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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a game changer! Makes cleaning so easy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So easy and cleans very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can make it clean with my phone app. Very convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Intermediate Vacuuming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges, vacuums all accessible areas, and returns to the charging station when it determines that it is needed. Returns to areas needed after recharging. Minor non pickup at baseboards. We are retired, moved to Rio Rancho August 9. New carpet, no children, and no pets. Used for 2 weeks at this time. Will use a traditional vacuum every 3 to 4 weeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is a huge improvement over my 550. I saw someone complain about it being noisey, certainly it isn't quiet but it is about half as loud as my old unit. I highly recommend this unit and love being able to control it with the app. Also, I have mine hidden under an end table, you don't really need to give it such a big visible docking area like the manual says.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum gives you Peace of mind. Easy to set.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    i am glad i bought this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 4pets and messy family, this is a must buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Does okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for open spaces. Watch out for crowded rooms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A year later and still going strong

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this over a year ago and I am still impressed. If you keep this clean and replace the filter and brush heads periodically, you will know when they need it, this thing just keeps going. It doesn’t seem like much but the time not spent vacuuming every week pays for itself!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum and so convenient! Neat app to control Roomba.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device it’s a little louder than I expected. I originally planned to run it during g the night while we were sleeping but the app allows me to control it when it’s best fir our family. The only drawback is when it gets to the carpet it leaves a horizontal pattern in stead of a vertical one that I prefer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very worried about hair with my wife and two daughters having long hair. The roomba has no problem with the hair. This product saves us so much time and keeps our floors very clean. I was also concerned about if it would go over thresholds very well. We live in an old victourian home and the thresholds are very tall. The roomba has no problem going over them.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it cleans the entire carpet, doesn’t stop until it is finished.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best gift of the year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job for a busy house. Easy programming from phone.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba works perfectly on both carpet and hardwood.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Upgraded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from 870 to 960, I'm loving it even more!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute necessity. Must have for anyone with indoor pets.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    As good as the reviews say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as it should. Does a great job in between heavy vacuuming.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good just doesn’t have a long charge life.gets stuck

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    picks up well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great except does get stuck sometimes....still is worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    This is a must have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this does an amazing job, great for in between cleanings.

    I would recommend this to a friend
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