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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 3,422 reviews
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very worried about hair with my wife and two daughters having long hair. The roomba has no problem with the hair. This product saves us so much time and keeps our floors very clean. I was also concerned about if it would go over thresholds very well. We live in an old victourian home and the thresholds are very tall. The roomba has no problem going over them.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product cleans well i believe good value

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    picks up well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great except does get stuck sometimes....still is worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Super good is my Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for people that has dog, cleaning very good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    As good as the reviews say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as it should. Does a great job in between heavy vacuuming.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great on new flooring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 2 dogs, it keeps the dog hair down to a minimum.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    This is a must have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this does an amazing job, great for in between cleanings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well with wood floors, I don’t have carpet but cleans rugs fine. It navigates rooms very well. The only things I’ve not seen it pick up are large objects like scraps of paper and pine needles from Christmas tree. Does very well with dog hair which is what I bought it for mostly so all in all a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device eliminates some routine duties, a plus

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    nice vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great vac works by itself keeps tabs on itself no muss no fuss

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks of dog hair well. Cleans the entire first floor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great. Almost plug and go.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up. Runs on its own without issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miracle machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum! Does it’s work while you’re away so you can come to a clean home! Does a great job of cleaning tight corners, etc. One con, it only accepts alpha numeric WiFi passwords. Had to change my password because of a % symbol (and then ultimately change every device in the house). Little inconvenient but still worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job on my vinyl tile floor and area rug

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my roomba. Picks up well on both carpet and tile.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great for people with dogs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this to vacuum up the hair from our Corgi on a daily basis.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Best thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent . House gets cleaned when your at work every day

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice. Easy to set up and works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband purchased this and I was not on board. With a toddler and a newborn he knew I would have my hands full and I was under the impression I would be fine to vacuum but this honestly has been the BEST INVESTMENT EVER! I like that it has an auto timer and goes off as we set it. It does get stuck randomly but alerts us.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Helpful but frustrating

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know there are wide range of price points for the various models, but I thought for this price point, my "roomba" would be a little smarter and maybe a little more "tough". The first one I bought lasted 3 weeks and then the front spinner brush just stopped spinning. I did all the troubleshooting items listed in the manual, but it didn't help. So I exchanged it for a new one. I only have two small area rugs in the house, but the roomba will usually get stuck at least once a day. I also wish I could program it to run twice a day instead of once. I have 3 dogs so there is a good amount of dog hair in the house. The bin usually gets full and requires dumping about half way through the cycle. I also wish it had a feature that I could program WHERE I wanted it to go. For example, maybe the living room needs a pass thru, not the entire house.

    No, I would not recommend this to a friend