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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually the higher price item is suppose to be better. Not the case for the Roomba 960. App did not work on my LG G6 or my Wife's Galaxy S8. Also Roomba 960 did not find its way back to base numerous times. Ended up purchasing a Roomba 652 for almost a couple hundred dollars cheaper and I must say the cheaper product out performs the latest and greatest.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the greatest vacuum I have ever used, I am legally blind and it was hard for me to get all the dirt and my kids would have to go behind me and clean up what I had missed. Best investment I have every made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year it still makes me smile to come home and see this thing rolling around the house. Wish it had a bigger collection bing. Has been very reliable over the last 1 1/2 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last iRobot had 2 of the items you sit out to keep the vacuum from going in an area, this one came with only one! Guess I need to purchase one. Other than that it works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well, convienent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job. Had to get a new filter after a while, but that is expected. Transitions from hardwood to tile to area rug nicely . Only complaint is it will try to suck up phone chargers, and shoe laces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Genius

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sceptical at first but after my wife insisting I decided to give it a try. She could have not been more right. It's a great product and it does everything it claims to do. Trust your wife and get a roomba!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the app integration. Can start from Alexa as well. Cleans hardwoods good. Even navigates over taller transitions and under couches. However hide your cords will eat them. Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t even had this for a month and already having a problem with a wheel, needs a replacement. The trash bin fills up too quick. But it does vacuum well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it.. Perfect for every home with pet. Decision for this model was that if Roomba is discharged before ending a complete job it returns to its home base to charge and then continues to finish the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. I was a little skeptical when we bought it but this thing does not disappoint. Picks up all dog hair at our house. We have no carpet and it’s great. Would definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its a new World

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First experience with robotic vacuum cleaner, so far I have been pleasantly surprised. Still getting use to directional positioning of cleaner. I recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad for a lower cost robot vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There have been a few issues, such as the Roomba stopping cleanup saying the bin is full when it isn't due to a bit of dirt covering the sensor, but overall nice product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a person that suffer with fybromyalgia a condition that gives you so much pain, fatigue and many other symptoms but this robot Roomba save my life... love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical but bought this for my wife for a Christmas. Could not believe how much dirt this thing picked up. My wife vacuumed every week with a Dyson upright. This is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for dog hair, and the app is very nic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it to replace our old Romba, and the pattern this one takes is great, it moves in lines not a random pattern, picks up the dog hair and dirt has no problems going from hardwood to carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best robot vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best robot vacuum we’ve had. We purchased while it was on sale and has been best decision. Seldom has hiccups returning to its base. Does a great job cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great household helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live in a household with kids and pets. The Roomba make a huge difference in the weekly cleaning. The vacuum runs while I'm away at work and cleans up a shocking amount of lint and dander daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought 2 for gifting already

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have!! I did my homework and this is the best lowest priced roomba. The other lower priced models will miss part of the floors when vacuuming because it is an algorithm not a WiFi map.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why sweep again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best products I have bought hands down. With Alexa I can just tell Max (Roomba) to sweep the floors. Just like that he is doing all the work at home which gives me much more time doing other stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! We really like it. We bought it to replace an older model that had mostly given out. Found a great great price on black Friday week as well!!!

    I would recommend this to a friend