Customer Ratings & Reviews
- Model:
- NS-RMTSAM21
- SKU:
- 6448217
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Replacement Remote for Samsung TVs for its ease of use, overall performance, and compatibility with Samsung TV models. Users appreciate the remote's functionality and easy setup. Some customers have noted issues with the button layout, while others wish it had a backlight.
This summary was generated by AI based on customer reviews.
Decent remote but too costly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price is too high for this remote but it can be used to sync with any samsung tv. Hope this helps.
No, I would not recommend this to a friendSamsung remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control is okay .The remote is hard to access in the dark .
No, I would not recommend this to a friendHard to pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As many times as I tried, I could bever get this remote to pair.
No, I would not recommend this to a friendDoesn't work on UN55D7
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote doesn't work on my Samsung and wasn't able to program it. I can't return it because the return period was only for 15 days. Bummed out, have been so busy, thought I had 30 days at least.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear the remote didn’t work with your Samsung device and that the return window was shorter than expected. We understand how frustrating that can be, especially with a busy schedule. Your experience is important to us, and we appreciate you taking the time to share it.
Keith | Insignia Support
Samsung remote not friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Samsung problem, not a Best Buy problem: someone needs to tell Samsung to create a remote with larger numbers and symbols, and MORE CONTRAST (between symbols and device). This remote is hard to use. Are 70-yr-olds not supposed to watch TV any more?? Fun fact: We’re the ones with the money. Samsung, you can do better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Replacement Remote for Samsung TVs! we understand that you're having issues with the product. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Working good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with purchase. Representative suggested right products
I would recommend this to a friendRoku remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this remote and after a short time it short time it quit working went to best buy and they would not do anything about it because there is only a 15 day warranty on it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the remote quitting after a short time. We understand how frustrating it must be to encounter issues so soon after purchase, and we regret that the limited 15-day warranty from Best Buy did not provide the support you needed. Your insights are valuable to us as we strive to improve our product offerings and ensure better customer satisfaction. We appreciate your patience and understanding.
Keith | Insignia Support
replacement remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok. Nothing like the original remote. It takes batteries.
I would recommend this to a friendToo much to remember
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it to be complicated so I decided to not use it
No, I would not recommend this to a friendWeird
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok. However, during the sunny days you can't adjust volumne
No, I would not recommend this to a friendfrustrating setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it would be better if it came with setup instructions…
No, I would not recommend this to a friendToo little
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote did not complete all of the functions that it claimed to be able to. The directions were written clearly, but did not work, even though they were followed step by step. There was no options to try another method, so i have to give it a low rating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking time to write a review our Insignia™ - Replacement Remote for Samsung TVs - Black. I know how inconvenient it is that you are unable to use your remote control We are working on improving our products and designs. We appreciate your feedback.
If you have any other concerns, you may use the link below to reach us.
Insignia Support
Dina
Please visit https://www.insigniaproducts.com/contact-us
Terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible functionality! The buttons barely work and more often than not the button you press causes the wrong function to happen!
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work with the Samsung smart TV, it can turn the tv on but can't go to the menu to select any apps nor can get the tv out of demo mode
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, QuestS. We're sorry to hear the remote didn’t function as expected with your Samsung TV. Your feedback is important and will be shared with our product team to help improve compatibility and performance. Tine | Insignia Support
ridiculous to try and program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible remote, did not work well with my new Samsung S90F TV. Bad delays, unable to match up with existing remote, unable to program shortcut keys. It's going back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Linda. We’re sorry to hear that the remote did not work well with your Samsung S90F TV. Our team strives to ensure compatibility and ease of use, and we appreciate your feedback as we continue to improve our products. If there’s anything we can do to assist you, please don't hesitate to reach out. Tine | Insignia Support
Nope
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a couple of months. Very frustrating! And the buttons were only responsive for part of that time
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our product. We strive to provide high-quality and durable products, and it is disappointing to hear that your item did not meet your expectations. We value your feedback and will take it into consideration for future improvements. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
TV Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote was in an open box and didn't work when I got it home. I returned the remote with no problem but was disappointed to need to go to all that trouble
No, I would not recommend this to a friendI returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning it. None of the buttons had labels like the original Samsung remote and I got tired of figuring it out every time I picked it up.
No, I would not recommend this to a friendReplacement remote not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may have worked, but the problem with the Samsung TV turned out to be something else. We had to buy a new TV instead. We bought an LG TV, so the Insignia remote was not necessary for the new TV.
No, I would not recommend this to a friendnot great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product because it had a really bad delay. it does work but it's not great.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Abdul,
Thank you for writing a review about our Insignia™ - Replacement Remote for Samsung TVs - Black . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285