Customer Ratings & Reviews
- Model:
- NS-MQ3CS5
- SKU:
- 6568918
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the seamless charging and ease of use offered by the Charge Station for Meta Quest 3, praising its convenient design and reasonable price. However, some users experienced issues with the controllers' battery life and compatibility with certain accessories. The charging connection's reliability was also a point of concern for a few customers.
This summary was generated by AI based on customer reviews.
Insignia meta quest charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has problems charging correctly, doesnt fully sit correctly after being sat down on the charging port most times
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We understand how important it is for your device to charge properly and sit securely on the charging port. We appreciate your feedback and will make sure it’s shared with our team as we continue to improve our products and user experience.
Keith | Insignia Support
Decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with only one of the controllers. Cheap material, only buy on sale.
No, I would not recommend this to a friendBe careful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just dont use it too much. It is not good for you eyes. U will feel dizzy and headache
No, I would not recommend this to a friendInconvience by customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this item as a new item which had no power cord and when I got home it was an open box item. Took item back and they only had 2 open box items available and wanted to give me one that had item with no items in plastic. What did i get for the inconvenience of having to return to the store, wait in line for 20 minutes, nothing but the same item with a power cord at the open box price. No additional discount. So much for the money I have spent at Best Buy over the past year or so. What horrible customer service. Not even sure the item works yet.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're really sorry to hear about your frustrating experience. It sounds like you went through a lot of hassle just to get the item you originally purchased, and it's disappointing that you didn't receive any additional compensation for the inconvenience. Customer service should always strive to make things right, especially for loyal customers like you.
If you haven't already, it might be worth reaching out to Best Buy's customer service directly through their website or by phone to explain the situation. Sometimes, speaking with a representative can lead to a better resolution, such as a discount or a replacement.
We hope the item works perfectly for you, but if you encounter any issues, don't hesitate to contact them again. Thank you for sharing your experience, and we hope your future shopping experiences are much smoother. Keith | Insignia Support
Defective and Annoying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Git this as a Christmas present for the kids. Charging headset is finicky because it doesnt stabilize well on the dock. The contact are always losing connection and the unit doesnt charge. Recently the light just started flashing when i placed the headset on it and then it quit charging the headset all together. Lights wont even come on to recognize its on the dock. The controllers still charge ok, but now we have to charge the unit separately. Pretty annoying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Charge Station for Meta Quest 3. We're sorry to hear about the issues you've encountered with the headset charging. This is certainly not the experience we aim to provide.
We take full responsibility for the inconvenience caused and would like to help resolve this for you. Please reach out to our customer support team so we can assist you with troubleshooting or arranging a replacement if necessary.
Your feedback is invaluable in helping us improve our products. Thank you for bringing this to our attention and for supporting Insignia™. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-charge-station-for-meta-quest-3-white/6568918.p?skuId=6568918
No good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not good is stop to work in 3 week is easy to use but no work for the price
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ Charge Station for Meta Quest 3. We sincerely apologize for the inconvenience you've experienced with the product. Your satisfaction is important to us, and we regret that the charge station stopped working after such a short period.
We would like to assist you in resolving this issue. Please contact our customer service team at 877-467-4289 so we can provide support. Patricia | Insignia Support
Do not buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Junk. One of the grips didn’t work directly after opening out of box but warranty had already elapsed while awaiting to give as present. Headset charger gave out after only few months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear about the issues you experienced with the product and understand how disappointing it must have been, especially when it was intended as a gift. Your concerns about the grip and charger performance are important and will be shared with our team for further review. We appreciate you taking the time to share your experience.
Keith | Insignia Support
- Cons mentioned:Battery life
Right hand battery is defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right battery says it’s at 100% charge yet it is dead.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ Charge Station for Meta Quest 3. We're sorry to hear that you're experiencing an issue with the right battery showing 100% charge but not working.
We take full responsibility for this problem and want to make it right. Please reach out to our customer service team so we can assist you with a return or exchange. Your satisfaction is very important to us, and we appreciate your input as it helps us improve our products.
Thank you for giving us the opportunity to address this issue. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-charge-station-for-meta-quest-3-white/6568918.p?skuId=6568918
Bad QA on batteries
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box model, the left battery never charged. I returned it and purchased a new one and it came with a dead right battery. This is disappointing and frustrating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear about the issues you encountered with both the open box and new models. We understand how frustrating and disappointing this must be, especially when you're expecting a reliable product right out of the box. Your feedback is important and helps us identify areas where we can improve product quality and consistency. We appreciate your patience and hope your next experience is much smoother.
Keith | Insignia Support
Battery covers were wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure it would if been great but it came to two left covers for the battery controllers so just returned it and got a different one
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, AlonsoH, for sharing your experience. We’re sorry to hear that the Charge Station for Meta Quest 3 didn’t arrive as expected. Your feedback is valuable, and we appreciate you giving it a try. If there's anything we can do to assist you in the future, we’re always here to help. Tine | Insignia Support
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for headset and one controller, but not the other
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Charge Station for Meta Quest 3. We understand how important it is for all components to work seamlessly, and we appreciate your feedback. Your insights are valuable to us as we strive to improve our products and services. If you have any other questions or need further assistance, we're here to help. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-charge-station-for-meta-quest-3-white/6568918.p?skuId=6568918
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing worked for maybe 3 months and they wouldn't replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Charge Station for Meta Quest 3. We’re very sorry to hear that the product stopped working after just a few months and that you weren’t able to get a replacement. That’s understandably disappointing, especially when you expect reliability from a charging accessory.
Your feedback is important and will be shared with our product and support teams to help improve both product quality and the post-purchase experience. If you haven’t already, we recommend reaching out to Insignia's customer support again to see if there are any additional options available, especially if the issue occurred just outside the warranty window.
We appreciate your honesty and hope we can better serve you in the future.
Sincerely, Ivy | Insignia Support
Not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get the headset to recognize the charger.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We hear you,FredH. Your review is essential to us. If you have any specific suggestions on how we can do better, please share.- Carl | Insignia Products
does not stay in stand with any strap replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device will not stay in stand with ANY strap replacement. I have one w/o battery and it still won’t stay in stand, tilts out, disconnecting charging. Not worth $60. Poor design for headset. Too late to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ Charge Station for the Meta Quest 3. We understand your concerns about the device's stability and design, and your comments are invaluable in helping us improve our products. We appreciate you taking the time to provide your thoughts, and we will certainly take them into consideration for future enhancements. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-charge-station-for-meta-quest-3-white/6568918.p?skuId=6568918
Worst product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t charge VR. We left it overnight and came back to it, but only charged it to 10%. Worst product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ Charge Station for the Meta Quest 3. We sincerely apologize for the inconvenience you experienced with the charging station not performing as expected.
We understand how important it is for our customers to have reliable and efficient charging solutions for their devices. Your comments will be taken seriously, and we will investigate the issues you described. If you haven't already, we recommend checking that the connection between the headset and the charge station is secure and that the charging station is plugged into a functioning power outlet.
We appreciate your feedback as it helps us improve our products. If you would like to discuss this further or need assistance, please feel free to reach out to our customer support team. We are committed to ensuring your satisfaction and hope to resolve this issue for you.
Thank you for your understanding.
Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this is August and it stopped charging the headset already
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear about the issue with your headset. We understand how frustrating this must be. Please reach out to our customer service team at 1-877-467-4289 or email them at [email protected]. They will assist you with your warranty claim and help resolve the issue as quickly as possible.
- Carl | Insignia Products
Trash in a box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Charging Dock Out the Box Wouldn't Charge Left Controller
No, I would not recommend this to a friendStill waiting for this a month later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got this. It was a Christmas gift that never came.
No, I would not recommend this to a friendWon’t work on 3s.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong station for what I purchased, won’t work on 3s.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ Charge Station for Meta Quest 3. We're sorry to hear that the product did not meet your expectations and won't work with your device.
We take full responsibility for this issue and want to make it right. Please reach out to our customer service team so we can assist you with a return or exchange. Your satisfaction is important to us, and we appreciate your input as it helps us improve our products.
Thank you for giving us the opportunity to address this issue. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-charge-station-for-meta-quest-3-white/6568918.p?skuId=6568918
Does not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no batteries. Does not work Right from the gate
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ Charge Station for Meta Quest 3. We appreciate you bringing this to our attention, as your insights are important in helping us enhance our products. We're glad to hear from you, and your experience will help us improve future offerings. Thank you for sharing your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-charge-station-for-meta-quest-3-white/6568918.p?skuId=6568918