Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,422 reviews
Rated 4 out of 5 stars
Great vacuum for the money
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Don’t see a justification in spending double on the newer models except for the self emptying model. Does well on hard surface, and marginal on carpet. The camera helps prevent it from ramming objects before realizing there is an obstruction.
I would recommend this to a friend
Rated 5 out of 5 stars
Wife loves it
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Only had it since Christmas but so far we are extremely happy with the unit and how it works. Very impressed with its cleaning ability and how it functions. Essentially you tell it to clean and it does and it does a very good job.
I would recommend this to a friend
Rated 5 out of 5 stars
A work saver and cleans better than I did.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Roomba does what it says and most of the reviews by others are correct. The only hitch I have is my deep pile area rugs create an obstacle but I'm learning ways to get around that. I make a "ramp" for the roomba by flattening the edge of the carpet.
I would recommend this to a friend
Rated 5 out of 5 stars
Skipper
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this vacuum cleaner. I gets the job done without a lot of trouble. Very efficient and saves a lot of time cleaning the house. I highly recommend. Well worth the price and I use it a lot.
I would recommend this to a friend
Rated 5 out of 5 stars
This product works great!!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this Roomba for my wife as a very big surprise Christmas present. She had saw or sons Roomba work in his home on our yearly visit in Bend, Or. But she never thought she would be getting one for our home. SURPRISE!!!!
I would recommend this to a friend
Rated 5 out of 5 stars
Great product for pet owners
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love my Roomba, easy to use and set up as well as easy connection to wifi. Because we have pets, we were sweeping everyday, our Roomba runs everyday on a schedule and keep the floors tidy.
I would recommend this to a friend
Rated 4 out of 5 stars
Mapping makes all the difference
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I first bought and returned the e6. Not having mapping was a major downfall. We picked up the 960 and it is night and day difference. Cleans quicker and is a lot smarter.
I would recommend this to a friend
Rated 5 out of 5 stars
Can’t go wrong with the Roomba
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was on sale, I returned the BobSweep to get this one, WiFi option is a must have, return home once it finish is nice, it does a great job in cleaning. The mapping of the home is very nice.
I would recommend this to a friend
Rated 4 out of 5 stars
Better Than Previous Models
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my fourth Roomba. The wifi and camera create a more accurate clean and the combo of the iPhone app and camera make it much more accurate. Can recharge twice and keep cleaning. Still not fabulous on hardwood floors as I would wish but a much better model.
I would recommend this to a friend
Cons mentioned:
Dustbin size
Rated 1 out of 5 stars
Problems
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The day I purchased the roomba 960 I was very excited to set it up and get this thing cleaning. The initial start up was easy and there were no problems. That same night I purchased it the robot stopped working. It wouldn’t even turn on to tell me if it was charged or not. Upon some tinkering I took the battery out and put it back in and it seemed to work fine again. I determined that the battery wasn’t getting a good connection so I just tighten the screws to hold it in place better. After that it worked for a few weeks. The suction was good, it maneuvered the House well and I was happy with the amount of debris is was picking up. I was a fan of this model at that point. Now once again I’m having problems. Last night it keeps going back to base telling me that the bin is full when it’s completely empty and now today the roomba won’t even turn on again. I tried messing with the battery again but no luck. I am beyond frustrated with this thing that I have only owned for 2 months. For nearly $800 I of course would expect this thing to function the way it’s supposed to.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Amazing
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this little Robot vacuum which my daughter has affectionately named. She gets into all corners and even goes under our stove! Floors have never looked better. We have wood floors and no scratches.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best purchase in a long time! Picks up stuff that my dyson misses, allows me to vacuum more often. In turn gives me better looking and smelling carpet. Works great with a shedding dog as well!
I would recommend this to a friend
Rated 4 out of 5 stars
Love it
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am in love with my purchase. We have 4 dogs and my floors have never been cleaner! The only thing that we have had issues with is the charging dock. It seems as if the Roomba has trouble finding it or it takes it off the wall.
I would recommend this to a friend
Rated 5 out of 5 stars
Love our new Roomba
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Moved into a new home where the whole main level is hard wood flooring. This roomba does a great job of cleaning the entire level leaving the floors spotless. Love that you can just start it on the app.
I would recommend this to a friend
Rated 5 out of 5 stars
Really handy and usages friendly
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my IRobot. It really does clean throughly and it’s like having a maid. Timely and truly effective ..I would definitely recommend this product to my family and friends ..
Thank you Best Buy
I would recommend this to a friend
Rated 5 out of 5 stars
Love this little robot
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I don't know why we waited so long to get one of these. Man does it work great!! We've named it Rosie (after the Jetson's robot Maid). she does great work and can work when we aren't home....just a great purchase!
I would recommend this to a friend
Rated 5 out of 5 stars
Great Suction
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works like a charm! I have pretty clear floors so not a lot to go around and it’s only for my carpet. The suction is out of this world. Works great for the middle model and was a great price
I would recommend this to a friend
Rated 4 out of 5 stars
Nice help
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I love that i can use this device once a day and it gets all the animal hair on my hard floors. I haven't had any issues with it except connection issues between it and the app on my phone. Keep an eye on it while it runs so it doesn't get stuck on anything.
I would recommend this to a friend
Rated 5 out of 5 stars
Awesome robot
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Such a great buy at the Black Friday pricing! It picks up so much dirt and grime you never knew was there. It’s definitely a must have with multiple pets in the house and little time to clean
I would recommend this to a friend
Rated 5 out of 5 stars
Really cleans well
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Though the vacuum takes a long time to clean everything, it does a very good job. It will sometimes get hung on the corner of the oriental rugs, but overall, I have loved pushing a button and not ever have to lift a finger.