Customer Ratings & Reviews
- Model:
- NS-RMTSAM21
- SKU:
- 6448217
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the Replacement Remote for Samsung TVs, particularly its ease of use and overall performance. Many appreciate its compatibility with Samsung TV models and the restoration of full remote functionality. Some customers have noted issues with the button layout, and a desire for a backlight feature.
This summary was generated by AI based on customer reviews.
Nope
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a couple of months. Very frustrating! And the buttons were only responsive for part of that time
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our product. We strive to provide high-quality and durable products, and it is disappointing to hear that your item did not meet your expectations. We value your feedback and will take it into consideration for future improvements. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
Control tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good damage don't buy don't buy is not worth it is damage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Juaperez,
Thank you for sharing your feedback. We're sorry to hear that the replacement remote arrived damaged. As the manufacturer of the Insignia™ remote for Samsung TVs, we strive to provide quality products, and it's disappointing to learn about your experience. Please contact our customer support team so we can assist you with a replacement or resolve this issue promptly. Your satisfaction is important to us. - Emman | Insignia Products
I returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning it. None of the buttons had labels like the original Samsung remote and I got tired of figuring it out every time I picked it up.
No, I would not recommend this to a friendCheaply made remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of instructions but missing is how to access inputs to use an antenna.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SteveB, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product because it had a really bad delay. it does work but it's not great.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Abdul,
Thank you for writing a review about our Insignia™ - Replacement Remote for Samsung TVs - Black . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Naaa
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote says it works with samsung tv but it doesn't work at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm very sorry to hear the remote isn't working with your Samsung TV. We understand that's frustrating. Please contact the remote's manufacturer's customer support or the retailer where you purchased it for assistance. - Carl | Insignia Products
Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote did not work properly and the return time policy was to short time. Only15 days. Not enough time. Therefore I wastef almost $50 forsomething that om not going to use it. NOT FAIR!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I am sorry to hear that you had trouble with the remote and felt that the return time policy was too short. We strive to provide the best customer experience possible and value your feedback. I apologize for any inconvenience this may have caused and will take your comments into consideration for future improvements. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
Replacement remote not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may have worked, but the problem with the Samsung TV turned out to be something else. We had to buy a new TV instead. We bought an LG TV, so the Insignia remote was not necessary for the new TV.
No, I would not recommend this to a friendNot a great item but it will do in a pinch...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but is laid out poorly. It's a guessing game about which button does what...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mark,
Thank you for taking the time to review our Insignia™ - Replacement Remote for Samsung TVs - Black , we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Nope
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible remote! Buttons do not function properly, at times it won’t work at all. Being returned!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you experienced with the remote. Your satisfaction is important to us, and we will take your comments into consideration to improve our products and services. We appreciate your understanding. Keith | Insignia Support
Insignia Remote - not bad, but I'd look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad remote but not the most user friendly. Would have preferred an easier way to toggle.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Marc,
Thank you for taking the time to review our Insignia™ - Replacement Remote for Samsung TVs - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly different remote, cost $12.99. Too Expensive
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jennair, Thank you for taking the time to leave a review of our Insignia™ - Replacement Remote for Samsung TVs - Black . Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Universal remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No light when changing channel in dark this is frustrating ans not user friendly
No, I would not recommend this to a friendMake sure its the right model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like the old one won't work on the TV this just wouldn't work with my old TV so tried a universal and still nada
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi catblue2,
We appreciate your response. It is helpful to improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Didn't Work on New Samsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although labeled "for Samsung TVs" I could not get it to recognize all functions on my new Samsung S95 TV. Maybe the TV was too new for the codes it had stored, but the bottom line is that it didn't work.. Returned it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia Replacement Remote for Samsung TVs! We appreciate your feedback, as it helps us understand how our products perform with the latest technology. Your insights regarding compatibility are valuable, and we’re always looking to improve our offerings to enhance user experience. If you have any further thoughts or suggestions, we’d love to hear them! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
Doesn’t control Xfinity box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work with Xfinity box. Tried the learn feature, but continually failed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia Replacement Remote for Samsung TVs. We appreciate your feedback and understand how frustrating it can be when a product doesn’t meet your expectations, especially with compatibility issues. Your comments are valued and will be taken into account as we work to improve our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
Samsung replacement remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too many buttons to push. Can be a bit complicated.
No, I would not recommend this to a friendPoor remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this. It doesn't work. Bought the correct remote for my Samsung but the functions do nothing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, FloridaPanhandle. We appreciate your feedback on the Insignia™ Replacement Remote for Samsung TVs. Your insights are valuable and help us understand how we can improve our products. We're sorry to hear about the issues you've encountered. Your input will be taken into consideration for future enhancements. Thank you for helping us serve you better! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
Tv remote poor subsistute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to operate. Best Buy employee had the correct item in his hand and still ordered wrong item. But i’ll keep it for back-up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Warren, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
A waist of money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use this remote a waist of money I should get a refund
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that the remote didn't meet your expectations. Your satisfaction is important to us, and we appreciate your input.
- Carl | Insignia Products