Customer Ratings & Reviews
- Model:
- NS-RMTSAM17
- SKU:
- 5577783
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the ease of use, compatibility, and affordability of the replacement remote for Samsung TVs. They appreciate that it works well and requires no programming. While most customers are pleased with the remote, a few have expressed concerns about its size, lack of voice control, limited functions, missing buttons, and the fact that it is not backlit.
This summary was generated by AI based on customer reviews.
Universal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for my Samsung tv ended up returning it was suggested great as a replacement and universal . Unfortunately it didn’t work for me
No, I would not recommend this to a friendBye Bye WORST BUY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The status says "Delivered" but i havent received it at all. i am trying to reach them but they dont answer. MY LAST DEAL WITH WORST BUY!
No, I would not recommend this to a friendTerrible Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged the same model of remote control for 3 times, the first two worked for 2 wks to 1 month, the last one doesn't work at all. Never buy this remote control again.
No, I would not recommend this to a friendDid not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get remote to work. Tried to reset several times. Logged on to web site and followed very basic instructions. The TV worked with the Infinity remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tom.
I know the feeling of not being able to get something to work easy and seamlessly. This device is a remote for certain models of Samsung TVs, specially the ones with Smart features built-in. As the models of TV vary a lot, it could be that this specific unit was not compatible with your particular TV. We appreciate your understanding on this specific situation.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Not universal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote did not work with my tv. After a call to the manufacturer they reveal that the remote although it says universal, it’s not compatible with all models.
No, I would not recommend this to a friendEh I guess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote was okay ... other then having the okay not work then ended up having all the other buttons start acting incorrectly
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Catherine!
Thank you for writing a review about our Replacement Remote for Samsung TVs! We understand how annoying is when a product does not work as expected. We would love to check this situation further with you, so please feel free to contact us at the link below to get assistance with your unit!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Died after a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I put fresh batteries in this remote and it literally stopped working after a week. By the time I went to return it, it was too late. Waste of money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Nana,
Thank you for writing a review for our replacement remote for Samsung TVs. I apologize for the inconvenience that you have experienced with the remote. Please give us a chance to try to correct this situation. I will leave a link to our contact information down below, please get in contact with one of our agents, they will do their best to help you out.
Carlos O - Insignia support
https://www.insigniaproducts.com/contact-us
Remote Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product would not link to samsung TV. Rep said it would work with any Samsumg
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Greg!
Thank you for writing a review about our Replacement Remote for Samsung TVs! We understand that it is disheartening when a device does not work as expected. Please allow us to assist you further with your remote! Feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Did not work with Series 8 tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a Samsung series 8 tv remote. Needed to replace due to pet. I was unable to sync it to the tv.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last time I will by anything Insignia. Didn't work with Samsung t.v. despite being designed specifically for Samsung.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mike!
Thank you for writing a review about our Replacement Remote for Samsung TVs! We understand how disheartening is when a device does not work for their main purpose. We would love to check this situation further with you, so please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Barely works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible replacement to a terrible brand of TVs. Barely works 3/4 of the time. Get an lg if you want something with good bang for buck value
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our replacement remote for Samsung TVs. I apologize for the problems that you have been experiencing with this remote for Samsung TVs, with this kind of situation we usually refer our customers with our customer service team, they are specialized agents that can help you with this kind of situations. You can contact them following the link that I will leave down below.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
Horrible Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work smoothly at all. We have to press the buttons so hard to even get it to move over or change the channel. It’s a terrible remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dlutui,
Thank you for taking the time to provide me with your review on this remote, it has many features and I understand that it can be frustrating.
I welcome you to contact us at Insignia at 877-467-4289 so that we can see if there is anything we can do to fix the issue.
Brian C. -Insignia Support
Did not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my Samsung 6 series. I followed the directions and not even the power button worked as it should.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Carlos, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Don't buy it is junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.piece of junk, did not work after 5 minutes and their support is hours of wait time and then they drop call.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our Replacement Remote for Samsung TVs. I understand it didn't work and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Not useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried along with a television expert to get this unit to sink up with a Samsung television to be able to switch to a DVD player.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Cobra.
I understand the feeling when things don't go as planned. Allow me to comment that this remote is for select Samsung TVs, and specifically with models that have smart functionality built-in. If your model is not one with Smart TV built-in, my best advice is to bring this to the store's attention so they can review it and reach if this could be exchanged or returned.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Did not work at all.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even after inserting the batteries in every way possible, the product never worked and had to be returned to Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Terri, Thank you for taking the time to leave a quick review of the replacement remote. I do apologize for the inconvenience that this has brought to you. Please contact us this way one of our representatives can assist you troubleshooting the unit. Grecia M. | Insignia Support https://www.insigniaproducts.com/contact-us
Sony TVs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with all Sony TVs. Keep in mind. Remote missing up and down arrows for fire stick
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia Replacement Remote for Samsung TVs, I understand how upsetting it is when we have a remote that won't respond to our commands, in this particular case this could be happening because the Insignia remote was designed to control Samsung TVs and not Sony TVs or Fire Sticks. Please contact us using the link below, we'll be more than happy to evaluate all the available options for you:
www.insigniaproducts.com/contact-us
Maria P. Insignia Products
Infared
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about a month and a half, I fared doesn't work anymore and return policy has ended.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We understand that you want a working remote control and that situation might be frustrating for you, however, please know that you can contact us on the link below and we will gladly assist you.
Viridiana E.
Insignia Support
https://www.insigniaproducts.com/contact-us
Can't get UTube with the new remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not able to get U Tube with our new remote. We were able to get it with the old remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize about your experience with your Replacement Remote for Samsung TVs. I want you to know that this could be caused by several reasons and I would like to provide you with the correct troubleshooting steps to find out the source. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not pair up with my tv no matter how many times I tried. Save the headache and order the remote that goes to the tv.
No, I would not recommend this to a friend