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Customer Ratings & Reviews

$34.99

Customer reviews

Rating 4.6 out of 5 stars with 2034 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the Replacement Remote for Samsung TVs for its ease of use, overall performance, and compatibility with Samsung TV models. Users appreciate the remote's functionality and easy setup. Some customers have noted issues with the button layout, while others wish it had a backlight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 2,034 reviews
  • Rated 4 out of 5 stars

    Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To many options on this remote. Would love it to be simplified. This is a great backup remote if my dog eats the other one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it’s my tv set up and that I was used to my Amazon fire stick but I find this remote hard to use…

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Emily, thank you for taking the time to share your experience with your Insignia Replacement Remote for Samsung TVs, and we’re sorry to hear that you’re finding it difficult to use compared to your previous setup with the Amazon Fire Stick, as we understand how frustrating it can feel when a new remote doesn’t operate as smoothly or intuitively as what you’re used to. We are here to help, please contact us at 877‑467‑4289 or insigniasupport@bestbuy.com so we can look into this further and assist you. Insights like this will help us to improve our future products. Thank you again for sharing your experience with us.
      Darshan | Insignia BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up as scheduled and diagnosed the issue with my Samsung television in less than a minute. A new remote (which the guy had with him) solved my "issue" immediately. So happy! Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Misplace your remote often?!! 5056639181

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who has not misplaced their remote control?!! This Insignia remote control for my new TV is a 'just in case' remote! It gives us peace of mind for when the original remote goes missing! Very reasonable & highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tv remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it sure beats the one that came with the tv (this one is more for us Older generation with channels and up and down arrows and menu

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    extra controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used it. it sits in my store room. my present ontroller is working fter the Geek Squad fixed it.

    I would recommend this to a friend
  • Cons mentioned:
    Button layout

    Rated 1 out of 5 stars

    Hard to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant figure out what i think the buttons mean they all have image on the buttons, but I don't know what those images mean. That doesn't correspond to my Samsung remote. So I can't figure out how to use it. For example, I don't know what what the home button is

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Fire Stick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it !! There is a lot of free channels you can watch. The picture quality is great !!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slow and lagging

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is slow and lag's compared to factory remote. The factory remote also only lasted a year before the solar battery was bad.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for sharing your feedback. We’re sorry to hear the Insignia remote feels slow compared to your original Samsung remote, that’s not the experience we want for our customers. Your comments help us improve future designs, and we appreciate you taking the time to let us know.

      Darshan | Insignia Products. BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt quality service, and great merchandise. personal attention to detail and customer service rep outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than original.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic. I do not like the remotes that come with the Samsung sets. These are full function!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as promised! Easy to use...even for afalling apart senior citizen. Excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia replacement remote for Samsung tv's.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't really had a chance to use this much, since the tech explained the solar remote that came with the tv so thoroughly, and we have the Direct TV remote. When I tried it, worked great though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Spickermann

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work Ok, but is somewhat different from the old one. I can not select Ch.9-2or 9-3 directly. So I just go from 9 to "next channel'.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REMOTE REPLACEMENT SAMSUN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAD TO REPLACE MY REMOTE CONTROL TO SAMSUN TV AND THE OFFICE STAFF WAS VERY HELPFUL AND GOT MY PRODUCT RIGHT AWAY.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    It works (somewhat)

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] It works on my Samsung tv but only for channels, input, and volume no advanced functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The sub. Remote.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you lose your remote and dont know what to do....get this multi channel remote as a cheap and functional substitute for the lost or non performing remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lighted remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the fact you can have a lighted dial by just tapping the remote. Fits the hand well. Does not always work on first try, may take 2 or more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice brand new remote but no tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I won’t know because when I got home with the remote my 13 year old grand baby done broke my 60 inch TV. Not even a yr old yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing better then the original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a replacement remote its not too bad but nothing compares to the original one

    I would recommend this to a friend