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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 991 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 991 reviews
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Best chair ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is awesome. I wish I had gotten it sooner but hey I’m living the high life now.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there, thank you so much for your enthusiastic feedback! It's wonderful that you're enjoying your new chair and living the high life. Better late than never, right? Cheers to many more comfortable moments in your awesome chair! -Carlo, Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great results

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Itbis definitely one of the best purchases i made this year, worth every penny and it works like a charm, easy to install and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Exceeds expectations!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better then anticipated! I was very skeptical about these massagers and this one is better then all the rest I have seen in person and I bought this without seeing it in the store first!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    SO RELAXING

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing massage chair. Feels just like the ones that go for $5-10k. My family loves it!!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback, Sabz! We're thrilled to hear that you and your family are enjoying the Insignia™ 3D Zero Gravity Full Body Massage Chair. It's fantastic to know that it provides such a relaxing experience and offers great value compared to more expensive options. If you have any further comments or questions, feel free to reach out! - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    bad delivery service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The chair is good, but the delivery service was not. they made damaged on my walls stairs and flood. and i called them for those damages they made. They never call me back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Wonderful chair.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best investment we've made is this chair! My wife and I enjoyed the massage and how we felt afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Massager

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This is the best massager i ever had.i love it! So satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Will put you to sleep.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this chair. Kind of complicated to adjust, but love the messages. Great at the discounted price.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JOFontana,

      Thank you for your review! We’re thrilled to hear that you love the Insignia™ 3D Zero Gravity Full Body Massage Chair and that you found it to be a great value at the discounted price. We understand that adjusting the settings can be a bit complicated, but we’re glad you’re enjoying the massages.

      If you have any further questions or need assistance with the adjustments, please don’t hesitate to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-3d-zero-gravity-full-body-massage-chair-black/6463071.p?skuId=6463071 BBY-ExBrand_Insignia

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my chair. I have no complaints. The chair gets all my needs. If you remove your door frame it will fit through a 30 in door.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on a Deal of the Day. Works great, very relaxing. I had delivery and set up included, that is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good massage chair! The air pressure really helps get the areas the balls cant hit.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We're glad to hear that you're enjoying the massage chair and that the air pressure feature is effectively targeting areas the massage balls can't reach. Your satisfaction is important to us. If you have any other thoughts or suggestions, we'd love to hear them! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great chair.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair. Try to use the chair daily. There is a lot of different modes. The heat and speakers for audio are also nice to have.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great Massage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my wife.She loves it. In it every day. My whole family comes over and uses it. Great chair. Massages neck to feet with heat if you want.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality
    Best Buy Employee

    Rated 5 out of 5 stars

    chair

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This is not a luxury; it is now a necessity. This chair is great for lower back pain and relaxation. I use it at least twice a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect addition to home and health routine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Insignia 3d chair during a sale and it has been the best purchase ever. After much debate and wonder if it was like one we seen in person at a competitor store, we went with the Best Buy deal and so glad we did. This has several pre-set functions but you are able to customize and create to your own liking. The chair is large but fits great it any space. This also has wheels on the back in the event it needs moved and comes apart if needed. The speakers for blue tooth connection are amazing, better than some portable speakers! No need to second guess on this one- you wont regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Great Chair

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing chair. Use it all the time and its better than using the ones in the mall. Has Bluetooth for your music off your phone or device.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product I recommend it. It leaves nothing to be desired compared to other brands.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Relaxed since

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a long day at work a good massage, it has plenty of options for every need

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Looking for a massage chair? Get this one.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the chair we were looking for. It is user friendly, has all the bells and whistles, and we got it at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful massage chair not only is it a great product,but because Insignia stands by their products. We had an issue with the original purchase and Insignia were quick to make it right. The massage chair it’s self was an excellent buy, the therapeutic effect is worth the money. You won’t regret this purchase, you’ll just have to figure out how to keep the rest of the folks in your home off of it.

    I would recommend this to a friend