Customer Ratings & Reviews
- Model:
- NS-RMTSAM17
- SKU:
- 5577783
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the ease of use, compatibility, and affordability of the replacement remote for Samsung TVs. They appreciate that it works well and requires no programming. While most customers are pleased with the remote, a few have expressed concerns about its size, lack of voice control, limited functions, missing buttons, and the fact that it is not backlit.
This summary was generated by AI based on customer reviews.
Samsung tv remote
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well with the newer Samsung 8000 series tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Louis,
Thank you for writing a review for our remote for Samsung TVs. I am sorry
to know that that this remote is not working properly with your TV set,
but do not worry, our service team is here for you. Please follow the link
below to contact our agents, they will be more than glad to help you out.
If you would like to talk to one of our agents, please follow the link below and give us a call or send us an e-mail.
Carlos O - Insignia support
https://www.insigniaproducts.com/contact-us
Use remote control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality ,after taking it out of the package.
No, I would not recommend this to a friendNot for beginners
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little complicated to program because it had no instructions
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Lauren,
Thank you for taking the time to leave your review. I am sorry to read that you had difficulty getting this set up. I would like to extend you the invite to contact my team for further assistance.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
DID NOT WORK FOR ME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT WORK FOR THE PURPOSE I BOUGHT IT FOR,I HAD TO RETURN IT.
No, I would not recommend this to a friendDoesn't Work with Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The open box Samsung TV I bought didn't have a remote. Best Buy staff recommended this replacement. Bad decision. Despite following all the instructions few of the TV functions work. Can turn on TV and change volume but nothing else. No Smart TV features, Don't waste your time on this one.
No, I would not recommend this to a friendBummer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does NOT work for "any Samsung TV". Not mine at least. I waited to late to return it due to the COVID confusion at that time; Summer, 2020. Now it's mine and useless.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Replacement Remote for Samsung TVs! We know how annoying is when a TV's remote does not work as expected. We would love to check this situation further with you! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Terrible, Overpriced Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product linked to my TV at first and worked fine. However after three or four uses the remote would not link to my TV at all no matter how I programmed it. Overall it is a poor product and you are better off using the buttons on the side of your TV, if that is your only option.
No, I would not recommend this to a friendNo Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchase to replace the missing one for my in New TV. However, it did not work at all with my Samsung 4K Smart TV. Which stopped me from even setting it up; all the way too not even programming channels, connecting the internet or anything. So, don't waste your money.
No, I would not recommend this to a friendDon't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work well with our Samsung. Not all functions worked consistently, and some didn't work at all. Just buy the original for your tv. The original was less exspensive in the end. We returned this junk remote.
No, I would not recommend this to a friendDon't recommend with cable box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is not user friendly with a RCN cable box. RCN requires the TV to default to channel 4, however the remote won't pair or default to RCN box. I was told that it would be easy. If you need a replacement remote without a cable box, then you'll be fine.
No, I would not recommend this to a friendRemote
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device did not function fulling with my Samsung tv. I would pull up Chanel list but the OK button did not turn to what was picked. Tried all the program instructions without success. Returning
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our Replacement Remote for Samsung TVs, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Not “universal”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for my Samsung TV. Only worked to turn off and and on- did not work on smart features on TV. Had to contact Samsung directly to get original remote. Save time and money and just contact Samsung for original part.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mbrown,
Thank you for reviewing our Replacement Remote for Samsung TVs. I am sorry to read you are not getting the best out of this product.
In order for us to provide you the support required to get this remote working please give us a call at 877-467-4289.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
doesn't work right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I attempted to use this remote to change from TV to DVD; it wouldn't work. Tried repeatedly to contact store through Chat but they were always busy - try later. Extremely frustrated and disappointed!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to review our Replacement Remote for Samsung TVs. I understand the remote is not working properly and that can be disappointing. However, we would be happy to troubleshoot the remote for you. You can use the link below to reach us via phone or e-mail.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Insignia replacement remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung would not support when I called them to help me integrate the TV - they said it was not a Samsung unit so it should not have been sold to me - without that understanding
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our remote! We understand how confusing that is, and that it is annoying that the remote is not pairing with the TV. Please allow us to assist you further! Feel free to reach us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Don’t get it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It breaks easily and is definitely not worth it. It will cause lots of issues for you
No, I would not recommend this to a friendNot Happy !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Salesman told me I won’t have to program this remote. That was not true. It took a long time to reprogram the remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mali,
Thank you for taking the time to review our Replacement Remote for Samsung TVs. I understand it took a long time to reprogram it and that can be frustrating. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any more questions or concerns about it, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Faulty remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this remote some time ago and within 2 weeks after I used it, it shorted out and will not work at all. Do not buy a generic off brand remote for any Samsung TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Hank.
Thank you for taking the time to share this review with us. I certainly apologize about this situation and I would like for us to provide you with the correct options for your Remote since it should work properly for more than 2 weeks. Please reach us at https://www.insigniaproducts.com/contact-us where we will properly assist you.
Cesar G. - Insignia Support
Don’t buy this!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to reprogram the thing constantly. For it work you have to hold 2 buttons down there wait for res light to blink for every command
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I am sorry to read that you need to constantly program this remote with the TV. Please know that if you need any assistance, you can contact us on the link below, and we will gladly review this matter.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
Worst product I have ever bought.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work, I just went on line and bought another new one from Samsung for the tv. It worked well because tv needed a smart remote. My fault so live and learn.
No, I would not recommend this to a friendExpensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t properly rate it since it didn’t work for my tv. But I gave one star because I’m not able to return it and it’s pretty expensive.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Holly,
Thank you for taking the time to review our Replacement Remote for Samsung TVs. I understand it didn't work with your TV and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Miguel
https://www.insigniaproducts.com/contact-us