Customer Ratings & Reviews
- Model:
- NS-SP1XM8
- SKU:
- 5845000
Rating by feature
- Value
Rating 2.8 out of 5 stars
- Quality
Rating 3.0 out of 5 stars
- Ease of Use
Rating 2.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's ease of use, power metering capability, and compatibility with various smart home systems. Many appreciate its affordability and reliable performance for basic functions like timers. However, some users experienced challenges with connectivity, app functionality, and initial setup, while others noted slow response times. A few customers found pairing the device with smart home assistants to be difficult.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Installation problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get it to connect. Therefore, I have not been able to use it.
No, I would not recommend this to a friend Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my wifi plug, it controls a lamp! It also can be controlled by Alexa. So I can tell Alexa to turn it on it use my phone!
I would recommend this to a friendnot so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a week and now will not Tried to reset but it will not complete the final set up.
No, I would not recommend this to a friendEasy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and installed in less than an hour. Changed phones and didn’t have to do anything but install the insignia and echo dot apos
I would recommend this to a friendAlways disconnects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked when it’s connected but always drops connection even when next to my router
No, I would not recommend this to a friendpiece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent over half an hour trying to set up the plug using the Insignia Connect app and Apple HomeKit. I performed a factory reset over a dozen times as per the instructions and it failed to connect every single time. Insignia is usually an ok brand but this is a complete piece of junk... do not buy it! going to return it tomorrow morning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
We are certainly sorry to know that the setup of your Smart Plug took so long.While we would love to know more details about your case but here are some suggestions to try:
How can I check the Wi-Fi signal strength where my Smart Plug is located?
Before setup, you can connect a mobile device to your Wi-Fi network, then hold it next to the outlet where you plan to connect the Smart Plug. Use your device's Wi-Fi indicator to determine signal strength at that location.
" After the Wi-Fi Camera is set up, you can check signal strength in the CONNECT app. Tap the info "i" button in the upper, right corner of your screen:
Strong Wi-Fi signal: Displays 3 green bars
Weak Wi-Fi signal: Displays 1 green bar or red
If you have a weak signal, the plug may work intermittently. You can move the plug and Wi-Fi router closer to each other or install a Wi-Fi range extender (booster) halfway between your router and the Smart Plug to increase the signal in that part of your home.
Why can't I connect to Wi-Fi?
Check the Wi-Fi settings on your device to make sure that Wi-Fi is turned on.
Make sure that you selected the correct network and entered the correct password.
Make sure that your router/modem is on and that you are within range of it. If your device is far away from your Wi-Fi router (such as in your basement or garage), you may need to install a Wi-Fi range extender halfway between your router and freezer.
Your device can only connect to the 2.4GHz band on your router. If you have a 5GHz router, make sure that its 2.4GHz band is also active and visible.
Turn your device off, then back on.
Reset your router/modem.
Arely R. - Insignia Support
didnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i tried and tried but couldnt get it connected to wifi. had to take it back
No, I would not recommend this to a friendWorks great with Apple Siri
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with Apple home app and also I can control the switch remotely from anywhere by using Insignia App
I would recommend this to a friendGreat
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use this with my night light. Helps keep everything on time
I would recommend this to a friendWi-Fi Smart Plug
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really liked the Smart Plug for the flexibility it gave us in controlling the on off lamp in our living room.
I would recommend this to a friendUseless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing wouldn’t even take the first step towards being set up. It is supposed to appear in the insignia connect app once it is plugged in, and to after multiple tries, I’m still waiting. Returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hey there,
We are very sorry to know you had a hard time working with our Smart Plug. Please note that we have a FAQs section located under 'Support' within the app. Here are some suggestions to have in mind:
* Make sure the outlet has power. Repeat the Wi-Fi setup procedure.
* Make sure your mobile device and the Smart Plug are connected to a Wi-Fi network.
* Make sure your home Wi-Fi router's 2.4GHz band is active and visible. The Smart plug will not function with the 5GHz band.
* Make sure your network is working properly.
* Go to Reset your Smart Plug.
We want you to know that we are always here to help you make the most out of your products.
Arely R. - Insignia Support
Just works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just added a new lamp to our HomeKit set up and this device worked flawlessly the first time.
I would recommend this to a friendIt’s what I needed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for without costing me a bundle of money
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband. He is using it with amazon echo dot. It is very easy to set up.
I would recommend this to a friendGreat Smart Plug
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used this plug to add my Christmas tree to the smart home interactions and it works great
I would recommend this to a friendGreat automation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used this smart plug for my Christmas lights, easy to setup, easy to use automation
I would recommend this to a friendCould not connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get my plug to connect. I contacted Insignia/Best Buy customer support and after a 20 minute wait, they simply went through the instructions that came in the box, with no additional information. I purchased a TP-Link Smart Plug instead, and it works great.
No, I would not recommend this to a friendsimple switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love this wifi switch. it was easy to set up. it does its thing as programmed
I would recommend this to a friendTerrible waste of money. Don’t buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my boyfriend (now husband) for Christmas last year. He said he was unable to set it up at all and returned it to the store to buy a TP-link device. The TP-link is so much better than this annoying Insignia knock-off product.
No, I would not recommend this to a friendGreat product, great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been doing alot of home automation, this product works with google assistant.
I would recommend this to a friend