Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 3,422 reviews
  • Rated 4 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first robo-vacuum so I don’t have anything to compare it with. Product works well as advertised. Wish that I had the ability to map rooms and have it clean specific rooms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rumba

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this! I cook, he cleans! I have 2 cats and it helps tremendously! Also find it helpful in picking up.my hair too! Didn't realize I shed just as much lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife Loves it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her Roomba. She watched to see where it went and now does not have to do near as much cleaning. We have Laminate flooring through out the house. A couple of area rugs. Works Great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 3 Shiba inus and this thing is a life saver! It’s been working for almost a year now without a hiccup! It’s truly a huge time saver!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome vacuum!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! I was leery about purchasing since they cost so much (even on sale), but I am so glad I did it! It picks up more dust and dirt than I even knew was on my floors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for light cleaning

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not do a deep clean but we are satisfied with the machine. The only problem we have is we cannot run it when our English bulldog is in the house. He tries to kill it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very convenient tool. The only real drawback is having to clean the bin probably every job. I also feel that sometimes the job cancels when there is a bin error but most times it's easy to reset.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 3 out of 5 stars

    Overpriced...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got it. It's cool. The app shows mapping where it cleaned. But the bang for the buck isn't there. We rarely use it. Okay, but we lost enthusiasm quickly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My Roomba

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Amazing results! The transition from the hardwood floors to the rug areas is just like it is advertised. With two pets in the household this will be a welcomed addition to help out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best robot I have so far ! This is the second roomba robot I have ! The old one is still working but is a simple one. This model is really better and works faster !

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    It keeps stacking in my carpet

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kept stuck at my carpet price went down 100$ in just 45 days now I have to live with it knowing that I paid to much for something not even perfect

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for hardwood floors with throw rugs

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed this around like a puppy the first time only to find out it doesn't miss a spot and after a learning period it will cut it's cleaning time in half

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A godsend if you have a dog

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Running this a couple of times a week is huge. Even after vacuuming this finds more dust and dirt. AND it fits under my couch and chairs - which is a huge pain.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iRobot Roomba 960

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good section and smart enough to avoid blockage at front but having hard time with area rug and power cables. I got when this had on sale so pretty happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba Vacuum

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to program with the app and Alexa. It cleans very well and it cleans in rows so it’s not just all over the place. Very good Roomba product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cannot live without it

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute GAME CHANGER. Seriously incredible. I cannot believe the difference from using this. It is a must have for minimizing dust. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Time Saver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have three dogs and a cat so we vacuum a lot. This does it for us now several times a week and all we have to do is empty the catcher. Works great. Gets in everywhere and has great suction. So worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More time for me!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can press a button, leave and return home to all my floors being clean. Clean well. If you don’t have time to vacuum your house, definitely buy a roomba!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must for pet owners.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great suction power. I have 4 dogs and I use it every day to keep my floor clean. I haven't use all the app features yet, but the app is very user friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Less cat hair in the house!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We call our Roomba "Alfred" and are grateful for him every day. The amount of dust and cat hair has decreased considerably since we have programmed him to clean 6 days per week!

    I would recommend this to a friend