Customer Ratings & Reviews
- Model:
- NS-RMTSAM17
- SKU:
- 5577783
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the ease of use, compatibility, and affordability of the replacement remote for Samsung TVs. They appreciate that it works well and requires no programming. While most customers are pleased with the remote, a few have expressed concerns about its size, lack of voice control, limited functions, missing buttons, and the fact that it is not backlit.
This summary was generated by AI based on customer reviews.
Almost works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to push the buttons extremely hard to get it to work at all, and then sometimes it doesn’t work at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Keith.
I apologize about this situation with your Replacement Remote for Samsung TVs and I would really love to provide you with alternatives for your product. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
- Pros mentioned:Remote functionality
Just what I needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's terrific! And since I lose remotes all the time, this was perfect.
I would recommend this to a friend Ok button doesn't work for my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this remote as a replacement for my Samsung remote but the ok button doesn't work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Angie!
Thank you for writing a review about our Replacement Remote for Samsung TVs. We understand how frustrating is when a remote does not work with some keys. We would love to assist you further! Please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote claims to be able to learn from the old remote. Wrong! The buttons do not work all the time. It is not a dependable product.
No, I would not recommend this to a friendI works well with my Samsung tv but not cable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I works well with my Samsung tv but not cable I not to happy about it but it does work with the T.V.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I appreciate the time you have taken to leave a quick review of the replacement remote for Samsung TV. I am sorry to read that you were unable to make it work with your cable company. Please contact us if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Not easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I try to control my TV with this controller, but it only can turn on and off the TV, another function can’t work
No, I would not recommend this to a friendNot functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work as advertised, and as advised by in-store personnel. A disappointment and massive inconvenience. Regret the purchase (1st time EVER for that from BestBuy, with whom I’ve previously had nothing but good experiences for over 15 years).
No, I would not recommend this to a friendDoes not work with Samsung tv , the buttons do not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons do not get activated so it just work to turn on the tv , the remote is too complicated
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nohelia,
Thank you for taking the time to leave a review. I am sorry that this remote did not meet up to your needs and expectations. If you still have this remote, I would like to help you out. Please contact my team so that we can provide you with the assistance you deserve.
- Janine G.| Insignia Support | https://www.insigniaproducts.com/contact-us |
Did not work for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Followed the instructions - I am very tech savvy. Unfortunately this remote did not work for my Samsung.
No, I would not recommend this to a friend- Cons mentioned:Design
Too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote too big and looks old. Needs to update universal remote options
I would recommend this to a friend - Pros mentioned:Compatibility
did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ended up buying new samsung smart remote to get all devices on one remote
No, I would not recommend this to a friend Difficult to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really hard to use. I have to kept setting it up every time I use it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to review our remote for Samsung TVs.
I understand that this kind of products can be really confusing, but do not
worry, our team of experts is here for you. Please contact our service
team, I am sure that they will be more than glad to help you out.
If you would like to talk to one of our agents, please follow the link below and give us a call or send us an e-mail.
Carlos O - Insignia support
https://www.insigniaproducts.com/contact-us
Didn’t work good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t the right remote for my television so had to return it
No, I would not recommend this to a friendToo expensive for a remote
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an expensive product. Had to return it back and it was no use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, I appreciate the time you have taken to leave a quick review of the replacement remote for Samsung TV's. I am sorry to read that you had to return the unit. Kindly contact us if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Not good very expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very expensive I had to return because it wan not worth the price
No, I would not recommend this to a friendNot buying again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t connect and cheep quality, wouldn’t recommend
No, I would not recommend this to a friendSimple. Easy to program... buttons too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be better if it lit up or glowed... can't read or see buttons in dark... always pushing wrong buttons
I would recommend this to a friendThis remote will only power tv on/off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent two hours trying to program this remote. I followed the very simple directions over and over. The remote would not work. I asked a friend who is very tech knowledgeable and she got same results. I would have returned but my job sent me out of town and I don't like Best Buys restocking fees. I will not purchase anything else from Best Buy online.
No, I would not recommend this to a friendDidn’t pair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a useful remote for us. It didn’t pair correctly with our Samsung TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AnnieB, I am sorry to read that this remote control didn't pair to your Samsung TV. If you purchased it on the last 15 days, please remember that you have 15 days to exchange/return the unit so you can have the remote that works for you. Viri E. Insignia Support.
NOT THE BEST SOLUTION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I follow the instruction 1 by 1 and I can't make the SMART button to work, very frustrating but at least can switch channels and control volume. Instructions are poor and nothing online to support them. Also bit pricey but available immediately
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking your time to review our Replacement Remote for Samsung TV's. I completely understand your frustration so to be able to properly help you, I will like to suggest to get in touch with us at the contact link below where one of our agents will gladly assist you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us