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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 3,422 reviews
  • Rated 5 out of 5 stars

    Absolutely love this vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this vacuum we have solid hardwood floors and it works great! watch cords and cables though it will try to eat them. but I love not having to vacuum daily it does it for me!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is awesome . I love the fact that I can schedule it to clean different rooms. It also tells me when the parts needs to be cleaned. Haven’t had any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba 960 works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Roomba 960 does a very good job of cleaning our entire house which is more than 3500 square feet. It is able to navigate from room to room and return to its charging base when it needs to recharge. I recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love how every day it cleans and picks up dog hair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this!!! Instead of vacuuming every day myself due to having 2 dogs and a cat inside I set this to vacuum every day while I am at work. Picks up all the dog hair and sand they track in daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good choice if you want a room-cleaning robot with the ability to run for a long time without having to charge often - 75 minutes run time. Costs a little more but includes programmable app which helps a lot!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy for lazy people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I can pick up in the morning, turn it on as I leave the house, and return to a clean floor. 4 stars because it can tend to fling dirt where it already cleaned, but not go back to pick it up after. Overall, were happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the product for my wife, for Christmas last year. Great product. Cleans our hardwood floors very well. I would recommend to use it every few days, for best results.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine but so does my 650 model, which is substantially cheaper. I don’t need all of these bells and whistles at absurd prices so hope roomba will keep making the 650 model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have debated a Roomba forever and sure glad we got one! We love keeping our house clean and turn it on at night to clean up our mess. Wish the dirt container was bigger, but still really happy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Unit Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positives: Very reliable, easy to setup and use, makes life easier. Negative: after about 1 month of use, unit is recommending replacements already for the Filter, the Side brush, the Front caster wheel and roller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful when I am cleaning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised at the amount of dirt/dust this machine is able to pick up. I love using it, especially when I have to carry it room to room. it cleans while I am polishing the furniture. I am telling all my friends about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd purchase of this model. We absolutely love it and now have one for both levels of our home. We have a pet and rarely see any pet hair on the floor. We nicknamed the sweepers Hairy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very convenient

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does a great job of learning the room and picking up dust. It doesn't get big pieces but we wanted it for the dust so it works for us. Linking to the phone also works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a great deal this is.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun to watch operate. Cleans both carpets and hardwood floors. Picks up everything and sets azad clear path where it wants to clean. Easy to reboot if you want a new cleaning path.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuums our Floors.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent. Needs a couple of uses to work more efficiently. Cleans our whole house - 2,700 sq ft. It goes back to get re-charged 1 or 2 times while doing it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an older model that died. I like it just fine but it seems to do a lot of turns and weird movements and is slow to back it self up. Love that it has the rubber beaters instead of the brush ones as they are so easier to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you hate to vacuum this is for you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum and was pleasantly surprised what a great job it does. I wish I would have gotten the self empty model but the price was considerably more. Would recommend this highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i bought this item because my husband divorced me so i wanted to spend his money! Overall this item was great! I am not disapointed at all! It helps me around the house when i have a busy day! Its Amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it so far!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just used it once but I’m already loving this brand. I had a Samsung but wasn’t happy with it. It couldn’t handle a large open space. The Roomba is awesome. Got my floor cleaned of all the cat hair.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great robot!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This I robot really works, cleans and finish the job. We bought one I robot but was another model one or two models below this one , that one didn't have enough power , we change to this one and it is worth the money

    I would recommend this to a friend