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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 3,422 reviews
  • Rated 5 out of 5 stars

    LOVE LOVE LOVE!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing ever! A Christmas gift. Battery seems to last several hours and gets around the house well. Sometimes i need to barricade it so that it will completely clean heavily soiled areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this little robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why we waited so long to get one of these. Man does it work great!! We've named it Rosie (after the Jetson's robot Maid). she does great work and can work when we aren't home....just a great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really cleans well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though the vacuum takes a long time to clean everything, it does a very good job. It will sometimes get hung on the corner of the oriental rugs, but overall, I have loved pushing a button and not ever have to lift a finger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing device. I was apprehensive about buying one of this but this is awesome. It takes time to map out the house but i5 doesn’t miss a beat transitioning from carpet to tile. Awesome product!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a doubter when it came to this purchase. But now I am a believer and am avid fan of our “Dusty.” The amount of debris that is collected is always a surprise! He works daily at our house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My Favorite Sweeper!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this sweeper. The only con is it won't sweep my rug in my living room. It learns to sweep all areas in all my rooms besides my rug. Otherwise I love it! My husband now says he"ll do the sweeping and he turns in on........

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that i can use this device once a day and it gets all the animal hair on my hard floors. I haven't had any issues with it except connection issues between it and the app on my phone. Keep an eye on it while it runs so it doesn't get stuck on anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love app access

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our third Roomba. Love the app access to its functionality. Seeing a map of where it cleans is nice. We also use Alexa to start cleaning, and to find it when it gets stuck under our furniture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought a larger home with hardwood floors. I have 3 kids and 4 dogs being a single parent I need all the help I can get. As long as I pick up the obvious, socks, tissues and wires the bot gets the rest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the 960

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this Roomba 960. It’s our third Roomba. So far, very happy with it. The Roomba app downloaded easily, synced with the WiFi, and let us schedule its chores just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Change your life get a roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Change your life get a roomba This was the best thing I ever bought. Clean house every day. I know it’s small but if you think about it, so is a standup. A standup just has a Handle. This gets the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does an excellent job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Built a 2200 sq ft new house with vinyl plank throughout. We are learning what not to leave on floor and the Roomba 960 is learning how to navigate over area rugs, etc. Great decision to go with the 960 model!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't believe it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am loving the Roomba and all the dog hair it's picking up! I ran Roomba twice in one day and it was still picking up lots of dog hair! It did fine going up on rugs with rubber back, but not the others. It's also entertaining to watch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my roomba!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely live this thing ! It makes life so much easier , I highly recommend buying the emptying bin though or empty after every use or it will stop half way through ! But absolutely love it !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New family member

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reginald is wonderful. I tell him what a great job he does every time he heads out to clean. Not necessarily a time saver for me as I enjoy eating him work. Everyone should experience the joy of a Roomba

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so far so great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Roomba! I have an entire house of hardwood floors and I was having to dust mop every day. The Roomba is amazing at getting the dust up; even under furniture and beds, which is hard for me to get at.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it with only one downfall. If you have a very dark carpet, it will treat that carpet as a cliff and will only clean around it. The sensor isn't smart enough quite yet. Otherwise, it's amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba magic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using a robot Replaced lot of carpet with plank floor Sit back and watch it go-great! Goes under beds, who vacuums under beds, and boy did it get the dust bunnies!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for hardwoods and area rugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba. This lil sucker (pun intended ) does a fantastic job. Great for every other day vacuuming. You still have to do a regular big clean ever so often but the job takes half the time after using the Roomba. Love, love, love mine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have old wood flooring with cracks between the boards. The roomba picks up debris out of the cracks. It ferrets out cat hair which tends to accumulate between regular vacuum.

    I would recommend this to a friend