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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 991 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 991 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Gravity chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and stylish. Easy to use direction's

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    LOVE this chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is amazing! 10/10 recommend. So many different massage options, beautiful design and the Bluetooth speakers work great! Best buys geek squad was awesome as well!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Best purchase ever!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift ever for myself. I have lots of aches and more aches now that I am getting up there in age and this chair is my savior at the end of the day.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your wonderful experience with the Insignia™ - 3D Zero Gravity Full Body Massage Chair. We're delighted to hear that it has become your savior at the end of the day and helps with your aches. Your satisfaction is important to us, and we're glad to know that it has been the best gift for yourself! Jeth | Insignia Support. BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great value for the $$$

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice entry level 3D massage. It is not the fanciest one on the market but for the $$$$, it has all the needed function I need. Use it daily and my parents like it too. The only complain I have is that at the end of the program, it does not go back to the “normal” position, has to manually adjust back.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Comfortable and Soothing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, comfortable massage chair especially for the price. The leather is perfect. I can feel every rollers from neck to toe. It has a lot of massage type selections. I use the Bluetooth to play music for better soothing experience. Then it’s lights out for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Road to Relaxation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The zero gravity feature is great. There are multiple massage types. I am unsure if the heated feature works but everything else is great.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are pleased to hear that you are enjoying the zero gravity feature and the variety of massage types. Your satisfaction is important to us, and we appreciate your comments about the heated feature. We are committed to continuously improving our products to better meet your needs.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Amazing Chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is over a month that we have used the chair and absolutly love this. In past we had 2D but this 3D has surpassed my expectations. Many pre-programed massages. Most loving programs for me are Office recovery, Comfort and Good night. Would recommend this chair any time.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Masse chair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since ive had this chair ive had no problems i absolutely love it for after work i used it almost everyday. Im a delivery driver that works very hard. This chair works great to help massage out the stressed of each day

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to share your positive experience with the Insignia™ - 3D Zero Gravity Full Body Massage Chair. We are thrilled to hear that it has been a valuable addition to your daily routine, especially after a long day of work as a delivery driver.

      It's wonderful to know that the chair is effectively helping you relieve stress and rejuvenate your body. Your feedback is invaluable, and it encourages others to consider the benefits of incorporating relaxation into their lifestyle.

      If you have any further comments or questions, please feel free to reach out. We appreciate your support and wish you many more relaxing moments with your chair! --Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Not bad for $1199 on Black Friday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When compared to something like the Kyota M868 Yosei this is a weaker massage, maybe only 30% of what you get from the Kyota. I'd only recommend it if you can pick it up for $1199 like i did for black friday. It likely is better than any other chair at that price point. I rated it 4 stars because i got it at that price. At $2k or more, look elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Joe

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the chair, lot of functions but easy to use. My wife and l lay on it everyday, after a long day walk and stand at work. It’s he’ll release tight and painfully muscle. Love the chair. We could not afford for a long time until found the good price at Best Buy. Love the chair. Thanks BB

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    3D Wonder Chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing I bought in a long time. We use it daily and I can't imagine how we lived without it. It has everything you need, from the wide variety of settings to heat to surround sound via blue tooth. My whole bode feels rejuvenated and I go to bed so relaxed lately. No more body aches or headaches. This is an absolute winner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super relaxing!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a life saver, try doing 3 cycles without falling asleep-impossible! My wife and both boys all use this chair at least 4 days a week a piece. Have gotten our moneys worth!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We're thrilled to hear that the chair has been a lifesaver for you and your family. It's great to know that it's being used frequently and that you've gotten your money's worth. Your satisfaction is our top priority, and we appreciate your support!

      - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Worth it while on sale!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is absolutely amazing. I bought it during cyber week for $1200. Now, I wouldn’t pay $4k for it, but I wouldn’t pay $4k for any massage chair. It’s worth about $2k imo and you get a heating 3D massage chair worth every penny. My favorite is the office recovery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just taking a seat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a awesome chair and piece of equipment, I am very pleased with this it fits a very necessary part of my fitness regiment

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for your feedback on the Insignia™ 3D Zero Gravity Full Body Massage Chair! We're delighted to hear that you're very pleased with it and that it fits so well into your fitness regimen. If you have any other comments or questions, feel free to reach out. Enjoy your relaxation time! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Massage chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iove this chair. The best purchase ive ever did this year! Highly recommend.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi MarlouB,
      We’re thrilled to hear that you’re loving your massage chair! Knowing it’s been your best purchase of the year truly means a lot to us. We designed it to bring comfort, relaxation, and a touch of luxury to your home—and we’re so happy it’s delivering just that. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    This is a great massage chair, but…..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be a 5 star review if there had been more clarity on height standards. I’m 6’3” and think that this chair is perfect for anyone 6 feet or under. The leg massager doesn’t extend far enough for me, and the upper part doesn’t reach my neck or traps, stopping just short of the top of my shoulder blades. I can crunch down in the chair and hit those areas, but it’s not very comfortable. As far as the functionality, it’s very good at what it does. I like it a lot, just wish I had the full effect without having to contort my body for the desired result.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    very good massage chair

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Different massage options cover all our needs. Option to save profiles gives custom treatment to each of us in the family. inbuilt speaker is also a good quality one. the material is also good quality which gives premium look to the chair. shoulder massage doesnt press that hard but this may be different from person to person.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice, it is too large to fit through most doors unfortunately. If your door is 32 inches, then it will not fit. I also wish it was a bit more aggressive when massaging you but overall a very nice chair

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We're glad to hear that you find the chair nice overall. We appreciate you pointing out the size issue and the massage intensity. Your insights are valuable as they help us improve our products. If you have any other thoughts or suggestions, we'd love to hear them. Enjoy your chair! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Try it...you'll love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't think of anything that I don't love about this chair. It has so many different settings and I like them all. I really like that you can control the intensity from gentle massage to a more deep massage. My husband has never been one to like massages but he really likes this chair. We both use it everyday. It's great after a workout.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really nice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how the calf part has rollers. I don’t feel like the back part is AS good but it is still good. I might be from the cushion. The picture is of the 2D next to 3D. =)

    I would recommend this to a friend