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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent results and performance on hardwood and tile.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    iRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Just as advertise. happy with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for a house with all hardwood floors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the upgrades on this Roomba, however it does not work well with area rugs. It works superb on the hardwood, but does not transition to areas rugs well. Ends up getting caught in the rollers & Roomba drags it all while cleaning. Ended up returning, as it would not play well with my area rugs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Irobot is a game changer. I have two blue heelers and the shedding problems are a thing of the past. I'll be soon updating to the newer self emptying versions soon and will still use this on another level in my home. Works great. No issues at all.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Navigation

    Rated 2 out of 5 stars

    hasn't returned to base yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've run it 3 times so far and it never makes it back to base before running out of battery. Once it got stuck in the tiled area in front of the fireplace and couldn't get back on the carpet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient and easy to use. As advertised and durable

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent acquisition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maintains my floors super clean. Best purchase ever.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    irobot roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    glad i purchase this vacuum help me alot . Ramboo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice addition to my other cleaning items

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say , I like my roomba . You do need to check the brushes and wheels after each use but it’s better than using the real vacuum daily . With 2 dogs and 3 cats it helps so much it’s not funny , just check for accidents before turning it loose and it is great .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased with the purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has saved so much time in Vacuuming. You can schedule this to run on certain days of the week and on certain time. This way you can forget about vacuuming. Sometimes the software update comes a little late and roomba gets stuck and forgets to go to the home base.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we first started using the Roomba 960 there was a noticeable difference. I feel as though the performance has definitely diminished over time. Sadly, Eve's (what my wife named our Roomba through the App) ability to clean up dog hair tumble-weeds has not been very impressive; nor has it been very effective on the area rug in our living room. If you have a substantial amount of pet hair in your home you might consider the 980. We only have one dog and considering the price of this vacuum, I felt it should be adequate.The rollers make cleaning the vacuum up very easy but you will be surprised how dirty this little vacuum can get. We spend about as much time as we would vacuuming cleaning the sensors off. I love the integration with our Amazon Echo Dot (it is slightly buggy, but can work with practice). Overall it has definitely served a purpose. I probably wouldn't spend that much on it again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 3 out of 5 stars

    Great concept, average execution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At her request, we got my wife a Roomba for Christmas and tried it out. Did a good job of cleaning, but problems were: 1) small dust bin, needed frequent clean-outs, 2) where area carpet met hardwood floor, actually tore out a lot of carpet fibers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves a lot of time and did a great job with pet hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have run it twice a day since Christmas. I now keep my house roomba ready. I run it while at work & it is recharged and ready to go again when I get home. If it runs out of charge, it puts itself back on charging station. Love that it shows me where it cleaned while I am away through the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this vacuum! Worth every penny.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am elated with my Roomba 960 purchase! I have 2 dogs and it was difficult to sweep as the hair would just move. The Roomba allows you to multi-task while this machine gets all the hair for an easy mopping experience. It’s awesome. The only drawback is the small debris collection bin.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it covers a lot of ground.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only used the roomba once so far. It was on the noisy side, as I expected it would be, but fun to watch. It covered a lot of ground. While it didn't leave the place spotless, it made a good difference and covered hardwood floors and carpets equally well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Very fast ez setup. App it great. Works amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product for disabled home owners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba picks up well on both carpet and bare floors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We turn on the roomba once a day when we're not home, I was skeptical about this self vacuuming robot for a long time. But now I am more amazed than my wife I have no idea where this thing finds all this dust even after self vacuuming and washing the floors. Just amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You'll be amazed how much dirt this picks up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using the Roomba 960 for two to three weeks and generally run it three times a week. At first it was very surprising how much dust and dirt this thing finds. We are still working with it do cover multiple room but in general it does a good job. We are very happy with the decision to purchase.

    I would recommend this to a friend