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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 991 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 991 reviews
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Happy with the purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this chair for my husband and he is in love with it. It was a birthday gift for him and it is so good for the price. He is enjoying after a tiring day. I am so happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this chair. It is a full body massage and pressure for neck, back, arms, legs and feet. Great buy at a discount during Black Friday!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Massage Chair, great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the discounted price during black Friday. Pays for itself in a few months if you skip the in person massages and just use the chair.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched a ton of high end massage chairs. This one by far exceeded anything put on the market i looked at. Definitely Worth every penny!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Nice but way to big.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the product itself is not bad at all. It is nice, it has good quality use and comfortable, however i dont recomend it if you have a small house or appartment since it wouldn't fit in a 32" door and it would take a lot of space. Yes, they mention the dimensions but it wouldn't be bad if the product could be easily dissamble if you want to take it by parts and so it can be easier to move around since it is also heavier and the wheels dont help at all. In the other hand i would recomend of you want to get comfy in cold day.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    I love my chair

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment of 2023. It’s very comfortable massage chair. It’s not big and bulky and as lots of different settings. I feel better!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Need more kneading.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back of the leg kneading needs to be improved so it will put more pressure. The arm massage and shoulder massage feel great. Bluetooth speakers connect to your phone help relax while listening to your favorite music.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it almost daily. It is awesome to use. Got it half off. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good massage chair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair was definitely worth the price during Black Friday sales, it was 60% off and at that price it’s the best 3D chair you can purchase. I only paid $1700 with it shipped to the door since I have the yearly geek squad plan. I love this chair and use it almost daily.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this chair! So far it works great. It was too big to get through the bedroom door so be sure to measure but I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Best chair ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is awesome. I wish I had gotten it sooner but hey I’m living the high life now.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there, thank you so much for your enthusiastic feedback! It's wonderful that you're enjoying your new chair and living the high life. Better late than never, right? Cheers to many more comfortable moments in your awesome chair! -Carlo, Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    100% satisfaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around chair im 100% satisfied but hey you get what you pay for when you spend good money im 6"5 320 and it does the job after a long day

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good massage chair! The air pressure really helps get the areas the balls cant hit.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We're glad to hear that you're enjoying the massage chair and that the air pressure feature is effectively targeting areas the massage balls can't reach. Your satisfaction is important to us. If you have any other thoughts or suggestions, we'd love to hear them! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Will put you to sleep.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this chair. Kind of complicated to adjust, but love the messages. Great at the discounted price.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JOFontana,

      Thank you for your review! We’re thrilled to hear that you love the Insignia™ 3D Zero Gravity Full Body Massage Chair and that you found it to be a great value at the discounted price. We understand that adjusting the settings can be a bit complicated, but we’re glad you’re enjoying the massages.

      If you have any further questions or need assistance with the adjustments, please don’t hesitate to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-3d-zero-gravity-full-body-massage-chair-black/6463071.p?skuId=6463071 BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 3 out of 5 stars

    Average but not worth it full price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thr chair cost $4000, is it worth $4000? Absolutely not !. Is it worthy $3000 Absolutely not. Is it worth $2000 Absolutely not. Is it worth $1500 No !,... i paid $1200 on a one day sale. I have owned several massage chairs so i can give a good opinion on this one. This chair has an excellent foor massager , excellent arm massage, but thats whats sets it apart from my $500 massage chair. The back massage is no different if not worse than my $500 chair. The chairs is made of high quality materials but the massage is not the best . Is it worthy the $1200 i paid......i dont think so. I believe this is $1000 chair.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    GREAT CHAIR!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair does things that more expensive chairs do. well worth the money!! I definitely recommend!!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback, Yosemitesam! We're glad to hear that you are enjoying your Insignia™ 3D Zero Gravity Full Body Massage Chair and that it offers similar features to more expensive models. We appreciate your recommendation and hope you continue to find value in your purchase. If you have any questions or need further assistance, feel free to reach out to us. Enjoy your relaxing massage chair experience! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-3d-zero-gravity-full-body-massage-chair-black/6463071.p?skuId=6463071 BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    SO RELAXING

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing massage chair. Feels just like the ones that go for $5-10k. My family loves it!!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback, Sabz! We're thrilled to hear that you and your family are enjoying the Insignia™ 3D Zero Gravity Full Body Massage Chair. It's fantastic to know that it provides such a relaxing experience and offers great value compared to more expensive options. If you have any further comments or questions, feel free to reach out! - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    A MUST HAVE NECESSITY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this chair for my dad for Father’s Day & let me just say that it will definitely get its use. He uses it every night. If I can’t find him in the house, I know he’s in that chair. He had a Spirit massage chair that he thought was nice, but sold it & has had a hard time replacing it. I did endless research & this chair here was a no brainer. It custom fits to your body & has elegant upholstery. It definitely makes you feel like royalty. Lol don’t look any further. This is the one for you. There’s 21 different presets to pick from or you can customize your own. Definitely one of the best purchases I have made.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Magical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this massage chair for after our hard long hours at work and i got it on sale and its the best thing i bought for christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full Body Massage Chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good Full Body Massage Chair, I love how there are many deferent options to choose from and also enjoy the heat feature.

    I would recommend this to a friend