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Customer reviews

Rating 4.6 out of 5 stars with 991 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 991 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good Chair.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the chair is working well, and we hope we can get it earlier. Make sure your door is wider than 30 inches, otherwise, you will have a hard time moving it into your house. It looks good and feels good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a ton of research on these chairs fro 10k down to 1k. This chair holds it's weight with the 5k chairs hands down the websites does not give you all the bells and whistles it has. So you will be completely impressed with this unit the leg rest pulls and pushes on top of rollers on the calves plus the center leg piece moves up and down you don't see this on 6k chairs for sure

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Nice but large

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only owned this for 10 days upon review, but my wife absolutely loves it. It is rather large and takes up a lot of space, that's my only real complaint.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this massage chair and my husband adores it, he jumps into the chair anytime he gets a free minute. When I tried this chair at my brother’s house and loved my husband on the other side was very against it, but now it’s a different story! Whenever we host a party, everyone loves this chair and willing to buy it once it’s on sale again!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great chair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair. My husband and I enjoy it everyday. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chair does everything as advertised. Really happy with this purchase. The chair does not take up as much room as you might think just by looking at it.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your wonderful feedback, ThomasH! We're delighted to hear that the Insignia™ 3D Zero Gravity Full Body Massage Chair meets your expectations and that you're happy with your purchase. It's great to know that it fits well in your space despite its appearance. If you have any questions or need further assistance, feel free to reach out. Enjoy your relaxing moments!

      - Shiela | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Chair

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at the best buy outlet!!! I love it.. We use it almost everyday!!!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Saving massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is amazing! It helps me and my family with our daily massage sessions, no need to go anywhere outside of home to get some massage, to relax, rest, and joy. basically it’s saved my time and money.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi HusnaA,

      Thank you for sharing your wonderful experience with the Insignia™ 3D Zero Gravity Full Body Massage Chair in Black. It's fantastic to hear that it has been a great addition to your home, helping you and your family enjoy daily massage sessions without needing to go out. Were glad it's saving you both time and money while providing relaxation and joy. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has all the features as the $5,000 ones, a great deal!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Amazing for pain relief

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having a hard time with pain in my lower back so I purchased this chair and I am so glad I did. After the first two days I was doing things I could not do for a long time. The pain relief is amazing. This massage chair truly works for me. Absolutely no regrets. This chair should be readily available for every household. 100% recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massage chair is worth the money! It is durable and high quality. I was surprised how it not only massages (knead, tap, shiatsu) but it can also stretch your leg and your back. It also compresses your hand and forearm as well as massage your feet and toes. I liked it so much that I also bought my sister one as a gift. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Gotta have one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding massage for the whole family. We enjoyed every moment since purchasing it. My favorite part of the massager is the foot and back area. You’re also relax when you can lay back and listen to your favorite music with the surround Speakers!!! I don’t need to go anywhere to use a massage chair, I have it inside my house!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Enjoying it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good, though quite large. Would not fit through my doors either boxed or unboxed. I had to remove the arms to fit it through.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are glad to hear that the product is working well for you so far. We apologize for the inconvenience you experienced with its size and fitting it through your doors. Your satisfaction is important to us, and we appreciate your patience and effort in making it work. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    A must half for any active family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best money spent this holiday season! My whole family enjoys using it. Now I can golf and weight train in the same day and it doesn't matter which activity I do first. Doing 20 to 40 minutes a day is all I need. I also enjoy doing a 20 minute massage right before bed. It really helps you relax and get a goods night sleep.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase ever! Everyone loves using this massage chair. It’s the best way to unwind, relax, and decompress after a long day. So happy with this chair! Thank you, Best Buy, for the free shipping and delivery!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi LisaK! Thank you for your wonderful feedback on the Insignia™ 3D Zero Gravity Full Body Massage Chair! We’re thrilled to hear that it’s been such a hit with everyone and that it’s helping you unwind and relax after a long day.

      If you have any other comments or need further assistance, feel free to reach out. Enjoy your relaxation time! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-3d-zero-gravity-full-body-massage-chair-black/6463071.p?skuId=6463071 BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Durable massage chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great massage chair. Everything works fine after a year. Friends and family that comes home always try it.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi AndresC,
      Thanks for the fantastic review! We're thrilled to hear your massage chair is still going strong after a year and that it's a hit with your friends and family. Comfort and durability are exactly what we aim for enjoy every relaxing moment! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great Chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is great. Looks good, works perfectly, lots of options, Love zero gravity.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Best item for a man that refuses to go to a massag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG!!!! That is all. To have your hands feet and thumbs rubbing tour back at the same time while having magical music play at the same time = lights out. I have fallen asleep so many times in this chair I can't count. Best purchase i have ever made. I use it every day wether its in the mornings to wake up or evening to relax. Even worth the full price tag and im always looking for a deal.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Massage quality

    Rated 5 out of 5 stars

    Massage Chair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the chair!!! Quality is excellent and comfort and support is great!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Gravity chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and stylish. Easy to use direction's

    I would recommend this to a friend