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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 991 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 991 reviews
  • Rated 5 out of 5 stars

    Not the perfect but the best for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this chair massage during the on sale around $1K. There are many function . It really help me relax ag

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given five stars but it does cause a little bit of pain around the tailbone area. There are ways to prevent this but it does require a little effort. Also, I did have to return the chair because of a defect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I finally did it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of wanting a massage chair i gave in. The settings are prefect and you can even nap and forget about time .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    for the price, it's great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son and I use this chair almost daily and love it. The only reason it doesn't have a 5 star is because it is lacking a small pillow for your head

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Massage chair

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far, but some features are not functional, I do not know why?

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We’re glad to hear that you’re enjoying your Insignia™ 3D Zero Gravity Full Body Massage Chair so far. However, we’re sorry to learn that some features are not functioning as expected.

      To help resolve this issue, please refer to the user manual to ensure all settings are correctly configured. If the problem persists, our customer support team is here to assist you. You can reach us at (877-467-4289), and we’ll work to get your chair functioning perfectly.

      Your satisfaction is important to us, and we appreciate your patience as we address this matter. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Best Buy Employee

    Rated 5 out of 5 stars

    good massage

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the massage chair is actually pretty nice. being a insignia product, i thought the quality would feel cheap but feels super nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’am very satisfied with this massage chair, helps me become healthier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Massage chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this massage chair! She uses it every day!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review! We're happy to hear that your wife is enjoying the Insignia™ Full Body Massage Chair every day. It's great to know that it's providing her with the relaxation and comfort she deserves. If you have any questions or need further assistance, feel free to reach out to us. Enjoy! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great massage chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my purchase. Massage chair gives a variety of massages that feel amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Massage while listening to music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bluetooth connectivity :) but of course that's a plus on top of the massage...

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 3 out of 5 stars

    My Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy the massage very much. The only complaint is it creates noises after about 2 weeks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Birthday Gift - Amazing Chair.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is better than the massage chair in the mall. Yes it actually massages the buttocks area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd chair I have purchased. We loved ours so much both my adult children wnated one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the new massage chair! Can spend 2 hrs on it easily & compared to the units, not too bad for the price. Only wish that it had more cushion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Massage chairs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but not fit my dooor, maybe next time I will buy

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Happy camper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chair is great one of my best investments. A little problem with delivery and setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfy chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome chair and price point. Has more features than some other higher priced chairs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair I use every other night. I wish it was a little longer for someone 6ft you have to make a lot of adjustments to fit your legs in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For a lot of feel good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my chair! It has everything I need to enjoy a massage. It has head, different types of massages and lets you personalize your event!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been in the market for a massage for quite some some. Settled on this one when it was on sale for $1299. I do not like this chair at all. It's extremely tight on the heel (which can not be adjusted at all), the foot rollers caused serious bruising and swelling on my feet, and now my right knee is sprained. This chair is not good, and I don't have a clue how to go about returning a 300 pound chair.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback on the Insignia 3D Zero Gravity Full Body Massage Chair. We're truly sorry to hear about the discomfort and injuries you've experienced.

      Your safety and satisfaction are our top priorities, and we regret that this product did not meet your expectations. We understand the challenges of returning a large item like this. Please reach out to our customer support team, and they will assist you with the return process and address any further concerns you may have.

      Thank you for choosing Insignia. We appreciate your feedback and will use it to improve our products and services. BBY-ExBrand_Insignia