Customer Ratings & Reviews
- Model:
- NS-RMTSAM21
- SKU:
- 6448217
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Replacement Remote for Samsung TVs for its ease of use, overall performance, and compatibility with Samsung TV models. Users appreciate the remote's functionality and easy setup. Some customers have noted issues with the button layout, while others wish it had a backlight.
This summary was generated by AI based on customer reviews.
Beware with TV remotes!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Explanation on the box indicated that this would work with my Samsung TV, but it did not.
No, I would not recommend this to a friendCheaply made remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of instructions but missing is how to access inputs to use an antenna.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SteveB, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Insignia Remote control.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions was in English it's was Insignia not Samsung.
No, I would not recommend this to a friendInsufficient replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for the original. This doesn't have the full features of the original.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ElizabethC,
Thank you for sharing your feedback. We sincerely apologize that the Insignia™ replacement remote for Samsung TVs does not meet your expectations regarding its features. As the manufacturer, we aim to provide products that deliver value and functionality. Your comments are valuable and will be considered as we work on improving our remote controls. If you have any specific feature requirements or need assistance, please feel free to reach out.
Thank you for your input, and we appreciate your understanding. - Emman | Insignia Products
Not a great item but it will do in a pinch...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but is laid out poorly. It's a guessing game about which button does what...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mark,
Thank you for taking the time to review our Insignia™ - Replacement Remote for Samsung TVs - Black , we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Remote Control That is Unworkable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.W brought this remote and it has not worked. It is too complicated for us to discern.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that the remote has been difficult to use and hasn’t worked as expected. We understand how frustrating that can be, and we appreciate you sharing your experience so we can continue to improve our products and instructions.
Keith | Insignia Support
Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote did not work properly and the return time policy was to short time. Only15 days. Not enough time. Therefore I wastef almost $50 forsomething that om not going to use it. NOT FAIR!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I am sorry to hear that you had trouble with the remote and felt that the return time policy was too short. We strive to provide the best customer experience possible and value your feedback. I apologize for any inconvenience this may have caused and will take your comments into consideration for future improvements. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
Insignia Remote - not bad, but I'd look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad remote but not the most user friendly. Would have preferred an easier way to toggle.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Marc,
Thank you for taking the time to review our Insignia™ - Replacement Remote for Samsung TVs - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Control tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good damage don't buy don't buy is not worth it is damage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Juaperez,
Thank you for sharing your feedback. We're sorry to hear that the replacement remote arrived damaged. As the manufacturer of the Insignia™ remote for Samsung TVs, we strive to provide quality products, and it's disappointing to learn about your experience. Please contact our customer support team so we can assist you with a replacement or resolve this issue promptly. Your satisfaction is important to us. - Emman | Insignia Products
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly different remote, cost $12.99. Too Expensive
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jennair, Thank you for taking the time to leave a review of our Insignia™ - Replacement Remote for Samsung TVs - Black . Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Make sure its the right model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like the old one won't work on the TV this just wouldn't work with my old TV so tried a universal and still nada
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi catblue2,
We appreciate your response. It is helpful to improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Universal remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No light when changing channel in dark this is frustrating ans not user friendly
No, I would not recommend this to a friendDidn't Work on New Samsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although labeled "for Samsung TVs" I could not get it to recognize all functions on my new Samsung S95 TV. Maybe the TV was too new for the codes it had stored, but the bottom line is that it didn't work.. Returned it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia Replacement Remote for Samsung TVs! We appreciate your feedback, as it helps us understand how our products perform with the latest technology. Your insights regarding compatibility are valuable, and we’re always looking to improve our offerings to enhance user experience. If you have any further thoughts or suggestions, we’d love to hear them! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
Tv remote poor subsistute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to operate. Best Buy employee had the correct item in his hand and still ordered wrong item. But i’ll keep it for back-up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Warren, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Naaa
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote says it works with samsung tv but it doesn't work at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm very sorry to hear the remote isn't working with your Samsung TV. We understand that's frustrating. Please contact the remote's manufacturer's customer support or the retailer where you purchased it for assistance. - Carl | Insignia Products
Nope
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible remote! Buttons do not function properly, at times it won’t work at all. Being returned!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you experienced with the remote. Your satisfaction is important to us, and we will take your comments into consideration to improve our products and services. We appreciate your understanding. Keith | Insignia Support
Samsung replacement remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too many buttons to push. Can be a bit complicated.
No, I would not recommend this to a friendPoor remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this. It doesn't work. Bought the correct remote for my Samsung but the functions do nothing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, FloridaPanhandle. We appreciate your feedback on the Insignia™ Replacement Remote for Samsung TVs. Your insights are valuable and help us understand how we can improve our products. We're sorry to hear about the issues you've encountered. Your input will be taken into consideration for future enhancements. Thank you for helping us serve you better! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217
Not user friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product limit my use of the futures on my tv had to order a remote from company
No, I would not recommend this to a friendDoesn’t control Xfinity box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work with Xfinity box. Tried the learn feature, but continually failed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia Replacement Remote for Samsung TVs. We appreciate your feedback and understand how frustrating it can be when a product doesn’t meet your expectations, especially with compatibility issues. Your comments are valued and will be taken into account as we work to improve our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-replacement-remote-for-samsung-tvs-black/6448217.p?skuId=6448217