Customer Ratings & Reviews
- Model:
- NS-RMTSAM21
- SKU:
- 6448217
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Replacement Remote for Samsung TVs for its ease of use, overall performance, and compatibility with Samsung TV models. Users appreciate the remote's functionality and easy setup. Some customers have noted issues with the button layout, while others wish it had a backlight.
This summary was generated by AI based on customer reviews.
Generic remote
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to get used to this generic remote instead of the one that came with the tv.
I would recommend this to a friendremote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.satisfied with my purchase, thanks for making it easy
I would recommend this to a friendREPLACEMENT REMOTE SAMSUNG
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS FINE JUST WISH I COULD GET AN ORGINAL NOT A GENERIC
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work as well as the one that came with the TV. Probably never buy a Samsung product again. They wouldn't replace the original that went bad. Terrible customer service.
No, I would not recommend this to a friendGood enough replacement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a replacement remote for my Samsung TV and this one worked right out of the box. I wish the navigation buttons that are at the bottom of the remote were more prominent and at the top. Seems like this is an old school layout. A genuine Samsung remote for my TV (Q90T) costs about $70.
I would recommend this to a friendADRENALINE RUSH
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MY SON LOVED THIS GAME! HE REALLY ENJOYS PLAYING IT
I would recommend this to a friendGood investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works just like the original one. Very worth it!!!
I would recommend this to a friendremote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality!!!!!!!! recomended................
I would recommend this to a friendFailed to Work 100
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work for my TV. It was the only one I found and I needed one that had the round menu button and all it would do was go to power or live TV mode. Never could figure it out sending it back because maybe since I bought repurposed something wrong with it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear the remote didn't work with your TV. It's understandable that you're frustrated, especially when you needed a specific button layout. It's possible that a repurposed item might have compatibility issues. We appreciate your feedback, and we hope your return process goes smoothly. If you need any further assistance in finding a compatible remote, please don't hesitate to ask. - Carl | Insignia Products
Great product will recommend to family and friends
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product will recommend to family and friends
I would recommend this to a friend- Pros mentioned:Ease of use
Universal remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The directional buttons are at the bottom and I prefer them up top. The Samsung remote is much easier to use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Replacement Remote for Samsung TVs - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty changing local channels. Sometimes no response when clicked. Had to replace the first one I bought because I couldn’t get it to work at all. Isn’t there something better out there?
No, I would not recommend this to a friendNot a good match
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work for me. It wouldn’t program to my tv no matter how many times I tried
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with my Samsung tv easily. Maybe other TVs it’s better. I returned it same day.
No, I would not recommend this to a friendNew Samsung remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the original remote much better. This one is not as easy to use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that you’re finding the new remote less user-friendly compared to the original one. We understand how important it is to have a remote that’s easy to use.
Your comments are valuable to us, and we’ll take them into consideration for future improvements. If you have any specific suggestions on how we can make the remote better, we’d love to hear them. In the meantime, if you need any assistance or have further questions, please don’t hesitate to reach out.
Thank you for sharing your experience. - Carl | Insignia Products
Issue unresolved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote was recommended by the employee and said it should fix my issue. Didn’t work for the problem I am having with my tv but was told I had only two weeks to return it. I will attempt to bring back tomorrow hoping you will let me.
I would recommend this to a friendI prefer the one that came with my Samsung!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, we are using this remote right now and I absolutely HATE it! No voice commands can be used for search, which is nutz. But the biggest bother that really makes me want to throw it out, is when I go to use the directional buttons, is that I windup hitting the button that gets Netflex up and running instead. And there are no backlit buttons, either! Come on in today’s climate ALL remotes should be backlit!!!! Oh, and the layout completely sucks, too! Not a happy camper …
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Replacement Remote for Samsung TVs - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Could not get it to work.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to work. But I think our TV is no good. We will be buying a new one soon.
No, I would not recommend this to a friendCreature of comfort, dislikes new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if its the remote or the TV setup - but the shortcuts to apps are a little tedious to setup, and slow to respond... and we miss the voice activated option that our old TV had.
No, I would not recommend this to a friendDoes not pair with Samsung properly as indicated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was to pair with Samsung TV's but it was only partially effective. Even after resetting and pairing it again, the volume control would not work and when trying to change the channel or use the back button we had to turn the TV off and start again. We ended up returning this and ordering a Samsung remote which works fine. Best Buy does not sell Samsung remotes unfortunately.
No, I would not recommend this to a friend