Customer Ratings & Reviews
- Model:
- NS-RMTSAM17
- SKU:
- 5577783
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the ease of use, compatibility, and affordability of the replacement remote for Samsung TVs. They appreciate that it works well and requires no programming. While most customers are pleased with the remote, a few have expressed concerns about its size, lack of voice control, limited functions, missing buttons, and the fact that it is not backlit.
This summary was generated by AI based on customer reviews.
bad for over air stations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bad for over air stations. I use a remote from another Samsung tv
No, I would not recommend this to a frienddecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good item, a little overpriced. Best Buy needs to have more sales.
I would recommend this to a friendWorks fine nothing exciting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but nothing special. No unique features.
I would recommend this to a friendsimple use remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to program easy to use was able to program two devices
I would recommend this to a friendControl Remote Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not to pleased with this remote vontrol. Thks
No, I would not recommend this to a friendGreat simple replacement.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as a replacement. The original remote for my TV costs $100 to replace and went a long time without using a remote. Saw this one and it worked perfectly right out of the package.
I would recommend this to a friendI don't know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It claims to work with all Samsung TV's, however it didn't work with mine. The remote lights up but nothing happens on my TV. Insignia's customer support was no help either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s easy to connect with my tv but you must be at certain angle or certain position in order for the remote to work. Very annoying. I would NOT recommend this controller.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for writing a review for our replacement remote for Samsung. I am really sorry to know that you are experiencing this situation with our product, I understand that it can be really disappointing when the product does not meet your expectations. If you need personalized assistance, please get in contact with us in the link below, our agents will be more than glad to help you out.
Aldair O.
www.insigniaproducts.com/contact-us
Didn't work as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason it would not hold its settings for my smart Samsun tv. l followed instructions to the tee several times and it would work for a short time but then became inoperative. I returned it to the store. Sorry
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you so much for your feedback on this Replacement Remote for Samsung TVs. It's good to know that you were able to take advantage of the 15 day return period at the store. Have an excellent week! Louie L. Insignia Products.
Control for Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it turns on the TV however I'm not able to get it to control my channels through the internet. This is also my second time buying this same control.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize about your experience with your Replacement Remote for Samsung TVs. I want you to know that this could be caused by several reasons and I would like to provide you with the correct troubleshooting steps to find out the source. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
Remote not working like it should
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The channel button works when it feels like it and its hard to toggle up and down. You have to press the button like 5-10 each to change to one channel
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this remote control after buying a product from another store only to discover the remote was missing. It works like a charm.... love it!
I would recommend this to a friend Didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman told us this would work with our TV, guess what it doesn’t. Tried for several days, would not pick up!!! We lost our original remotes when we moved, use direct tv now but was wanting Netflix!! Husband threw box away so I had a remote I can’t use!! Oh well that’s life
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!,
Thank you so much for writing a review for our Replacement Remote for Samsung TVs, we would like to apologize for the experience that you went through and we know this can be disappointing. I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
TV. For Samsung 50" smart tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Middle accept button inoperable for Samsung 50" smart tv series 6. Other buttons work , but without the center one it cannot even accept anything let alone impossible if lost or destroyed original remote. Acceptable remote is the terk as a replacement for this tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our Replacement Remote for Samsung TVs. I understand it didn't work properly with your TV and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
It didn't work with my old TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this remote when we began having trouble with our older Samsung TV. It did not want to auto program. It would probably work well with a newer one
I would recommend this to a friendSamsung remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in with my instruction booklet. That showed the model # of my Samsung DVD player. Salesman claimed the one he gave me would work. It didn’t ! Clearly it’s for the TV not the DVD player. It wasn’t in stock so he ordered it and I picked it up at the store. Bottom line = a waste of my time!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I certainly apologize about the situation with your Replacement Remote for Samsung TVs. The unit is designed to work properly with the compatible devices. However, I understand your situation and I want you to know that you can take advantage of the 15 day return period that Best Buy grants you for this product directly at the Customer Service counter at your nearest store with your receipt in hand.
Cesar G. - Insignia Support
Very difficult remote
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a Samsung TV and the remote keeps going out. We bought this as a replacement and it was not easy to program to the Samsung TV.
No, I would not recommend this to a friendOn-line orders
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not really the remote I wanted. Supplies and suppliers were in short supply. Then, the item was ordered to pick up at the store and one hour later I was notified it was being shipped! They automatically charged me the extra fee. Then, it wasn't delivered until for more than a week. I just sent it back. A remote is something of a somewhat urgent nature if one cannot stream.
No, I would not recommend this to a friendget original equipment if possible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if I could have gotten original part I would have purchased it. this is ok but it takes to many steps to get where you want to go. some of the buttons do not work for what they are labeled for. buy original if you can, insignia gave it a good try but failed in the end just with the basic functions of the remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing your review about our Replacement Remote for Samsung TVs ! We understand that sometimes it is hard to find or to get the original remote for your TV and for this we have this remote. Since it is a universal remote for Samsung TVs, some of the buttons may not recognize all of the functions your TV has or could have it in a different button. We are sorry you had this experience with out product. If you would like to get any assistance, feel free to reach us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No need to program. Worked with my Samsung TV right out of the box.
I would recommend this to a friend