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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1879 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the Replacement Remote for Samsung TVs, particularly its ease of use and overall performance. Many appreciate its compatibility with Samsung TV models and the restoration of full remote functionality. Some customers have noted issues with the button layout, and a desire for a backlight feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,879 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Disappointed again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I had but doesn’t work like it should. Samsung TV are great, their controllers not so much.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your thoughts, JamesF! We're glad to hear you’re enjoying your Samsung TV, and we truly appreciate your feedback on the Insignia™ remote. Your input helps us better understand what matters most to our customers, and it’s great to know this remote offered an improvement over your previous one. We’re always looking for ways to enhance the experience, and your comments are incredibly valuable in that process. Jeth|Insignia Support. BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeetttttttttt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy operation competent replacement recommended

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Its works as a remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Not really anything else id think youd need from a tv remote.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Paladin,
      Thanks for the straightforward review! We’re glad to hear the Insignia™ Replacement Remote is doing exactly what you need. That’s the kind of reliability we aim to deliver. We appreciate you taking the time to share your thoughts! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    OWNER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PRODUCT IS EXCELLENT. THE PRODUCT JUST ADAPT INSTANLY.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi LucyV! Thanks for the enthusiastic feedback! We’re glad to hear the replacement remote delivered exactly what you needed with instant compatibility. Quick and easy setup always makes for a better experience—enjoy the seamless control! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    110% satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No programming needed which was perfect!!! Would definitely recommend

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Jesus,
      We're so glad to hear the remote worked right out of the box with no setup needed. That convenience is exactly what we aim for. Thanks for recommending it and for choosing Insignia. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Remote functionality

    Rated 5 out of 5 stars

    Great Extra Remote

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great remote to use with any Samsung TV and is a good substitute for the official version which comes with the TV. It saves wear and tear on the official one (which would be far more expensive to replace). If you can also program the sound source for the TV (which we couldn’t), it can do everything that the official one can do.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Remote

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    extremely useful and easy to set up. Highly recommend especially if you use a sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement Remote for Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is essential for me as I like to go directly to the channel numbers without surfing the entire program web and this definitely does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect, no features lost. Only wish it had a light

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia remote

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Dependable. Easy to use. Point and click.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Button layout

    Rated 4 out of 5 stars

    Replacement remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for my Samsung tv that i lost the remote to. Just wish the buttons were like the old one where it had hulu/netflix/amazon instead of ABC

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Remote replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use remote replacing a remote lost in a move. This remote performs virtually the same as the original. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a house that had a tv mounted in the livingroom but no remote. This one immediately connected and works well

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review of the Insignia™ Replacement Remote for Samsung TVs! We're delighted to hear that it connected immediately and works perfectly with your TV. It's great to know that our product helped you get your living room setup running smoothly. Ivy | Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Button layout

    Rated 5 out of 5 stars

    Malfunction issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this as a replacement for my Samsung Smart TV remote because my home button was not functioning

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Universal Samsung remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfect! No setup required! Simple to use. Nice!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback on the Insignia replacement remote for Samsung TVs. It's great to hear that it worked perfectly for you right out of the box and was simple to use. Your review will surely help others looking for a universal remote for their Samsung TV. Enjoy your new remote! - James | Insignia Support |
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Remote functionality
    Cons mentioned:
    Backlight

    Rated 5 out of 5 stars

    Samsung remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my remote. I wish it was lighted.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback! We're glad to hear that you're happy with your remote. While it's not lighted, we appreciate your input. If you have any other questions or need further assistance, feel free to ask!

      - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV remote.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this remote a lot better than the one that came with it.It's easier for me to use my t.V

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Replacement remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote works very well. It is a little confusing when trying to get back to the Home Screen.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thanks for the feedback! We're glad the remote is working well overall. We hear you on the Home Screen navigation—your input helps us improve the user experience!
      — Shiela | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than original. It is more user friendly and universal

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the great feedback. We're glad to hear this product is exceeding your expectations with its user-friendly and universal design. It's always rewarding to know our improvements are making a real difference. We truly appreciate your support.
      Keith | Insignia Support BBY-ExBrand_Insignia

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