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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,422 reviews
  • Rated 4 out of 5 stars

    Pretty Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but for the money you pay it really should map the room and remember it for future use like the more expensive model does. Or help make dinner. Or help get the kids to bed. But definitey shoukd do something more for the price tag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans really well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up dirt that I didn't know was there. It gets stuck every once in awhile under cabinets and coffee table. You just pull it out and restart it. Highly recommend this product. If you have the 900 series, wifi, and the app, you can start it from anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t go wrong with the Roomba

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was on sale, I returned the BobSweep to get this one, WiFi option is a must have, return home once it finish is nice, it does a great job in cleaning. The mapping of the home is very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase in a long time! Picks up stuff that my dyson misses, allows me to vacuum more often. In turn gives me better looking and smelling carpet. Works great with a shedding dog as well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t see a justification in spending double on the newer models except for the self emptying model. Does well on hard surface, and marginal on carpet. The camera helps prevent it from ramming objects before realizing there is an obstruction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it since Christmas but so far we are extremely happy with the unit and how it works. Very impressed with its cleaning ability and how it functions. Essentially you tell it to clean and it does and it does a very good job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great vacuum with a big flaw.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this unit for a little over a year now & the vacuum itself does an amazing job. However, at around the 6-7 month mark the base station stopped charging. Also, the unit was having a hard time locating the station to return & would eventually just die in the middle of the floor. When reaching out to iRobot I was told that I would have to buy a new charging station ($90). As much as I paid for this thing you would think it would last. Customer service is absolutely terrible to deal with. Just a heads up to anyone in the market!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mapping makes all the difference

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first bought and returned the e6. Not having mapping was a major downfall. We picked up the 960 and it is night and day difference. Cleans quicker and is a lot smarter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little Robot vacuum which my daughter has affectionately named. She gets into all corners and even goes under our stove! Floors have never looked better. We have wood floors and no scratches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Suction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm! I have pretty clear floors so not a lot to go around and it’s only for my carpet. The suction is out of this world. Works great for the middle model and was a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really handy and usages friendly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my IRobot. It really does clean throughly and it’s like having a maid. Timely and truly effective ..I would definitely recommend this product to my family and friends .. Thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This product works great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Roomba for my wife as a very big surprise Christmas present. She had saw or sons Roomba work in his home on our yearly visit in Bend, Or. But she never thought she would be getting one for our home. SURPRISE!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great buy at the Black Friday pricing! It picks up so much dirt and grime you never knew was there. It’s definitely a must have with multiple pets in the house and little time to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our new Roomba

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved into a new home where the whole main level is hard wood flooring. This roomba does a great job of cleaning the entire level leaving the floors spotless. Love that you can just start it on the app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third Roomba. Each generation seems to get better. Does a good job with dust and short dog hair. Noisy. Expensive, but we used it frequently - it gets under furniture which is helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A work saver and cleans better than I did.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba does what it says and most of the reviews by others are correct. The only hitch I have is my deep pile area rugs create an obstacle but I'm learning ways to get around that. I make a "ramp" for the roomba by flattening the edge of the carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second one owned, best second purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product that does exactly what it says very very well. nice to have the wi-fi connection to check up on what is actually cleaned. does a great job. we have wood floors and cleans right up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with my purchase. We have 4 dogs and my floors have never been cleaner! The only thing that we have had issues with is the charging dock. It seems as if the Roomba has trouble finding it or it takes it off the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE LOVE LOVE!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing ever! A Christmas gift. Battery seems to last several hours and gets around the house well. Sometimes i need to barricade it so that it will completely clean heavily soiled areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this little robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why we waited so long to get one of these. Man does it work great!! We've named it Rosie (after the Jetson's robot Maid). she does great work and can work when we aren't home....just a great purchase!

    I would recommend this to a friend