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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 3,422 reviews
  • Rated 5 out of 5 stars

    Romba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first iRobot vacuum cleaner, so fra, we have no complain, this does excellent job on Hard wood or tiles, carpet, its not as efficient as a normal electric vacuum cleaner. But not far way, still there is room for improvement.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Small bin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a very good product but the bin is extremely small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for husbands!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this gift for my husband for Father’s Day gift. He has an Aussie which sheds all the time. He likes how it was easy to setup on his IPhone: there’s a map of the house floor layout, a timer and you set it and forget it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good robotic vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 dogs and replaced all my carpets with tile. I run this vacuum around 2 times a day and it always come back with more dust and fur from the dogs. I didn't give it a 5 star rating as I have to clean the vacuum a bunch (and not only the container holding the stuff the vacuum picked up.)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Holiday Present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a holiday party present. I have never used it before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best invention ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first few times you use it, it learns your house so it'll take longer. I love that I can turn it on/off by the app even when I'm not home. Also, love that this model returns to back to the charger when it's running low on battery then restarts once it has enough juice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    by far the best purchase we've made since buying our house. collects dog hair perfectly and transitions between our carpet and hardwoods no problem. I tell all my friends if you purchase anything its a roomba

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!! Well worth the price-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a new dog which sheds a great deal- this has made all the difference- the 900 series is worth the increased price for the rollers which dont have to be cleaned constantly- you will be amazed by how much hair/debris this robot picks up every time!! Great purchase!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for long hair dog!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vac is awesome, it is so nice coming home to clean floors. The mobile app is awesome. The one downside would be emptying the tank basically every use for 1500 SQ ft house. If you had a big 1 story house, might recommend the self dumping 7

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my robot my husband got it for me he is good and a bit funny he’s his own little worker he makes my sweeping job not my job anymore and works more than great highly recommend it oh and it’s easy to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love this product. I can’t get over how well it cleans. This has given me the gift of time. I am able to work on other cleaning while this is doing the vacuuming. Mapping capabilities are incredible. Definitely would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WE LOVE RUMBA!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases we’ve ever made! Rumba has a powerful motor, she cleans up everything and has quite a bit of range. She learns the floor patterns even during a complete renovation of our house. ITS A MUST HAVE IF YOU HAVE PETS WHO SHED!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best without paying for the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model gave me the most for my money. It’s great for dog hair, human hair, and dirt. It moves perfectly across hardwood floors and rugs. Like with regular vacuuming, you do need to pickup larger items and clean it out regularly. It’s great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Girls iRobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two, one for each of my daughters for Christmas. I have one and love coming home to clean floors. I just hope I didn't purchase too soon and they are returnable if there is an issue with one of them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great labor saving devide!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot is a great time saver. It is a little difficult to set up, but once set up, it can be controlled/programed from a computer and your phone. The only down side is that we have several pieces of furniture which trap the iRobot on occasion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife wanted this to help clean the hard floors in our new home. She has been using it for a few weeks bow and really likes it. She is not tech-saavy at all, so I am sure there are a million features she hasnt discovered yet...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is needed in every household! I like how you can schedule a time, it’s know when low on battery so it returns home by itself. The robot vacuum picks up a lot of dust that you didn’t know exist!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed at how well it picks up dirt, dog hair, etc. I have been wanting something that will clean under the bed. My vac attachment just doesn't get it. Wish I would have bought this little honey years ago!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised to see how much I liked this item. Thought it would just be gimmicky but I really like the way it keeps the hard wood floor clean, so we don't have to be constantly sweeping every day from dogs tracking in winter grass and dust.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daily maintenance, does the job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t take the place of a deep clean, but for the basic daily tidying, this is great. I like the phone alerts, ability to set a schedule, or control it while I’m away via my smart phone. Be patient and trust it to do it’s job.

    No, I would not recommend this to a friend