, a lot of modes. Worth the money

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Just buy it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know how I lived without this massage chair. We got it during a sale at around $1600 and it is worth every penny. I use it at least two or three times a day, and have not felt any body aches since. If I really had to nitpick it is that this chair is too big to put into a bedroom so it is in our living room instead. Obviously not the manufacturers fault, but something worth mentioning in case you were thinking of putting it somewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this massage chair and my husband adores it, he jumps into the chair anytime he gets a free minute. When I tried this chair at my brother’s house and loved my husband on the other side was very against it, but now it’s a different story! Whenever we host a party, everyone loves this chair and willing to buy it once it’s on sale again!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a ton of research on these chairs fro 10k down to 1k. This chair holds it's weight with the 5k chairs hands down the websites does not give you all the bells and whistles it has. So you will be completely impressed with this unit the leg rest pulls and pushes on top of rollers on the calves plus the center leg piece moves up and down you don't see this on 6k chairs for sure

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase ever! Everyone loves using this massage chair. It’s the best way to unwind, relax, and decompress after a long day. So happy with this chair! Thank you, Best Buy, for the free shipping and delivery!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi LisaK! Thank you for your wonderful feedback on the Insignia™ 3D Zero Gravity Full Body Massage Chair! We’re thrilled to hear that it’s been such a hit with everyone and that it’s helping you unwind and relax after a long day.

      If you have any other comments or need further assistance, feel free to reach out. Enjoy your relaxation time! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-3d-zero-gravity-full-body-massage-chair-black/6463071.p?skuId=6463071 BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Nice but large

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only owned this for 10 days upon review, but my wife absolutely loves it. It is rather large and takes up a lot of space, that's my only real complaint.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Best purchase ever!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift ever for myself. I have lots of aches and more aches now that I am getting up there in age and this chair is my savior at the end of the day.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your wonderful experience with the Insignia™ - 3D Zero Gravity Full Body Massage Chair. We're delighted to hear that it has become your savior at the end of the day and helps with your aches. Your satisfaction is important to us, and we're glad to know that it has been the best gift for yourself! Jeth | Insignia Support. BBY-ExBrand_Insignia

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has all the features as the $5,000 ones, a great deal!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Amazing for pain relief

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having a hard time with pain in my lower back so I purchased this chair and I am so glad I did. After the first two days I was doing things I could not do for a long time. The pain relief is amazing. This massage chair truly works for me. Absolutely no regrets. This chair should be readily available for every household. 100% recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massage chair is worth the money! It is durable and high quality. I was surprised how it not only massages (knead, tap, shiatsu) but it can also stretch your leg and your back. It also compresses your hand and forearm as well as massage your feet and toes. I liked it so much that I also bought my sister one as a gift. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    LOVE this chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is amazing! 10/10 recommend. So many different massage options, beautiful design and the Bluetooth speakers work great! Best buys geek squad was awesome as well!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Gotta have one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding massage for the whole family. We enjoyed every moment since purchasing it. My favorite part of the massager is the foot and back area. You’re also relax when you can lay back and listen to your favorite music with the surround Speakers!!! I don’t need to go anywhere to use a massage chair, I have it inside my house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Road to Relaxation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The zero gravity feature is great. There are multiple massage types. I am unsure if the heated feature works but everything else is great.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are pleased to hear that you are enjoying the zero gravity feature and the variety of massage types. Your satisfaction is important to us, and we appreciate your comments about the heated feature. We are committed to continuously improving our products to better meet your needs.

      Keith | Insignia Support BBY-ExBrand_Insignia