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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 3,422 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Really works well on all surfaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Product. Easy to use and program once app is downloaded

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba 960 does a great job cleaning the floor

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cleans well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up & use! Love that there’s an app to run it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run it 3 times a week and my floors are always clean. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Performs very good,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 2nd vacuum robot purchased for small Summer home with two large dogs that shed a lot during Summer months. The robot runs everyday and keeps the dog fur under control. Was very happy with the performance of the first Roomba 960 in my primary home and purchased the second Roomba 960.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    good. noisy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good. noisy, should provide it's own light, too pricey

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It cleans, kind of randomly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this model because it features better navigation that the less expensive models. After using it for a month or so, I can't see how it has "learned" my house. It seems to move pretty randomly to me! It does an ok job at not getting stuck, but it does happen. If you are only keeping one large room clean, it should be fine.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My new best friend,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Rhomba! Does a great job and saves my back.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome product does the work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased that I can count on my roomba to keep my floors clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mesmerizing as it cleans, love this, does a great job

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    irobot is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    irobot cleans which and every room with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    does a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use does a great job turn it on and let it go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my roomba, Alfred!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no better feeling than opening your roomba’s dust bin that very first time. All of the dust you never knew you had...and boom...it’s clean and gone. Perfect for the innovator, perfect for the lazy man/woman...an ideal gift, an ideal purchase for your self or your spouse

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as described. Got it on sale for a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me some time back to my life by eliminating daily sweeps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although not a replacement for actual vacuuming periodically, this roomba does a great job every day picking up an amazing amount of dust and little items on the floors and leaves them clean. I love the fact that when I’m in a hurry I can grab the dog toys and small items off the floors and start the roomba remotely from my phone.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Vacuum

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my mother who struggles to use a traditional vacuum. It often got stuck under her bed or other inconvenient spots that were hard for her to get to. May be better suited for a wide open area

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Robot maid!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only wish Roomba would cook for me...amazing vacuum!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Karen

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife named our iRobot Karen because when she was figuring out our house she was high maintenance. Now she works quietly - usually when we are not home - keeping our floors clean. We have come to love Karen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cleaning Performance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for hardwood flooring. We have a house that has the whole first floor hardwood. The robot picks up things that I never knew was there. It takes couple charges to clean the whole first floor but its worth it. Dust plan is always filled and is great around our rabbits.

    I would recommend this to a friend