Customer Ratings & Reviews

The 960 sees black as a cliff & will not go over carpet that has a black stripe. In our case we have carpet runners in the halls with black stripes around the rim. This vacuum gets confused when trying to cross and acts erratic and refuses to cross the stripes. It was impossible to clean the hall areas. We returned the vacuum and exchanged for an i7 Roomba which the technical advisor with iRobot said would work better with black. The technical advisor said all Roomba's series from the 960 and below have cliff issues with black. The i7 works fine with the black stripes. If no black is in a carpet the 960 seemed to clean fine!

When we first started using the Roomba 960 there was a noticeable difference. I feel as though the performance has definitely diminished over time. Sadly, Eve's (what my wife named our Roomba through the App) ability to clean up dog hair tumble-weeds has not been very impressive; nor has it been very effective on the area rug in our living room. If you have a substantial amount of pet hair in your home you might consider the 980. We only have one dog and considering the price of this vacuum, I felt it should be adequate.The rollers make cleaning the vacuum up very easy but you will be surprised how dirty this little vacuum can get. We spend about as much time as we would vacuuming cleaning the sensors off. I love the integration with our Amazon Echo Dot (it is slightly buggy, but can work with practice). Overall it has definitely served a purpose. I probably wouldn't spend that much on it again.

I love it. Very fast ez setup. App it great. Works amazing.

Love all the upgrades on this Roomba, however it does not work well with area rugs. It works superb on the hardwood, but does not transition to areas rugs well. Ends up getting caught in the rollers & Roomba drags it all while cleaning. Ended up returning, as it would not play well with my area rugs.

We've run it 3 times so far and it never makes it back to base before running out of battery. Once it got stuck in the tiled area in front of the fireplace and couldn't get back on the carpet.

Never had one before. This robotic vacuum gets under the beds and elsewhere learning its routes . It picks up a lot of dirt. I close off my office with all the cables but otherwise it goes everywhere and puts itself back to recharge. Surprisingly a help not just a cool gadget.

Roomba picks up well on both carpet and bare floors.

She Does Straight lines all night long, last a lot longer thin the one she replaced. (890) she sucks up every little thing, & then goes home when she’s finished. After, she’s back strong as ever and ready for more. would recommend to a friends. What a Great vacuum!!!

I thought this item would help a little with day to day cleaning but it is way better than I expected! Between my 3 cats and me we produce a lot of hair but my Roomba picks it all up and keeps my floors virtually dirt free. I highly recommend this product.

At her request, we got my wife a Roomba for Christmas and tried it out. Did a good job of cleaning, but problems were: 1) small dust bin, needed frequent clean-outs, 2) where area carpet met hardwood floor, actually tore out a lot of carpet fibers.

My wife named our iRobot Karen because when she was figuring out our house she was high maintenance. Now she works quietly - usually when we are not home - keeping our floors clean. We have come to love Karen.

I have run it twice a day since Christmas. I now keep my house roomba ready. I run it while at work & it is recharged and ready to go again when I get home. If it runs out of charge, it puts itself back on charging station. Love that it shows me where it cleaned while I am away through the app.

I am elated with my Roomba 960 purchase! I have 2 dogs and it was difficult to sweep as the hair would just move. The Roomba allows you to multi-task while this machine gets all the hair for an easy mopping experience. It’s awesome. The only drawback is the small debris collection bin.

We really like this vacuum. It's nice that it will run and save me (mom) time not having to vacuum. My only real complaint is that it does miss a bit in the middle of the floor (almost not 100% accurate where it's path is?) and corners like under cabinets it's not the greatest at getting stuff either Otherwise we really like it!

Cleans well, moves over different surfaces easily.

What can I say , I like my roomba . You do need to check the brushes and wheels after each use but it’s better than using the real vacuum daily . With 2 dogs and 3 cats it helps so much it’s not funny , just check for accidents before turning it loose and it is great .

We have been using the Roomba 960 for two to three weeks and generally run it three times a week. At first it was very surprising how much dust and dirt this thing finds. We are still working with it do cover multiple room but in general it does a good job. We are very happy with the decision to purchase.

I recently replaced my previous roomba with my protection plan with this model. I couldn’t be happier that I did. Instead of going in a chaotic pattern when vacuuming this model goes in straight lines. Also it slows down before bumping in to things which I’m sure will make this roomba last a lot longer.

Irobot is a game changer. I have two blue heelers and the shedding problems are a thing of the past. I'll be soon updating to the newer self emptying versions soon and will still use this on another level in my home. Works great. No issues at all.

Has saved so much time in Vacuuming. You can schedule this to run on certain days of the week and on certain time. This way you can forget about vacuuming. Sometimes the software update comes a little late and roomba gets stuck and forgets to go to the home base.