Customer Ratings & Reviews
- Model:
- NS-MGC600BK2
- SKU:
- 6463071
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 3D Zero Gravity Full Body Massage Chair for its massage quality, overall performance, and comfort. Many find the price to be reasonable and appreciate features like Bluetooth and zero gravity. Some customers mention the chair's size and weight as potential drawbacks, while others have concerns about the warranty and remote control functionality. A few customers reported issues with assembly.
This summary was generated by AI based on customer reviews.
Unhappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet impressed unhappy with delivery and customer service
No, I would not recommend this to a friendDidn't work for me but lots of lovely features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to get into and hard to get out of and it squeezed my feet too hard. I could not use it so it had to go back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking time to write a review our Insignia™ - 3D Zero Gravity Full Body Massage Chair - Black. We do have a variety of models so I am sure you can find one that works out for you.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Supervisor did not honon the sale price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called Best Buy online number when this item had a huge one day sale discount but the Best Buy employee did not honor the sale price it was advertised because Kimberly the supervisor said it was only a few minutes left when I called.What a big disappointment on these so called supervisors who do not know what customer service means.Shame on Best Buy for these employees!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re really sorry to hear about the experience you had with Best Buy regarding the advertised sale price and the handling of customer service. Ensuring a positive and supportive shopping experience for our customers is a priority, and we apologize for any frustration caused by the actions of the supervisor. Your feedback is valuable, and we will take it into account to assess and improve our customer service practices moving forward. If there’s anything else we can assist you with or if you need further support, please feel free to let us know. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3d-zero-gravity-full-body-massage-chair-black/6463071.p?skuId=6463071
Wow... what a loss
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came defective. Cant even schedule someone to pick up the item for return after i was told it can be return and best buy WILL send someone to retrieve the product. Highly disappointed. I would be ok with bestbuy coming out and at least try to fix it but cant get that to happen either. Would not recommend anyone to shop this brand and/or this chair.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Michael,
Thank you for taking time to write a review our Insignia™ - 3D Zero Gravity Full Body Massage Chair - Black. We are continuously working to improve the quality of our service and anticipate market demands that drive customer satisfaction.
Dina || Insignia Support || https://www.insigniaproducts.com/
- Cons mentioned:Remote control
Dead on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the product was dropped by the 3rd parry delivery team. Wife and inset it up. And the remote was non functional. Have an exchange coming but for a $4k item. Thats crazy. Called customer support and they read me the manual... it was a waste of time
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MrTech,
Thank you for the review. I understand that you are having some issues with one of our product. However, we would love to have some clarification about it, do not hesitate in reaching us at https://www.insigniaproducts.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
Bait and Switch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst purchase ever. It is now March 11 and the item purchased has not been received. I receive weekly calls with new delivery dates, 2/14, 2/22, 2/28, and 3/11 and now they are not able to deliver until 3/16. I will be making a complaint with BBB as well. They sell you the credit card and then payments have to be made and no merchandise received. This is the last time I buy from Best Buy. Buyer BE Ware. You are a Fraudulent company and I am a very dissatisfied customer. Bait and Switch
No, I would not recommend this to a friendno vibration function but fits 6'3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wished it vibrated. I'm 6'3 240lbs and I fit decently in it and it's slightly taller than my head. I don't have real long legs but it just about doesn't fit comfortably with my legs. I enjoy it but would not buy again.
No, I would not recommend this to a friendI don’t like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t let me customize the massage even there is function. I went in to customize setting and it doesn’t let me do any changes. Didn’t see much difference between massage types and modes. I tried mostly all modes even legs, shoulder but it still does full body massage. Trying to contact customer service to see if the item is defective or it just how it functions.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your review. for customize setting, it doesn't work to massage type and modes. it can adjust shoulder position, turn air pressure on or off, turn calf knead on or off. if you just want to do point-to-point massage, i would like you to select "Manual Modes".
Insignia message chair not so great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t believe my messages chair just go crazy after 14 months not worthy the money
No, I would not recommend this to a friendMassage chair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took over 2 weeks and 15 phone calls later ! I would always call customer service and they would give me a different pickup date everytime. They would say they would have someone call me back and no one ever would. I spoke to multiple supervisors and same crap!
I would recommend this to a friendthird world delivery, still waiting!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can't evaluate the product, it wasn't delivered even after they called and confirmed it would be delivered to the correct address days before. I just happen to look the day before delivery to find out the delivery address had been changed to South Carolina. Called help line to fix the problem and was told they would stop the delivery and call me or email me a new delivery date to the correct address. Really disappointed with missing delivery for christmas. Thanks for nothing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LisaH,
Thanks for taking the time and effort to leave a review about our Insignia™ - 3D Zero Gravity Full Body Massage Chair - Black- (NS-MGC600BK2). I am sorry to read that the product did not arrive as expected. I know how disappointing this must be. Please feel free to contact Best Buy at (888) 237-8289 for further assistance regarding the delivery.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Save your money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I getting a deal but even with the deal the chair was ok. It doesn’t help that the installers didn’t install the foot area right. It broke. Issues with the bestbuy phone service. They didn’t show up on the schedule day. Ended up returning the chair
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We do apologies for what happen, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Irene
www.insigniaproducts.com/support
Broke within 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 2 months. Got it on a deal for about $1k. First the control panel on the actual chair stopped working so I had to use the remote. It started acting weird and eventually stopped working altogether.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Joshua,
Thanks for taking the time and effort to leave a review about our Insignia™ - 3D Zero Gravity Full Body Massage Chair - Black (NS-MGC600BK2). I'm sorry the product failed sooner than expected. I know it can be dissatisfying. We are continuously working on improving our products and their designs, and if you have any more questions or concerns, please use the link below to reach us.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Looks over functionality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but functionally did not work well. Ended up returning it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that your Insignia 3D Zero Gravity Full Body Massage Chair did not meet your expectations in terms of function. We apologize for any inconvenience this may have caused and appreciate you taking the time to share your experience with us. We take all feedback seriously and will look into what may have caused the issues you experienced. If you would like to provide more details about the problems you encountered, we would be happy to hear them and use them to improve our products for the future. Thank you for choosing Insignia, and we hope to have the opportunity to serve you better in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3d-zero-gravity-full-body-massage-chair-black/6463071.p?skuId=6463071
Good but stopped working in 10 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the chair worked well for 10 months and now it's dead. wont even turn on. Luckily still under warranty so should be able to get it fixed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the chair stopped working after 10 months. It’s good to know that it’s still under warranty, and we hope the repair process goes smoothly for you. If you need any assistance with the warranty claim or have any questions, please don’t hesitate to contact our customer service team. We appreciate your patience and understanding. Keith | Insignia Support
Broke after two hours of use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chair broke after using 5 times... total. I would say there was maybe two hours use in a year. Now the warranty is out by two weeks.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JasonR,
Thank you for taking the time to leave a review of our Insignia™ - 3D Zero Gravity Full Body Massage Chair. We are sorry to hear about the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don't Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chair does not work as described. Basic features such as the zero gravity feature does not work, nor do the individual settings. Very disappointing.
No, I would not recommend this to a friendPainfull
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This chair is too rough. It causes severe pain. I weighs 200LBS and if you don't like it you return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Erik,
Thank you for writing a review about our 3D Zero Gravity Full Body Massage Chair - Black. We know how frustrating it is that the massage chair is too rough and causes severe pain for you. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Stopped working
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 9 months the arm and leg air massage stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Gloria,
Thank you for sharing your feedback about the Insignia™ 3D Zero Gravity Full Body Massage Chair. We're sorry to hear that the arm and leg air massage features have stopped working after 9 months. We understand how important these features are for your relaxation and comfort. We'd love to help resolve this issue for you. Please reach out to our customer support team at so we can assist you further. Patricia | Insignia Support
do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Id give it no stars. Completely stopped working after a week.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Crowle, Thank you for taking the time to leave a review of our Insignia™ - 3D Zero Gravity Full Body Massage Chair - Black. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285