Customer Ratings & Reviews
- Model:
- NS-RMT8D21
- SKU:
- 6495830
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers commend the 8-Device Backlit Universal Remote for its ease of use, overall performance, and compatibility with multiple devices. The backlight feature is also appreciated. Some customers have noted concerns about the button size and programming process, while others have experienced connectivity issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Button size
Mot recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor functionality, unresponsive buttons, and confusing setup instructions. Disappointing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Slugger. We understand your frustration with the Insignia™ - 8-Device Backlit Universal Remote. We apologize for any inconvenience this may have caused. For assistance with this issue, please contact our Insignia customer support team (877-467-4289) for further support. - Mae | Insignia Support
Controller
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work for my tv but i would recommend this product
I would recommend this to a friendGreat remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than I expected has lots of buttons for devices
I would recommend this to a friendI’m so happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time you have a chance at the top is the second one you get a free pass
I would recommend this to a friendNot working!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not take DVD info! I was told this would work with my system but it does not!
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control cannot connected to my tv setting so I don’t know how to connected my to to the internet
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about the trouble you're having with connecting your remote control and setting up your TV to the internet. We understand how frustrating this can be and appreciate your patience. We'll work on improving our setup guides to make this process smoother.
- Carl | Insignia Products
Not that great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to program, Quit working on TV after 2 weeks.
No, I would not recommend this to a friendNice looking, Great key lighting.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit hard to program and I could not get it to control all my devices.
No, I would not recommend this to a friendWould not connect to Roku TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would not connect with my Roku TCL TV. I tried all 3 methods in the instructions and looked at a Youtube video. 2 stars because I was able to return the product within Best Buy's 14 day return window. Too bad, I wish it had worked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Balletbull,
Thank you for taking the time to review our Insignia™ - 8-Device Backlit Universal Remote - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
- Cons mentioned:Programming
Stay Away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one star is generous because zero stars are not possible. Does not work as advertised. Activities are not possible to program.
No, I would not recommend this to a friend Not a very good remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a very good remote. Set up was not very simple and use is complicated. You must press the device button each time switching between changing the channel on the cable box and changing the volume on the receiver. It is just not simple to use. Not worth the cost.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 8-Device Backlit Universal Remote. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support
Not Universal remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this device. Was not a truly universal remote for all devices (tv, sound bar,Fire stick, dvr, cable. )
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JosephF,
Thank you for taking the time to review our Insignia™ - 8-Device Backlit Universal Remote - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
bad remote. not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to work cannot program and the directions are too small to read
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 8-Device Backlit Universal Remote! We appreciate you taking the time to share your experience, as it helps us understand how we can improve. Many users enjoy the versatility of this remote for managing multiple devices, and we value your input regarding the clarity of the instructions. Your insights are important as we strive to enhance our products for all customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-8-device-backlit-universal-remote-black/6495830.p?skuId=6495830
Better to get the specific remote you need than th
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tooo much trouble getting it set up for myparticular purpose. I gave up on it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 8-Device Backlit Universal Remote. We appreciate your feedback and understand that finding the right setup can sometimes be challenging. Your insights are valuable to us as they help us improve our products and user experiences. We're committed to enhancing customer satisfaction and hope future updates might better meet your needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-8-device-backlit-universal-remote-black/6495830.p?skuId=6495830
universal remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not able to program the remote correctly for all of my devices
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, DavidE. We appreciate your feedback and understand the challenges you faced with programming the remote. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you for helping us enhance our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-8-device-backlit-universal-remote-black/6495830.p?skuId=6495830
Smart remote too smart for me...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure this is a great addition to my TV experience-but I found it for too complex for my liking.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello sunnytheschoolteacher,
Thank you for taking the time to review our Insignia™ - 8-Device Backlit Universal Remote. I understand that the remote is too complex for you but you can check on the user guide for more information on the fuctions of the buttons. You can check on this link: https://files.bbystatic.com/Wwm5sSNR5p7n7UGIrSgg2g%3D%3D/User%2BGuide If you need further assistance, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
You almost get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke so fast. Unfortunately does not seem to be a well made product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We appreciate your feedback about this product. It is helpful so we can continue to make great products for our valued customers like you. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Best Buy return policy fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote did not work with my TV. I didn’t immediately test it to learn this. By the time I did, Best Buy would not accept the return. The store allows only 2 weeks from time of purchase to return an item. That is a ridiculously short time period in our busy lives.
No, I would not recommend this to a friendFRUSTRATION! The next time I would pay the $100 :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me FOREVER to finally figure out I had to tell it I was on a Theater system when I'm not before I could make sense of this so called universal remote. It only gave options for hdml 1 2 3 4 when all I wanted was DirectTV without finally calling it a Theater TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our Insignia™ - 8-Device Backlit Universal Remote - Black. I understand that can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Only one device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only works for my samsung tv. It wont work for my dish or my samsung surround sound
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 8-Device Backlit Universal Remote. We are sorry to hear that you are experiencing difficulties with programming the remote for your Dish and Samsung surround sound system.
Our goal is to ensure that our products meet your needs and expectations. We understand that setting up a universal remote can sometimes be challenging due to compatibility issues. We recommend checking the user manual for specific programming instructions for your devices, as well as ensuring that your devices are compatible with the remote. Additionally, you might find helpful resources on our website that can assist with troubleshooting and setup.
If you continue to encounter issues, please don't hesitate to reach out to our customer support team. We are here to help you resolve any problems and ensure you get the most out of your remote.
Thank you for choosing Insignia, and we appreciate your feedback!