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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 991 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 991 reviews
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first massage chair in I would trade it for the world

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Massage Chair

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does its job well. I fell asleep a couple of times in this chair. Happy that there is a hot setting for the chair.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Best chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing u can gift someone, all friends love using it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Very good price ! Total worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair, lived up to hype and I got a great price on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect price when on sale.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it says it will do. 1st one was defective and returned. It had a thump when elevating legs. 2nd one perfect. Not intended to substitute as a recliner, but it's easy to understand how people could fall asleep in it.

    I would recommend this to a friend
  • Cons mentioned:
    Warranty, Weight

    Rated 1 out of 5 stars

    Only One Year Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The chair is fine, but the warranty is only for one year, and if the chair needs repair, Best Buy wants the customer to bring this 320lb chair to their store.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your thoughts about the Insignia™ 3D Zero Gravity Full Body Massage Chair. We appreciate your feedback regarding the warranty and repair process, as it helps us identify areas for improvement. It's great to hear that you find the chair to be fine, and we value your insights as we strive to enhance our service and support for all our customers! Jeth | Insignia Support.  https://www.bestbuy.com/site/insignia-3d-zero-gravity-full-body-massage-chair-black/6463071.p?skuId=6463071 BBY-ExBrand_Insignia

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Relaxation of a lifetime

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Black Friday early Christmas present to myself ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice reward after a long day

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I use this at least once daily; it really helps relieve muscle tension accumulated throughout the day/week. The 3D, "Treat Yourself" and Relaxation settings are our favorites so far. The heat options could be a little more robust, however.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it. No issues with picking up at store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price/nice features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair does all he same things the pricier ones do. It has heat and speakers that work really well. A place for tv remote and the remote for the chair. It extends for the legs with power feature which our old Kahuna did not do. Nice uprade and the remote is much easier to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great massage chair & price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great chair and made the right decision and purchase it for my mom's birthday. Tried many chairs in the past and recently tried a few at Brandsmart, but they weren't as good as this one. The remote is really responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definetly a need to have if you have Back problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An Amazing Chair, I use it before Bed and I havnt slept this good in a long time.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review, Buhda! We're thrilled to hear that the Insignia™ 3D Zero Gravity Full Body Massage Chair has made such a positive impact on your sleep and back problems. It's wonderful to know that you're enjoying it before bed and getting better rest. If you have any other feedback or need further assistance, feel free to reach out. Enjoy your new amazing chair! Ivy | Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit too big for me, but I'm loving it.!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 3 out of 5 stars

    How long will it last

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good arm and leg massage, but the back massage is slightly soft. Save and recall mode is not very useful. Only 1 year warranty. Rollers sometimes make squeaky/grinding sounds, not sure if I will need to get a replacement.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this chair!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great relaxation chair! Drop it back into 3D mode and get the best rest you’ve ever had.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We're delighted to hear that you're enjoying the relaxation chair and finding the 3D mode to be incredibly restful. Your satisfaction is important to us, and we're glad to know our product is helping you get the best rest ever.

      - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product for the price we use it every day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This chair is a winner.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a Christmas present for my wife. She absolutely loves it, and uses it daily. Construction seems solid so far, the different programmed message types are great. No complaints so far. Definitely a winner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and right on budget! Hits the spots where it needs to be. And with bluetooth capability, I’d play soothing music while my body recovers after a day’s work. I’d give it 5⭐️ stars but there’s no option to extend its warranty so dropping it to 4⭐️ stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair has been amazing for my back. I use our every day and my back thanks me for it.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience. We are delighted to hear that the chair has been beneficial for your back. It's great to know that it has become an essential part of your daily routine. Your feedback is invaluable to us. Keith | Insignia Support BBY-ExBrand_Insignia